eBay

Stolen delivery

I had an order in which I instructed the seller to deliver on my signature only..USPS let some random stranger sign for it and I never got it.. who's at fault and will I get my money back?? The seller already says no refund, file claim..now what??

question about buying label for Fedex

I'm shipping ground and thought USPS was my best bet but on Ebays page, it wouldn't let me print up a ground label so I printed up a Fedex ground label and it was cheaper! (the customer paid shipping) a) the customer paid more because I selected USPS...

received the item i ordered, but it was notnunder my name.

I ordered an item from one of the ebay seller. I got the tracking number for fedex. Then when it arrived it has other person name in the label with an address somewhere in agustine florida, and also my correct address is also right under it (please k...

Error issuing a refund

I received the item from a buyer, trying to issue a full refund, but keep getting this error for the past 3 days. Could you please help.

Using the Retail Ground Shipping Option

Since June 23rd 2019, All the carriers have doubled/tripled/quadrupled their shipping prices due to over sized packages bigger than 12x12x12.I'm an Etsy seller too and was selling my stuff with great results until June 23rd this year. All sales are v...

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Refund import charges

I got a refund 485$ from the seller for the broken item but I didn't receive a refund for the import charges. On the details page, there is written: estimated refund 585$. Am I going to receive a refund for import charges and who is going to refund m...

How to get money for return shipping

Scenario: I am from Europe / EU and I am a BUYER. Seller from overseas (for example China or US) sent me an item which is broken/defect. Let us ignore the fact that most sellers would likely just refund me in full for a cheap item and let me keep it....

shipping and tracking numbers

Why does eBay send messages that an item has been shipped when in essence it only has the shipping label created. I paid for an item 4 days ago, seller just now got around to readying it for shipping by creating the label, but it has not been scanned...

Seller says why do I have to accept returns when I do not agree with the reason given?

Not happy for ebay to send returns labels when I have questioned the return as being unreasonable. I have gone through the resolution centre and expected ebay to sort this out for me. No comments at all. I just hope I do not have to refund and this w...

How long do you have to wait to close a unresponsive return request?

December 7th I got a return request from someone saying the item didn't work. I talked to them and after back and forth on the 8th they got the item working and that was it. They never responded since and I have called ebay a few times and each time ...

Not received yet, accidental openning return then close it, cannot contact ebay. How can I do?

I've order a dell laptop at 25/12/2019. And it showed "The estimated delivery date for this item was Jan 07, 2020."But now, I still not received it due to FedEx hold my package. New Dell Laptop was debut, then I want to return it for money. I contact...

Drop shipper return fraud

I am reaching out to the community here because I'm getting desperate. Beginning last October, a foreign drop-shipper on ebay began using my name and address for their return labels. (I do not sell on ebay...I have only bought.) I have called ebay 3 ...

Did you know that sellers forfeit 2 days to inspect return when...?

Hello, I lost a return case. The buyer said the item was nearly broken and it wasn't. She bought it bent as it was stated on the listing. The metal is thick and it was not nearly broken. So, I didn't accept the return and eBay sided with the buyer. O...