Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller claims I have to cancel my return request in order for her to refund me

through PayPal. Is this true? I don't want to cancel my request and then not be able to get a refund if she decides to not do it...

Asking for doll to be tied up and pictures before shipping

Someone recently contacted me about a doll I'm selling asking if I could tie its hands and feet behind it and send me a picture. He hadn't bought the doll yet. I told him I was a little confused and said I would ship it that way if he bought it. He k...

Does Ebay change the shipping rates after you post?

I calculated the shipping to several zip codes and took an average to offer a flat rate shipping fee which was lower than the rate ebay was quoiting me, and now 3 weeks later, the item sells and the shipping fee for that item has increased by $4, whi...

Ship From Address Error: Problem When Printing Shipping Label

I just sold my first item on ebay and I'm unable to print a shipping label due to an error that states: "There is a problem with the ship from address. Please amend this by clicking here."All of my address information is correct and I've tried multip...

Resolved! how to set Return Policy in listings

I offer Free Returns, and will pay the return shipping for any reason. But I don't want to refund the original shipping if it's the buyer's fault for not reading the listing carefully. How do I set this policy in my listing? The only options I see to...

Resolved! Can Blank Bubble mailers be Shipped via Media Mail

Does anyone know FOR SURE? I recently purchase a huge lot of them, I see some sellers are shipping really Cheap on these, "media" but I need to be sure.

A return

The customer purchase an item and it was the incorrect one .. do I need to pay for return postage

not as described

i have sold a $7500 item and despite the fact tracking it on USPS it gives the result: Delivery Attempt: Action Needed February 28, 2020 at 1:23 pmNotice Left (No Authorized Recipient Available) However the buyer already opened a "received not as des...

Shipping options not appearing in my listings ???

Just noticed this. I always provide at least two USPS shipping options when creating my listing. For example Parcel Select and a Priority mail. BUTOnly my first listed shipping option appears in the final listing when I click the Shipping and Payment...

Resolved! Buyer says item was broken

Hello all! Was just hoping for some guidance. So this all started about a month back when i sold an xbox one x. The xbox(which i had tested), worked perfectly fine and had no issues. I sell it and all is good. 4 weeks later a request is opened(no com...

Managed Payments Refunds about Percentage Fee Refund (seller perspective)

Something I've been looking for an answer to that I could not find prior to being asked by ebay to enroll in Managed Payments is what happens with the fee percentage for refunds? Currently, today, Paypal no longer offers the fee return to you if you ...

Buyer says damaged $600 item I asked for pics no response ebay refunds buyer and buyer keeps $600

I had a buyer contact me saying they want to return my $600 new turbocharger because it came damaged and the box was opened and resealed. I responded explained I opened the box to put packing as the turbocharger came on a skid with other turbocharger...

Okay, I admit it, I need help. Return Dispute

Okay, heyyy there, this problem is gonna sound really stupid but I'm finally at the point where I need to reach out for help, to the people who would know the most about it. Please bear with me. A bit of context, hi, I'm an artist! I've been shopping...

Argos inside Sainsburys

Hello, I have had a buyer who chose Argos click and collect. The Argos they have chosen is an Argos inside Sainsburys store. I put the the eCP number, door number and postcode in the address however I forgot to enter Argos inside Sainsburys on the fi...

Received email from buyer but nothing from eBay

I sold a women's size medium coat, and shipped it off on time. Last night around 3am I received an email that says: "Hello A*****,I ordered the following item, a WOMENS Reversible Faux Fur Coat Size Medium. What I received is a “Kids”size Small, and ...