Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Global Shipping to United Kingdom

Is Global shipping through Kentucky still shipping to the United Kingdom since corona virus issues?

Posting under Corona-virus outbreak (from Europe)

Hi, How do you approach shipping while all flights are cancelled across Europe? I have contacted shipping companies, all postings are on hold until outbreak terminated. Have you reached out to the customers to inform? How do you address economy shipp...

eBay should protect sellers during this outbreak..not just employees and buyers

For those of us who have to go to the post office every day to ship our orders, it has become of great concern that ebay is doing nothing. Perhaps allowing those who offer same or one day shipping to delay and ship in 2 days....we would only have to ...

Seller is a scammer!!!!!!!!!!!!!!!!!!!!

I made the mistake of purchasing from a seller whose account is only a week old and no feedback who has made a listing of a 11 pro max brand new for $850 I purchased the phone for a total of $933.60 and the payment method I used was paypal balance. A...

The seller has printed the label, didn't send the item, and has probably lied to me. Should I worry?

So, I bought a coat. The seller has 99.6% positive ratings, has sold thousands of things and been an Ebay member for over ten years. But the last feedback was negative. It said the item never arrived. I thought it wasn't a big deal, because it only h...

From USA to Russia thru Tokyo and Dubai???

We're in New Mexico, which contrary to what some people's believe, is part of the United States. Sold something to an address in Moscow on 2/15, mailed 2/18. Departed Chicago 2/23. Not listed as ever arriving but it departed Tokyo on 2/25. Processed ...

Buyer want to return an item that has no issues

Hi,I have customer who wants to return an item that he says is "not new". The item is NEW. He says it does not have tags on it. He agreed to receive the product out of the package to save on the shipping cost - I corresponded with him on this. My auc...

Unable to issue a refund

I have been trying to issue a refund for a few hours now but cannot, everytime I get to the last step of the process I get an error message saying there was a problem issuing this refund. I have tried from my desktop as well as the ebay mobile app on...

Ebay customer support "phone support"

Why is customer support down? Why when i go to checkout with almost any item it blocks me? Are they stopping all sales?

Buyer Returned Item Damaged Can't Contact eBay - answering phone refused over coronavirus?

A buyer opened a return which arrived today - with damage. If I don't refund right away, eBay will give full refund. I tried to call eBay, but they have disengaged that service because of the coronavirus. I am trying to understand how answering phone...

I didn't receive the Item, and Seller is not responding

Hi There, I was hoping someone here could help me, Im kind of new to ebay.. I did a purchase of a Drone SG907 from Seller back on December 16, never received the item, Tracking number did not update at all so I contacted seller but was not responsive...

Never received a refund!!!

I recently made a purchase & had to return the item of which I returned the same day . Feb 29 2020 . ebay was to handle this for me & has not. held up to their policy. I was to receive my refund March 10 in the amount of $51.00.I have tried calling e...

handling a return after ebay case closed

I got an issue here. I sold out a high-end camera two months ago, for $1950. The buyer is in Korea, and I'm sure that he was using a forwarder. He opened an ebay case near the end of the 30 days protection. He said the camera screen doesn't work, but...

Buyer put Apartment Number in address line number 1??

Hi all, I have an item of high value that I am planning to ship out. My buyer put their address correctly in all parts except for one. For address line one, the address is for example... 123 ebay street #34. The "#34" represents her apartment number....

Uh Oh ... Pennsylvania Shutting down ...

Gov. Tom Wolf orders statewide shutdown over coronavirus The shutdown will be in place for two weeks, said Wolf, who urged residents to “stay calm, stay safe, stay home.”While the final details will unfold over the next day or so, suffice it to say t...