Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping rate table - non USA

Hi all!I am trying to creat listing on ebay.com, but I am alocated in the Netherlands. So I cannot create Shipping rate table for domestic shipping within the Netherlands. Is there any way to do so?Please help!

Request shipping cost

Hi there ..im been stack with this situation for a couple days all ready ..i made and offer on a rear bumper for my subaru and ****** accepted ..when i go to the check out to pay for my item , a message come out in red .(request shipping cost to sell...

Combined shipping

Bought two items from a seller who did not offer combined shipping, so I requested, upon paying, that the items be shipped separately. Despite my request, the seller sent them both in just one package. Shouldn't I be refunded for the difference? Than...

Insurance on a package

Quick question: When adding insurance to the package, is the insured value the market value of the item or the retail value you paid after tax? Thanks.

can't click eBay Money Back Guarantee case

Hi, I bought a shoes and the seller sell me fake one and had make a case and the seller finally want to refund and have initiate the refund but paypal inform me that the refund didn't went through and i have to contact the seller. Had contact the sel...

Resolved! Upset about disrespectful buyer

So I had a purse up for sale for $30 and buyer pays for shipping. The purse was used and I posted lots of photos. To be nice in case anyone changes their mind I offer returns as long as the buyer pays return shipping. Well someone offered me a best o...

Package to be sent to China

I have a sale that needs to go to China. Does anyone know if it can be shipped at this time? The packing slip and shipping info is all set to be sent today. The system isn't stopping the shipment. I would like to know so that it doesn't get returned....

Buyer wants a return when I put i don't offer returns

I sold a video game that didn't work. I made it clear in the title and description that the game was AS-IS and did not function fully. He messaged me after I shipped it about it not working and got mad. He is now demanding a return or a bad review. I...

Resolved! Not able to refund buyer... eBay is having issues.

"There was a problem issuing this refund.To refund your buyer, please try again later. If you're still having trouble, ask us to step in and help." They don't make it easy. Now what? I really want to avoid calling them.

Combined shipping for multiple quantities of same item.

I have some Jack Daniels glasses listed, $5.99 with $5.90 shipping. If someone wants to buy more than one I don't want to charge them $5.90 shipping for each, I want to offer them a discount on shipping. Example: I costs me $5.00 to ship 1 glass from...

Is this normal?

I purchased and paid for something on the 10th of March. The seller is - verified - in FL and provided a shipping label almost instantaneously, as we finished communicating before that, and I decided to buy this item. The tracking shows the following...

USPS insurance covers items, but not shipping fees

We are having issues with the US Postal service damaging items shipped. The USPS only reimburses for the item, but not the shipping fee. Specifically, we shipped a large punch bowl with 8 cups. The buyer paid $30.00 and the shipping fee USPS was $58....

Resolved! If a buyer says an item is defective, but it turns out not to be, should I deduct return shipping?

So I sold a Xbox 360 recently and it works fine, tested every possible function before listing it. Now I had sold it to someone, and the day after they received it, they opened a case saying it was defective (hdmi port not working). So I message him ...

Paid but still have to wait for the seller to ship it and no estimated time

Hello so I recently won a bid on March 10th and I paid through PayPal and I asked when the seller would be able to ship it by since it’s a birthday gift and she never responded so I was wondering what should I do I tried contacting the seller another...

Erlanger, KY item mix-up???

I recently had 2 International sales and use the Global Shipping program. Both of these items were small (one was for a heated seat switch and the other a 2 position seat memory switch). I sent both items in separate boxes to Erlanger, KY and all was...