Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Corona Virus & California Shut Down

As you might have seen, on March 19th the Governor of California has ordered all commercial activity to halt inside the State. I'm assuming this will cover delivery of packages. How do we exclude residents of California from purchasing from us? I don...

Resolved! Why do my istings show a string of countries I won't ship to?

All of my listings were created with a "ships worldwide" with NO restrictions. Yet when I look at a couple of my own listings there is a string of countries that supposedly I will not ship to. I never entered those restrictions so where did they come...

I need to filter out m,erchants who use shipping partners.

Ebay Increasingfly I,ve been getting items shipped to me through "shipping partners" This means that instead of handing the item over to the post office or the USPS driver, the seller gives it to a "shipping partner", usually DHL or Federal Express, ...

Escalate a return item

I tried to contact eBay regarding an appeal for a return item from a buyer. I was not able to speak to a representative. I was trying to appeal the decision. Everything is online and most of the online replies seems to be automatic response. No luc...

US shipping listing, marks shipped; a week later reports never shipped but will send from China

Is it OK in Ebay for a seller to list an item ships from the US, mark it as shipped without shipping then message wanting to send from China about the day the package should have arrived?

Resolved! $19.99 shipping

I don't sell much on ebay and was wondering how can USA sellers ship for $19.99 "Standard Shipping" "To the United States and many other countries". This is for an item weighing 15 lbs and would fit in a box 16" x 13" x 10". There are at least 4 sell...

Postal Services worldwide database

An important knowledge for international sellers and buyers is to have a daily updated database that shows which postal services of each country are working normally sending and receiving package as well as delivering them.Without these knwoledge the...

Buyer without PayPal account Wants Return Item unable Print a Label

Hi All I have buyer that appears to very little experience in Ebay and does not have a Pay Pal Account. He is returning just cause he does not like item not anything wrong with it. My policy is to accept but as mentioned no way to print a return He b...

Ebay return label has the wrong shipping class

Hi all,Seller agreed to my return. The shipping label to me was priority mail for $5.95. The return label is for first class, so that won't work. Package weighs 2.5 lbs. If I buy the postage, it costs $20 to return a $20 item. I'm responsible for the...

Set of Excellent Condition Graphic Novels Books being returned Several Weeks after Approval!!!

Hi All, I wanted some feedback as a seller on selling books such as Graphic Novels and comics. I have no issues on returns if book is not as promised but I recently sold a set of Hardback Graphic Novels Locke & Key Master Edition and the buyer said w...

Resolved! HELP RETURN MY MONEY !!

How long does the seller have to return my money after the item return?I can't find the transaction in paypal, pay directly with my card.the bank is not responsible for the transaction because I authorized it and the seller has already received the a...

Fixed shipping price, How does It work?

Hi, I never used fixed shipping price before , so how does it work?Let's say I put shipping pricing as $5 and the actual cost is $3. Do I get the remaining $2 as credit? If so, is it a credit that goes toward Paypal, or only can be used as shipping? ...

Resolved! Problem

My product looks like as described but does not work as described.From PayPal I got a response that can not help me.Where can I get help for product how does not work as described.

Resolved! Return to different country?

I bought an item that shipped from Kentucky . Turns out I don't need the item. Buyer's policy is that I have to pay the return shipping. No problem, righ ? Well the return address isn't in Kentucky. It's not even in the United States . It's China. An...

Resolved! International Sales and Global Shipping Glitching?

I just had an international sale come up which apparently bypassed the Global Shipping Program, because when I asked to print the shipping label, it gave me only an international address and international shipping options. I had to cancel the order, ...