Shipping

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Help me decide which box to use for a Priority Mail listing?

The buyer bought an item and the shipping requested is "USPS Priority Mail Package"; I've printed the label out. However, the dilemma is, is that there are "Flat Rate" boxes, "Regional Rate" boxes etc. and I simply do not know which box to use! eBay ...

S/H 2 expensive $$$

Any package going cross-country via USPS that’s 2large for flat rate shipping costs a small fortune, & they’re usually cheaper than ups & fedex. My point is, free shipping is no longer viable for small sellers. I shipped a vintage boat gas tank from ...

Shipped to wrong address

Buyer had asked me to ship to address other than that listed on paypal account. I accidentally shipped item to that address. What should I do?

Outside recourse for Sellers who are forced to accept a return on a high value item?

eBays return process is flawed. I am a seller of a “high-value” item that went completely sideways quickly. eBay held my hand almost every step of the way and now I’m out $4500 + 3 weeks of my life in living hell + the cost of the item. Seller beware...

Has anyone used the "Report problem" (below "Refund the buyer") button on the Return Status page?

Hello,I just accepted a return from my buyer, but the item is heavily used, with missing parts, and definitely not in the same condition as sold. Instead of refunding the buyer, I was told by eBay to hold for 48 hours and file an appeal afterwards. I...

International customers who use more than 40 characters in address and seller protection

Hello,I have had numerous international customers who use more than 40 characters in their address. My most recent customer had the international city and state in the address line. I understand If I change the address, I as a seller may not be cover...

USPS Parcel Select is Not a Option

I ship a lot of heavy glass and china items. As we all know - heavier items are already penalized by eBay as they charge fees on shipping as well as on the item so heavier items just cost more than light one! But now there is a bigger issue. eBay has...

Returns for sellers is ridiculous! EBay has hit an all time low on this policy!!!

So after being forced to take a return because of all these new eBay policies in order to keep a certain status, I received the item back but was missing items when received. The buyer of course would not respond. Contacted ebay and after hearing the...

Resolved! Can sellers charge restocking fees on Free Returns?

Hi all, I ordered the wrong item by accident Saturday night (wrong model, was my mistake) and submitted a cancellation request minutes after. After sending two messages to the seller, he/she outright ignored me and today marked the item as shipped an...

Choosing Shipping Methods When Listing - A TOTAL Mess!

I posted before about this but explained it poorly. The new method of having to choose one combination of methods in a drop-down menu of a whole bunch of combinations when creating a listing, is such a total mess I won't even try to describe it. Just...

Bulk Shipping Changes Focus Groups?

There's an old saying - "If it's not broken, don't fix it". Ebay tends to constantly want to fix things that work just fine. Case in point, the bulk shipping area. The latest change shows up with the ounce being "1" or "2". Because of this, if a pack...

Resolved! Return shipping procedures

Hi, this is probably a dumb question but it's my first time returning something as a buyer and I'm a little confused. I printed the label but it says on the sheet that I'm supposed to fold it along a dotted line. It does not say to cut out the label,...

Resolved! Buyer wants to pick up item after they paid

I received a message that a buyer who has already paid for their item and shipping, now would like to pick it up since they only live a couple of towns over from me. How do I go about refunding the shipping so i don't get dinged?

Resolved! Please help me with case timeline after return.

Hello, If anyone could help me understand this, I would appreciate it. I received an item that was defective, I opened a return request. The Seller wanted to argue and insisted that I close the return. I refused to get into an argument and stayed pol...

Resolved! Shipping Postcards with Tracking

Hi,Can any seller tell me if Ebay will accept tracking information from a site like Lettertrack to ship post cards? I would like to list postcards but does not seem viable if the only option is first class mail rate of 2.60$ . A company like Lettertr...