eBay

Please help me deal with the return

Good day to all! I want to buy some goods, I really like the price! Due to the little experience on ebay there are questions. Please tell me: According to the description, the product is new, fully functional and so on. The seller indicated that he d...

Scan Form not Matching the Labels I Bought

Not sure what happened but today I noticed that the 11 labels I bought and put on packages were fine BUT the Scan Form generated said 15 labels. Will have to have carrier scan 11 packages because the scan form is their only confirmation of what I hav...

Item Stolen from Package

I just received a disturbing message from a buyer. I shipped his winning items to him and they were successfully delivered, but he said when he arrived to where the package was delivered it was torn open and the contents removed.The value of said ite...

Am I protected from defects if USPS loses a package?

Usually eBay removes and defects if the delivery is late on a package as long as they see that I dropped off the package at the post office within my handling time. However, I've had a few customers within the past few months that never got their pac...

Return shipping label being rejected by USPS.

I do not understand what is going on with the ebay return labels. I send all my stuff with USPS priority mails. I had some returns lately, and those returns were automatically approved through ebay under their return policy. However I have numerous b...

Combined shipping?

It use to be easy to combine shipping on more than one item but I can't figure out how to do it since the change. Anyone know the answer or that can help would be appreciated. It sure would beat having to manually input the tracking number and above ...

Buyer has item already but it shows that has not been delivered.

Ebay's Error Cost Me $15.00

I learned something that I want to share. Very important and will save you a lot of money and frustration. Its a long story but its important.I put an item to sell on Ebay. I was given the option to have this item be sent USPS Retail Ground. This was...

Received 2 returns for item I didn't sell

I've been a very long time buyer on eBay. I believe I've sold things maybe 5 times in 20 years. Nothing in the last 5 years. At any rate, I just received 2 "returns" from 2 different people across the country. These are not items I've sold, and I'm a...

Missed customer's email to change Ship To address

I've been completely overloaded with emails from customers, way more than usual. It's been insane and it becomes VERY tough to get the emails all responded to before I get the work done for the day. Because of that, for a few days I had to respond to...

Returns for fit----Smells like an ashtray now.

This rarely used to happen, but now I am getting SO many returns that smell like cigarettes or are extremely dirty. I am frustrated, as I don't want to offend or embarrass a buyer...I'm not your mother, and you do you. But GOOOOOOSH the cigarette one...

eBay says the removable negative feedback must stay until the buyer decides to return the item...

I sold a for parts/not working Apple iPhone due to an icloud lock. iCloud locks are not all stolen phones. In this case, it was not stolen. Nonetheless, the buyer messages me once he gets the phone and wants the user name and password to remove the i...