Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

ORDER ARRIVED "UNIT" 33126 (USPS, DORAL). OUR ZIP IS 33191 (MIAMI). ALMOST 2 MONTHS WAITING! HELP!

Hi to all at Ebay Community! Our last order has not received at all.... AFTER ALMOST 2 MONTHS. WHAT CAN WE DO OR EXPECT WITH THIS DELAY FROM USPS FROM DORAL TO MIAMI, AFTER ALMOST 2 MONTHS WAITING FOR IT ???? PLEASE HELP US OR RETURN OUR MONEY ASAP !...

SELLER Question - Bulk Shipping Label Tool - Wrong Return Address

When I use the Bulk Shiiping Lable Tool it populates the wrong return address (specifically the name on the return address). Printing an individual label works fine and populates the correct name/address. I've updated both my addresses in the "My Acc...

Shipping labels not printing correctly

I am having some problems printing ebay shipping labels. I've been selling and printing labels through ebay for about 10 years and I have not seen this problem before. For many years I just used a basic ink jet printer to print my labels, but about 2...

I paid 8 days ago , seller doesn't send it yet , and no answer to my message

I paid 8 days ago , seller doesn't send it yet , and no answer to my message .seller is "mexico-collectibles-2013". can i be refunded ?

Accidentally issued refund before Item was shipped back

I was having issues with Ebay creating a return shipping label, as the buyer kept getting a error message, "Sorry we're not able to process the label at this time, please try again later. " Which in turn kept sending me messages/emails that state "Yo...

Shipping charges discrepancy

Hi, so I listed 33 LEGO minifigures at different prices, and put in all the shipping info into the listing. I'm sending them First Class Mail, and offered free shipping. The listing charge showed it as $1.30 across the board. My first one sold today ...

Can't process refund to customer because paypal balance is negative.

I've never done a return before. The buyer returned the items and I hit the refund button, and the process did not work. I went to paypal and found that even though I have 5 addition backup fund sources, 2 of which are checking accounts, that my payp...

Resolved! Ebay Scan Form is not working - Shipping Labels did not show accepted

I printed out 6 shipping labels on Ebay at around 3:30 am EST on 1/15/2020. I then printed out my USPS Scan Form. Compared to previous Scan Forms, this new Scan Form for 1/15/2020 has a different and weird name. I shipped out all the packages around ...

Resolved! Trying to return an item cannot seller says contact ebay to return item for

I am trying to return item have emailed seller many times n they keep saying go to order details n hit return item. Well I do go to order details n it does not show anywhere to return item. Maybe the problem I ordered product n noticed I hit wrong pa...

Using Retail Ground Rates vs Parcel Select online and Shipping options not showing up in listings

Recently have been receiving a lot of messages from buyers about the cost of shipping. I usually offer USPS Parcel Select & Priority and FedEx SmartPost (when applicable) and FedEx Ground. A buyer brought it to my attention on the USPS website where ...

Scam alert - a seller using fake tracking numbers to scam buyers

I want to warn everybody about an Ebay user that is scamming buyers by using bogus tracking numbers provided by Bluecare Express. I ordered a package on Monday morning and got an alert from Ebay that it had arrived on Tuesday morning. The tracking sa...

Resolved! Buyer problems with wrong address

I need help Community. I'm not a first time seller, but I'm also not a regular seller. I sold an item recently. I was contacted by a buyer with zero (0) feedback, who asked me to cancel the sale and sell him the auction at the buy it now price, but t...

Heads Up- APV disputes are backlogged

I submitted a couple of disputes 3 weeks ago where USPS erroneously charged me extra for packages. I had receipts to show the correct weight so they should be slam-dunk wins. Even though the USPS auto-response says you typically receive a response wi...

Question with refunding

A buyer wants a refund after not receiving item as described. The question is -Does it come directly out of my bank account? Or the money that PayPal is holding at the moment? Thanks.

Resolved! New one on me - Sales tax/combined shipping glitch

I just had someone in Oklahoma buy three items and request a shipping total. I packed and weighed and went to combine them and ... red box. The site tried to put sales tax on it and wanted me to pick the state the money went to. Oklahoma wasn't a cho...