Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Am I entitled to get my shipping cost refunded when the item is damaged?

I bought an item for $10 that was described as NIB in the title and New in the description. I returned it because there was a chip in the item and the box was dilapidated. The box has been described as having some shelf wear from storage, but it was ...

eBay return shipping label

Ordered a smart watch that was faulty(wouldn't power) upon delivery. Immediately filed for a return. After 3 days I didn't get any response from the seller. I had eBay get involved and within an hour I had a message that said the situation was resolv...

Red icon/circle in delivery; from start to delivery there has been this red icon in tracker

I'm curious why some packages have the standard black icon in the delivery tracker, while this one has a red icon. From start through to out to delivery; this red circle/ icon has been on the page. Thanks for Consideration. ~Josh

how to take care fraud buyers

Buyer contact seller want to cancel order after package was ship. Then buyer give seller hard time and said USPS tracking system show it was accept first class tracking number after he/she want cancel. Buyer said he/she was receive wrong item of he/s...

USPS tracking indicated delivered, but pkg not there

"Delivered 1:37PM" Feb 7 at front door. I was home working but did not check for mail until 4:30PM and immediately filed an incident report with USPS and also notified seller. Bushes obscure anything at the door from street view and two cars were in ...

never receive the item or the refund

after 65 days i still didnt receive my item, the problem started when a week ago i asked for a full refund and the seller stop answering me, apparently my purchase wasnt cover from ebay money back, what should i do?

И-бэй отказывается возвращать деньги по гарантии за не полученный товар.

Я оплатил два заказа у двух продавцов из Китая, но они отказываются высылать товар, объясняя это тем, что у них его нет, и предлагают подождать пол-года, что меня естественно не устраивает. Я хочу вернуть свои деньги по гарантии и-бэй, но кнопка откр...

Seller does not accept my return

The seller promised me a new iPhone but it turned out to be a repaired one. When I tried to return it the return label would not print. when contacted, the seller informed me I missed the eBay deadline of 10 days. I was within their promised 30 day r...

Combined shipping

Does anybody know how Buyers and Sellers can send invoices and invoice requests for combined shipping discount?

Resolved! Phone number on Fedex labels

My telephone number is printing on any Fedex label that I create thru Ebay. Does anyone know how to prevent this? I've been blacking it out but would like to stop it from happening at all.

Shipping labels

Overnight when I create shipping labels now defaulted to printing the label and instructions. I use half page labels and this now ruins the second label. How can I turn the instructions off from printing?

Resolved! "No tracking information to show. Please check back later."

I returned an item that was not as described. Seller provided return shipping label and it was delivered to Seller two days ago according to USPS tracking service. However, the dispute Return Detail web page for my account shows "No tracking informat...

Resolved! Sold an item but Global Shipping won't ship to Russia....

A buyer from Russia purchased an item from me. I always use eBay's GSP and have it marked on my listings. Buyer kept writing me to ask how much shipping was and I kept directing him to the listing. Eventually I figured out that the GSP program exclud...

Buyer

Hello, I have a buyer who's asking for a return for the reason "damaged." He admitted that the item itself isn't damaged, but he said the box I shipped in was damaged and he wants a refund because that's "unprofessional shipping." I don't mind the re...

Buyer return an item : seller requires to return by register airmail with no tracking info.

I am from Hong Kong, I now return an item but seller do not want me to send by courier which cost HKD 420 and could show tracking on internet. Seller only want me to send by registered airmail which cost HKD 25.5 but could not show tracking info. So ...