Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller will not Refund on fraudulent item

Item in listing was TOM BRADY AUTOGRAPHED JERSEY WITH TRISTAR CERTIFICATE OF AUTHENTICITY. Item came with Certificate but it DOES NOT match the sticker on jersey . The listing said it was Tristar certified and it does appear to have Tristar sticker i...

Shipping Flat Rate Boxes or envelopes

Hi. My question is: If I check say Medium Flat Rate Box USPS for shipping, do I have to put weight and measurements in on my ebay listing? Thank you!

selling a vintage lamp ,and buyer is surprised the old wiring seems faulty

If I state that "Rewiring is recommended before use" in future listings of vintage electrical appliances would that protect me from future returns? I want customer satisfaction ,but it needs to be fair and balanced.I sold a vintage wall lamp and the ...

Buyer claims item is broken, but there is no damage to the box

I've been selling on eBay for 10+ years without issue. Mostly photography equipment. Now I have a buyer claiming their camera is damaged, does not work, and requires $300 in repairs.Recently I sold a used camera in perfect working condition. I packag...

Do buyer's now have one month to return items??? Is this some sort of Ebay joke.

Buyer wants to return an item for a refund but Ebay says they have one month to return. Is this some sort of Ebay joke? What happened to 5 business days to return. If policy changed when did this happen because all I can find is that they still have ...

Posting

Hi all is everybody aware that the post office are delaying any parcels sent, for up to 7 or more days I do hope EBay realize this and us sellers are not penalized for it

Issue with not as described claim

I sold a laptop a few weeks ago. Unfortunately due to my mistake I sent the wrong one. The buyer messaged me and opened a not as described case. After replying back and forth they decided to keep the laptop and purchase the other one that they had re...

2 orders to ship

I had a customer buy two items, separately.How can I purchase just one label for the two items?Thanks

How to escalate a claim?

I opened a claim in the Resolution center after a seller refused a return.He refused, again, ...citing his "no return policy".Basically, his product is not authentic and I have the proof in his deceptive listing.How long do I have to wait to escalate...

Won't Let Me Refund Buyer.

Ebay won't let me refund a buyer. On my eBay account it says "Unfortunately, the refund that you sent didn't go through. To get more details or try again, go To PayPal." But then on my PayPal account, it says "Your buyer filed a dispute on this trans...

Blocked from shipping to Hong Kong but ebay warning to ship within 24 hours!

I tried to ship an item to a customer in HK but it won't let me due to coronavirus. But now the warning on my dashboard is on saying "Ship within 24 hours". Make up your mind ebay! I would ship it if I could! I certainly hope this isn't going to coun...

Discrepancies on the Shipping Label Page.

There is an curious thing on the Shipping Label page in regards to the size of the package. It is a programming issue, but why would they do this. Shipping Label Page First off the dimensions of the package are in REVERSE order from how it appears on...

shipping label dimensions on listing.JPG

Couldn't refund thru Paypal till transfer finished, now defect??

Grrrrr... Accepted a return on an item. When it came back last week Friday, I tried to refund, and it wouldn't go thru. Finally figured out my Paypal balance was zero since Ebay had just taken their monthly fees. Sat morning I deposited money in my b...

First time buying using GSP, stuck on tracking details uploaded since March 3rd?

I purchased an item from the UK to the US, from a seller that is supposedly a retailer in the UK. The item was shipped according to ebay records on March 3rd. The tracking details have been stuck on "tracking details uploaded" with no further movemen...

Undelivered

The buyer didn't receive the item, Buyer requesting a refund.Shipping details state that Item: DELIVERED LEFT WITH INDIVIDUALUSPS web site tracking states: Your item was delivered at 2:45 pm on March 11, 2020 in COLUMBUS, OH 43221. The item was signe...