Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Filing a FedEx Claim through eBay How-To

Because there's so many questions dating back to, or before, 2011 where info is outdated and links have died, here's what happened and what I did to get the FedEx claims submitted through eBay in 2020. Two damaged packages shipped using FedEx Ground/...

please help

My name is Luis Leon from Mexico. I made a purchase on february 27 2020. I received my items from two sellers but i didnt received the item i purchased from gulfcoastbmw it was 1 Dyno Jet Kit 3138.002 for Suzuki DR650S Item price 49.99 plus 10 dlls s...

shipping help

Hi everyone, can anybody tell me if I can do this? send this kind of envelope with that label, I know im paying more, but I already print the label, but not sure if its OK for the USPS thanks!

Can eBay send a return label after a refund, if seller cannot?

I've been here for years but this situation has me a little stumped. Over in my buying account, I bought a pretty sizeable (and not cheap) widget that turned out to be Significantly Not As Described. Seller had it listed as No Returns, but this wasn'...

Shipping methods for 16oz Soda Cans?

I'm selling 16oz carbonated soda cans in the U.S. for about 12$ a piece so I was wondering what is a cheap and reliable option for shipping a 16oz soda can. Thank you fellow eBayers!

Insurance - When Things Go Right

An expensive antiquarian book I sold, insured on eBay, and packed extremely carefully before shipping to an overseas buyer last week arrived severely damaged yesterday. The buyer immediately notified me, sent me several photographs (without being ask...

SUGGESTION TO EBAY REGARDING SHIPPING ADDRESSES FOR ALL SELLERS

I've been an eBay seller for 13 years now. This is a suggestion for eBay, and I think all sellers who have shipped internationallycan agree on what I am about to say. My suggestion is two fold.1. If 34 characters is the limit for a field for a buyer'...

local pickups

when an item is picked in the store how do I show that the transaction is completed?

SELLER CANCELS THE LISTING 10-15 MINUTES AFTER I WON THE ITEM AND SENDS ME A REFUND WITH AN EMAIL

ITEM # 12-04660-15617 BOUGHT AND PAID FOR AN ITEM, RECEIVED AN EMAIL FROM SELLER THAT SHE REFUNDED ME AND CANCELLED THE ORDER, THEN SENDS ME ANOTHER EMAIL STATING SHE COULD NOT PAY FOR SHIPPING, THE LISTING HAD FREE SHIPPING WHICH IS WHY I BID ON SAM...

Combined Shipping

A buyer purchases 5 items.They request a combined shipping invoice.They pay for a combined shipping invoice.Their order is delivered to them and they claim that an item is missing from the parcel.As a courtesy to the buyer, we refund the buyer for th...

Ebay return / paypal account

Hey i have a case that its going on for a while, and now i have to create a new paypal account to send the return shipping funds. But i already have a main paypal account where my card and my bank details are. The seller for some reason cant send fun...

Resolved! Item arrives damaged, seller wants to keep original shipping after return

A seller way overpacked a box with trading cards in clear pages, with cards in bags on top of those in the middle of the box. At the time time, they barely packed any material around the stacks of cards in bags. What ended up happening was that the c...

Delivery Damage

This is the closest category I could find for the subject. I am noticing many packages are being damaged by all carriers, but USPS stands out as the worst. Items that take effort to break, are broken. Whether I'm buying, or selling, damage is becomin...

Courtesy Refund

Hello all! I recently had a terrible experience with a seller who would not respond to any messages, and shipped me a completely defective item, contradicting his description of “open box”. I started a refund, and today I received a partial refund of...

Vacation Settings and Delayed Order Shipping

I travel a bit since i Retired and have always placed my store in Vacation Settings But allow buyers to still shop with a note that I will return and ship on a certain date. I always notify a buyer that as stated I am on vacation and the delay in shi...