Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

eBay displays unrealistic delivery time to buyer in Mauritius

I shipped out a package within my handling time of 2 days using buyer selected class of mail - USPS Priority Mail Parcel International to his country Mauritius. Idiot buyer opened a INR case 14 days later when tracking shows the item is in London. It...

Return

I want to return for a refund. The seller does not help me and the eBay center

Resolved! Buyer request return or exchange after modifying internal circuits and using an item for 20 days

I sold a piece of equipment to a buyer based on an offer he made through Ebay on November 13th, Payment was received through PayPal on November 14th. The unit was confirmed delivered on the 20th. On the 20th the buyer sent me a message saying that a ...

Is it 3 days or 5 days that a buyer has to wait to escalate something to ebay?

I know it has to be business days, but I have seen conflicting answers on whether it's 3 business days or 5 business days. Are there certain times when it's 3 and certain times when it's 5?

LOCAL SALE-PICKUP SELLER PROTECTION

Quick question. I have an item which sold as LOCAL PICKUP only. Heavy car transmission which I don't want to get involved with freight shipping situation. Have a buyer who had a verified payment through paypal, but ebay placed a hold on it as a delay...

First class overcharge issues

Hello! Need some help with a First class mail issue. In the past on our old store it would round up to the next service once capped out at 15.99oz on multiple item purchases No on a order that is 2 lbs, it just charges some crazy amount for First Cla...

BERNARDO

COMO PUEDO RASTREAR MI PEDIDO?

Late delivery Buyer wants a refund

Hi,Looking for some advice. A buyer purchased an item from me with the following criteria for dispatch:Item dispatch within 2 working days (of receiving cleared payment)delivery type Royal mail (Express Delivery (Royal Mail Special Delivery (TM) 1:00...

Seller won't cooperate for return E-Bay Custimer service inaccessible

HI I am having problem with E-Bay and the seller regarding a return for refund.E-Bay claim to have a full refund guarantee for qualified buyers who encounter difficulties with the seller and endlessly repeat that the buyer has the option of asking th...

Resolved! Is it possible to post a video to a return / resolution in order to prove an item isn't working?

I can easily prove that the item I received today doesn't work, by using video. Is there a way to show video as "evidence," so to speak?

Unable to successfully respond to return requests

For the 4th time, I have responded to return requests and for some reason, they aren't being shown as responded on ebay's side. Which means the buyers don't get notification and my account is being dinged.

I Sold a Computer as Partially Functional, Stated no Refunds - Buyer Requesting Refund

Hello, I need a little help. I sold a Mac Mini computer. In the listing, I stated everything that was wrong with it and that it would only boot in safe mode. I stated everything I had tried to get it working correctly, but that I hadn't been able to....

Resolved! Underpaid Postage

I just received an email from ebay informing me that I recently underpaid on postage for a package sent through USPS, but the email states..."you will not be charged anything now for these items, but we ask that you check your processes to avoid bein...

I ask you step in to solve the problem.

Dear eBay Sir, The Seller is playing a trick on the return! On 12/05/2019, I asked for return and no any responses from the seller by 12/09/2019. On 12/07/2019 you sent a message to me "Please send the item back to the seller by Dec 16, 2019, to clai...

After a return is escalated to ebay, does a buyer have to keep in contact with the seller in any way

I have never done a return before, and I am at a point where I'm about to escalate something to ebay for the first time ever. Interaction with the seller has been extremely unpleasant (to put it mildly) and I am hoping that after escalating, I will n...