Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I need help with this return request

So I've been selling for awhile now but haven't seen a request quite like this. I sold a pair of shoes in January and right before the 30 day period ended the buyer wants to return them claiming I sent a size 10 instead of 11 and they weren't brand n...

Ebay case on hold 4 times

How many times will be on hold? I need to ship the item but im waiting to the seller to send the funds or return label. I will be away from home in 2 days and im afraid i wont be able to ship the item back. What should i do?

Doubts about a return

Hello, I bought an item and, for the first time, I need to return it. The seller approved my request and I received this message: "Good news! Your return request is approved. The seller will provide you with a return shipping label to send the item b...

Refund discrepancy Ebay vs. Paypal

Although I don't have a return policy, I will accept a return when a buyer is reasonable and honest, willing to pay return shipping and contacts me within a reasonable time.So a buyer purchased an item but when she received it, it didn't fit her phon...

Shipping from China cancelled by seller, no product received

I bought and paid for item in January, tracking given but the tracking was cancelled couple of days later by the seller-I actually contacted the shipper directly and asked about it. Contacted seller and this is the answer......."dear friendspecial pr...

Local pickup gone wrong.

Hello, I recently purchased an item for over $400 local pickup. I went ahead and paid the seller immediately with paypal. I had every intention of going to pick this item up and have already paid the seller. However, some stuff happened with my car a...

Listing an item for sale

Can I list an item on ebay USA from Holland?

Delivery and no updates for 10 days now

Hi allPurchased an item from USA to AustraliaLast known event was 10 days ago can anyone please advise me if this is normal?Shipped from the Global Shipping Center to International DestinationErlanger, Kentucky 41025-2501 24th of Feb

Seller Hub orders download report

This report comes in a CSV (comma-separated) file. I'm running Firefox. What do I download and open it with so I can read it?

Resolved! Shipping Comic Books--Should I Be Concerned About How Hot It Gets During Shipping?

I am new to shipping comic books, and I have a question for all of the comic shipping experts. I live in Las Vegas, which gets REALLY HOT during the summer. I plan on shipping comic books over the summer. Should I be concerned about damaging the book...

Resolved! Choosing a better shipping method after the buyer paid.

I have a quick question. Today I got my first sale, and the shipping method I offered and the buyer chose was USPS Media Mail. However, when I select "print shipping label" on eBay, there are many shipping methods that I can use to ship the product. ...

Guaranteed Delivery estimates way off

This month, for example, I have 60+ shipments, yet "there are not enough transactions to be evaluated" for Guaranteed Delivery. Yet, my listings viewed from the same zip code as the items are shipped from have a "Fast and Free" Guaranteed Delivery de...

Seller claims I have to cancel my return request in order for her to refund me

through PayPal. Is this true? I don't want to cancel my request and then not be able to get a refund if she decides to not do it...

Asking for doll to be tied up and pictures before shipping

Someone recently contacted me about a doll I'm selling asking if I could tie its hands and feet behind it and send me a picture. He hadn't bought the doll yet. I told him I was a little confused and said I would ship it that way if he bought it. He k...

Does Ebay change the shipping rates after you post?

I calculated the shipping to several zip codes and took an average to offer a flat rate shipping fee which was lower than the rate ebay was quoiting me, and now 3 weeks later, the item sells and the shipping fee for that item has increased by $4, whi...