Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Invoice Number Help

I ve just sold an item (not on ebay), i want to use Ebay Shipping, i'm from italy and the buyer is from USA, so i have to compile the customs form, i have to choose the category of the items exported, obviously i think mine is "Sales and purchase", s...

FEDX Never delivered either order. Two were to be delivered

Driver Dishonest No Packages Delivered. Request both bof my packages or both refunds. FED X DRIVER is a thief, twice in on day see below. Neither package was delivered. I want my packages, or a refund for both packages. DELIVERY 1 NOT DELIVERED Drive...

Resolved! New Seller Help: Is it ok to ship/post items in branded boxes (LG etc, microwave, toaster etc)?

Hi there. I am a new seller to Ebay, so I don't know much (if anything) about the Ebay selling world. For those that have been selling and shipping/posting items for a while on Ebay, do you think it is okay to ship/post items (of any size, big or sma...

paid for an item, and have the receipt. says it was delivered. BUT THEY they can't find the order.

how can they delivery an item when they can't find the order. and I have the statement from my bank stating I paid for it. am I being scammed ? the B B B does naw thing. the CONSUMER PROTECTION AGENCY. WILL CONDUCT AN INVESTIGATION. they can ignore m...

How to file for a UPS package that is damaged. UPS has a contract that claims go through Ebay

I have a UPS package that was damaged in transit. The buyer sent pictures of both the damaged product and the damaged box as well. I sent him a 'partial' refund of $150 to fix the broken parts. UPS says Ebay handles the claims, but Ebay is CERTAINLY ...

Resolved! Item has not been received...

Hi,I am wondering how long I have to open a claim and how to proceed. I have contacted seller on Feb 4th but have not heard back from him yet. Tracking # 9434608105462354240422Purchased on Jan 9th, shipped on Jan 10th.Scheduled delivery date was Jan ...

FedEx Shipping Adjustment

I have been selling with eBay for 26 years and have received several FedEx Shipping Adjustments over the last year and they are never for legitimate reasons. I am one who is careful to round up to the next inch and next pound when printing shipping l...

change order of shipping options

How do I change the order of shipping optionseg I have expedited and standard shipping with expedited listed first.when buyers scrolls the listing they only see the expedited option unless they click on other shipping options.I would like the standar...

how do i dispute a shipping charge

I sold an item a sorry board game for lik 16 bucks free shipping shipping should be about 8 bucks went to ship fedex was lower than usps by like .70 cents it said like 48 percent off ended up costing 7 something printed shipped. thought nothing of it...

Anyone with insight into St.louis USPS?

Sent out like 10 packages from my home post office and they said they all went to st.Louis and still have not received a scan there for like two weeks at this point. Pretty much about to get hit with refunds from every package I sent that day. Anyone...

Package not moving mail service used changed in route

At first package tracking said ground advantage , what would be expected for it's size and weight.Package has not left the shipped from state was mailed on Jan 31.USPS Ground Advantage™ Now it says:Class of MailFirst-Class Mail®Special ServicesInsure...

Shipping Coins

Hi! Hoping someone can help me to ship coins. I have some coins I would like to sell a coin at a time. I want to use the ebay standard envelope, but not sure how to manage a uniform thickness within envelope (do I care about this?). Say I sell a coin...

I bought a shipping label, but forgot to add insurance, can I add that somehow before shipping?

I bought a shipping label, but forgot to add insurance, can I add that somehow before shipping? I saw that I can buy another label. In that case, will ebay use the new label to track the order if there are issues? ThanksNorm

Need to revisit Policy and Shipping Estimates

USPS, since they changed to ground advantage, if you're lucky, you'll get a package delivered in less than 8 days. We need to revisit some policies. I have had to file more insurance claims in the last 6 months than i ever had to before, and while we...

Package Dimension Rounding for UPS and USPS

I've always rounded up my measurements, for example whether it was 12.1" or 12.9", I would put 13".After reading another post, it got me wondering and I did some searching:From the UPS Site: Round UpRound to the nearest whole number when taking your ...