Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Upset about disrespectful buyer

So I had a purse up for sale for $30 and buyer pays for shipping. The purse was used and I posted lots of photos. To be nice in case anyone changes their mind I offer returns as long as the buyer pays return shipping. Well someone offered me a best o...

Package to be sent to China

I have a sale that needs to go to China. Does anyone know if it can be shipped at this time? The packing slip and shipping info is all set to be sent today. The system isn't stopping the shipment. I would like to know so that it doesn't get returned....

Buyer wants a return when I put i don't offer returns

I sold a video game that didn't work. I made it clear in the title and description that the game was AS-IS and did not function fully. He messaged me after I shipped it about it not working and got mad. He is now demanding a return or a bad review. I...

Resolved! Not able to refund buyer... eBay is having issues.

"There was a problem issuing this refund.To refund your buyer, please try again later. If you're still having trouble, ask us to step in and help." They don't make it easy. Now what? I really want to avoid calling them.

Combined shipping for multiple quantities of same item.

I have some Jack Daniels glasses listed, $5.99 with $5.90 shipping. If someone wants to buy more than one I don't want to charge them $5.90 shipping for each, I want to offer them a discount on shipping. Example: I costs me $5.00 to ship 1 glass from...

Is this normal?

I purchased and paid for something on the 10th of March. The seller is - verified - in FL and provided a shipping label almost instantaneously, as we finished communicating before that, and I decided to buy this item. The tracking shows the following...

USPS insurance covers items, but not shipping fees

We are having issues with the US Postal service damaging items shipped. The USPS only reimburses for the item, but not the shipping fee. Specifically, we shipped a large punch bowl with 8 cups. The buyer paid $30.00 and the shipping fee USPS was $58....

Resolved! If a buyer says an item is defective, but it turns out not to be, should I deduct return shipping?

So I sold a Xbox 360 recently and it works fine, tested every possible function before listing it. Now I had sold it to someone, and the day after they received it, they opened a case saying it was defective (hdmi port not working). So I message him ...

Paid but still have to wait for the seller to ship it and no estimated time

Hello so I recently won a bid on March 10th and I paid through PayPal and I asked when the seller would be able to ship it by since it’s a birthday gift and she never responded so I was wondering what should I do I tried contacting the seller another...

Erlanger, KY item mix-up???

I recently had 2 International sales and use the Global Shipping program. Both of these items were small (one was for a heated seat switch and the other a 2 position seat memory switch). I sent both items in separate boxes to Erlanger, KY and all was...

Should I Refund? Buyer Claims Dress Has A Hole But Can't Return

I sold a dress in NWT condition last month. It's French Connection brand, originally priced for $188, I sold it for $29. It was delivered on 02/27. Buyer contacted me on 03/14, said there's a hole on the dress attached with a picture of the hole. I a...

buyer used an interanational shipping agency, and claimed defective item

Hi Everyone, My first time to come across a problematic transaction as a seller, and I'm seeking some help here. Thanks in advance. In sum, my buyer used an international shipping agency, and he claimed I sold a defective item, which I've checked man...

Insurance and shipping help

Hi,Thanks to anyone who might read this post. Yesterday, I received payment for an item which is slightly expensive. The buyer involved did not buy insurance. Normally this would not be a red flag, but I am worried because of how much I payed for the...

return item and problem with buyer

Hey, I have a little problem with buyer and I'm not sure what can I do. I'm sorry english isn't my first language. In the middle of shipping buyer changed his mind and decided he would refuse the item and return it back to me. I'm based in Poland and...

The post office lost my package... what are my options?

Guess what? The buyer returned the phone (or something) and the postman lost my package! I spoke to a supervisor at my local PO , and they’re supposedly investigating, but he also said I can open a claim if they don't find it. The problem is that eba...