Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Item not received global shipping

I purchased an item which was sent with the global shipping program and it's been lost on the international part of the delivery. Do I have any chance of getting my money back? Has anyone been through this?

hacer ventas solo a Mexico desde Mexico

Hola. Quisiera empezar a vender vestidos de fiesta, pero radico en Gadalajara y quisiera vender solo dentro de Mexico por la facilidad no solo de un solo costo de envio y rapidez de entrega,, sino tambien por el alto costo de un envio internacional. ...

REFUND for Netflix subscription

dear ebay , why your remove chat support , most of arabic gulf aria in problems with your website which remove chat support . this is kill eBay business , and for you information Ali-express now become more flexible with their chat system and they ke...

Item hasnt arrived

Hi.I ordered a treadmill and the estimated delivery was on 17. I still hasn't recieved yet.I emailed the seller so many times and he always reply me with a blank message, he don't write any thing in a message, always it's blankSo I wanted to refund m...

Received an empty package what to do to get money back?

I received an empty package it contained a couple of dvds that were stolen in transit and want to know how I can get my money back. I contacted the seller and told him what happened, but all he said was sorry and doesn't want to refund me for the sto...

Resolved! Buyer protection in situations, when sellers misrepresents the location AND the item?

Consider the following situation: A large[ish], heavy and fragile item is listed at $1000. The seller states that the item is located in California. The buyer is also located in California. Still, the shipping charge is relatively high ($150) due to ...

User avatar by Adventurer
  • 243 Views
  • 2 replies
  • 0 helpful

Refund without Return

I have someone wanting to return a cd that arrived damaged. It was sent through first class mail do I still get the protection where I’m issued the money back from usps? Also does the buyer need to send the item back in order for me to get my money b...

User avatar by Adventurer
  • 263 Views
  • 4 replies
  • 0 helpful

Return Mail fraud/theft? charges?

I've been selling here for a while, usually try to take the high road and let karma work. Seems like buyers are being coddled more and more and we do not need these type of people getting away with this type of stuff. Here's my rant and thank you for...

eBay get tracking details for International Registered Packages, when USPS won't provide them!

So I have an inbound package from INDIA to the US, shipped Registered. Interestingly, USPS won't provide me tracking information for this package, per https://about.usps.com/postal-bulletin/2015/pb22424/html/info_002.htm. However, when I track it thr...

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User avatar by Rising Star
  • 170 Views
  • 2 replies
  • 0 helpful

Error by Ebay wil cost me!!

I recently had an item that I sent via USPS Priority Mail arrive broken. Per choices I contacted the buyer and asked her not to return the item and told her to go to USPS.com to request a refund. Ebay continues to advise me to contact the buyer and n...

User avatar by Adventurer
  • 793 Views
  • 9 replies
  • 1 helpful

What happens if you go over the deadline to return an item because USPS has still not scanned it?

I used the free eBay return label provided for my case. I returned the item to the post office lobby 1 day before the deadline date that eBay says I have to return the item, which is December 18. USPS still has not scanned my return package into thei...

International Shipping More Than 5 items

Spent 2 hours trying to figure out EBay's new International label printing system. Called Ebay & she didn't know what to do. Told me to go to the PO or try Paypal. Paypal system is almost the same but still couldn't do it & again she didn't know what...

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