Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyers cheat on Free Returns

We all know the vast majority of buyers are honest buyers. However, some buyers are cheaters and don't understand that their dishonest actions will affect other peoples. I was offering Free shipping for $50 or more and Free Return on almost all items...

Media mail mis-use

I recently purchased a set of pillowcases which arrived on time, but seller had sent them MEDIA MAIL. I hate it when anyone cheats the USPS. I am tempted to give the seller a Neutral. I asked him why he did this, but he insisted the package was sent ...

Buyer Abuses Return System

Buyer purchases an item. Clearly in the title and in description, the word "miniature" appears, so it was accurately described. Buyer receives and opens a case for Item Not as Described.Sends me an email "its just too small, I don't like it". I do no...

Holidays -- Buyer Blaming Seller for USPS delays (negative feedback)

Hi Everyone, I'm new to the forums but I've been on ebay for a few years now. I'm looking into some advice with a recent transaction that took place Dec 27, 2019, and for some reason the buyer still has not received their parcel despite being past th...

Resolved! What does ship by date mean?

I have around 10 items that need to be "Ship it out by Tuesday" today is Monday, do i need to drop them off tonight or can i drop them off tomorrow and still be on time?

Didn't get return postage label

Hi,I want to return item but seller didn't send me return postage label. He send me just addres details. I tried to contact him but no respond. I got an email from Ebay with the title "Your Shipping Label is Ready" with no label attached. I tried con...

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Delivery

I am wondering What can happen if in case of package theft after an package gets delievered? Is this disputable for ‘’item not recieved’’ and can you get an refund? and can the seller be blamed.

Do returns halt your sales for a while??

I have a buyer who requested a return on an item, I did have 30 day return on it. My question is: do returns basically halt your sales for a bit? The buyer had until Jan 3 to ship the item, they shipped right on the 3rd. My last sale was Friday morni...

Option for Shipping to be Deducted From Paypal Payment AFTER Funds Released Gone?

I just referred my friend to sign up for eBay as a seller and told her that there was a function wherein you could defer having the cost of shipping deducted from your paypal until after the package had safely arrived and paypal released the held fun...

Unable to print return label. Seller not responding

I bought a phone off ebay a couple of weeks ago and despite the seller's statement that the phone was working fine. It wasn't. I initiated a return but can't print the return label, I get an error "Sorry we're not able to process the label at this ti...

Return fraud

I experienced fraudulent return. I was somehow lucky because the financial loss was minimum. I have suggestions for other sellers. First, my experience.I sold a cell phone to a new ebayer (one star). As I knew, the phone had no issue other than a cos...

Live Animal Return Policy

Does anyone know what's eBay's return policy for live animals, specifically corals. One rep told me that live animals are not covered by eBay money back guarantee but I can't seem to find that in writing.

Ship item myself and keep the shipping fee?

A customer purchased a product today and I realized that this customer lives fairly close. I was wondering if I am allowed to deliver the package myself? I will be taking the subway, so the cost to and back will be quite close to the shipping cost. I...

Resolved! USPS rate increase

Does anyone have information about how much USPS rates will go up in Jan 2020? Ebay directs you to the USPS web site, They don't have any info on it. It is mid December and my local Post Master is not aware of any increase.Looking for help here, 90% ...