Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Negative reviews

I recently posted about a buyer requesting a return due to the item not fitting but I posted on the original listing that returns are not accepted. I responded and said I’m sorry it doesn’t fit you but I am unable to accept returns as the listing sta...

Buyer wants a refund after not reading description properly and rushing to bid?

Hi all,Recently someone purchased an iPhone XR I had that is locked to an iCloud account (I bought the phone off someone on eBay recently without knowing it was locked permanently. I'm not very good with phone technology and bought it not knowing I w...

FedEx Shipping charges have gone up through the roof after the rate decrease a month or so ago!

Has anyone else noticed this? There was a bullet point message posted on my selling hub page telling of this new FedEx rates being reduced. That bullet point message is gone now and the rates are awful! Maybe I am doing something wrong? Thanks, Gigi ...

Shipping Charges constantly more then estimated for Seller

I do not know what I am doing wrong. Almost every time I use the postage calculator the postage listed on my item is lower then what I am charged on the postage purchase page. I enter the correct weight, dimensions and chose the correct mailing servi...

USPS insurance Claim proceedure change

USPS always had the option of requiring a damaged item to be taken to a post office, but I've never had them do that in the 10 years I've been selling on eBay. I've been informed by my local postmaster that the USPS office in St Louis is now requirin...

Buyer asked for refund because item doesn’t fit!

I sold a dress and the buyer requested a return because it doesn’t fit them. I said no returns on the listing and I really don’t want to have to deal with a return and then trying to sell it again. What would happen if I declined the return? Has anyo...

clipboard

Would you like to save this address on clipboard is an option when shipping. How do I find this clipboard?Thanks in advance for answers.

Filing a FedEx Claim through eBay How-To

Because there's so many questions dating back to, or before, 2011 where info is outdated and links have died, here's what happened and what I did to get the FedEx claims submitted through eBay in 2020. Two damaged packages shipped using FedEx Ground/...

please help

My name is Luis Leon from Mexico. I made a purchase on february 27 2020. I received my items from two sellers but i didnt received the item i purchased from gulfcoastbmw it was 1 Dyno Jet Kit 3138.002 for Suzuki DR650S Item price 49.99 plus 10 dlls s...

shipping help

Hi everyone, can anybody tell me if I can do this? send this kind of envelope with that label, I know im paying more, but I already print the label, but not sure if its OK for the USPS thanks!

Can eBay send a return label after a refund, if seller cannot?

I've been here for years but this situation has me a little stumped. Over in my buying account, I bought a pretty sizeable (and not cheap) widget that turned out to be Significantly Not As Described. Seller had it listed as No Returns, but this wasn'...

Shipping methods for 16oz Soda Cans?

I'm selling 16oz carbonated soda cans in the U.S. for about 12$ a piece so I was wondering what is a cheap and reliable option for shipping a 16oz soda can. Thank you fellow eBayers!

Insurance - When Things Go Right

An expensive antiquarian book I sold, insured on eBay, and packed extremely carefully before shipping to an overseas buyer last week arrived severely damaged yesterday. The buyer immediately notified me, sent me several photographs (without being ask...

SUGGESTION TO EBAY REGARDING SHIPPING ADDRESSES FOR ALL SELLERS

I've been an eBay seller for 13 years now. This is a suggestion for eBay, and I think all sellers who have shipped internationallycan agree on what I am about to say. My suggestion is two fold.1. If 34 characters is the limit for a field for a buyer'...