Seller News: April 2025
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Forum Posts
Charged for shipping on a return
I was charged for returning an item. The seller sent a prepaid return label. I did not see it was prepaid and I bought postage to return my item. I was still charged an additional 6.75. I can not find a way to send Ebay a message. Any help is appreci...
Exception: Undeliverable - SYSTEM_RESTRICTION ** Is there a way to still get the item?
I ordered a lot of laptop batteries that I REALLY NEED. Now it's blocked by GSP. Is there a way to get the item or im screwed? I hate GSP, that's the reason I almost stopped to buy on ebay, it's super expensive and there's always something going bad....
Hello EBAY customer support
I was just going to send you my comments/thoughts in an email but since I can't find any way to actually contact customer support other than a phone call....this is how I will voice my opinion. First let me say, that I am a 20+ year buyer/seller on e...
Who pays for return shipping if seller grossly misrepresents item and condition?
I recently won an auction for a piece of stereo gear that I paid a good chunk of change for. Just shy of $500. I emailed the seller previous and asked him about working condition and he said it was working 3 months ago when he stored it. The item pic...
Buyer returned an item, but shows heavy signs of use and damage
Long story short, I recently accepted a return from a buyer whom opened a return request for a perfect like-new conditioned high end camera lens. He claimed it's defective and wants a refund. I reluctantly accepted the return. I just received the len...
Shipping from a secluded location - Limited shipping days
eBay wants fast shipping for buyers. This wasn't a problem when I opened an eBay store. But now I'm living in a secluded area with no mail service. I can only get to a Post Office once or twice a week. Does anybody know how I can list with this limit...
Can anyone decipher this return request?
A customer started a return request. It's a cheap $5 ball point pen that looks like a bullet train with flashing led lights. Reason:Doesn't match description or photos Comments:This item says rainbow light and could be COUNTERFEIT. I want my money ba...
Resolved! What is your best policy guess on a return package lost in transit?
We all know that from time to time a package gets lost in the mail. Tracking gets to a point then stops and the buyer never sees the package. BUT What about a return? I had a buyer mail a return by Priority Mail on 10/12. The last track was at a sort...
reimbursement for shipping on fraudulent returns
Now EBay wants a buyer to be reported for using the incorrect reason for returns. Make up your mind. First it was easy to challenge a return, then the seller is screwed on all returns, then you get concierge help to soften the blow of false returns, ...
Why is there two different shipping label printing interface?
Does anyone know why? It appears to be totally random which interface is used for each order. New designOld design
New Label shipping label questions. Help please.
I have never used the "New Label" shipping flow for printing my Ebay shipping labels since I always used the "back_to_classic" fix to get back to the classic label flow but it appears that has been taken away as of today. I have 2 questions concernin...
Paquetes que nunca llegan
Le ha pasado que tienen la "valentía" de decirle al proveedor que puedes esperar y vuelven a esperar y esperar y esperar por un paquete que nunca llega porque sabes que en los traslados pueden llegar a retrasarse o hasta perderse los productos?A mi m...
Coupon return
I bought an item partially using an eBay coupon that I received for selling a smartphone. I had to return the item to the seller because it was not in working condition. The seller granted my return for the full amount, which partially went to my deb...
Sellers: Issues with USPS delivery, but tracking states delivered
Hey all, So for the past month and a half roughly I have had at least 25-30 people claim they did not receive their items, yet the tracking in 100% of those cases says delivered. I do the usual and call USPS, open a case, hear from the local post off...
Concerned about International parcel...
So I had an item listed, which was a bit on the expensive side (at least most posters would say it was). A guy in Germany contacts me, it turns out he bought from me before without incident, and he wants me to add shipping to Germany on the listing s...
