Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to ship a 72" tall cardboard poster?

I have a 72" x 18" poster board that I need to ship, and I can't seem to find any boxes that will accommodate that size. The poster cannot be rolled up and has to be shipped flat. Could I tape two flat pieces of cardboard together with the poster in ...

New eBay shipping thing. Where are flat rate boxes selections and or regional rate ? Kinda stinks.

So been selling on eBay for years. Now this new version / site stinks. I can't ship USPS flat rate or reginal rate. So I loose money I could do with shipping those options when available. The post office still offers them but not eBay.I read many dis...

Return package empty

Hello all— I’m writing in hopes of receiving some guidance because every attempt I’ve made to resolve this has ended with more & more wait times. So I sold an item & the buyer requested a return with the reason being “item did not match description”....

Package Undeliverable

I recently sold an item. When I went in to check the status, it says it has gone out for delivery several times but there is a notification that the delivery address is not accessible and the package is available for the buyer to pick-up. As a seller...

USPS shipping times recently

Any else having shipping delays/ long shipping deliveries as of recently with USPS? Pre Christmas, and most of 2019, it seemed USPS was on point. Everything was delivered early or right on time. ( I am sure they provided tons of overtime etc knowing ...

"International returns policy"

We've been trying to revise our listings to comply with eBay's multiple policy adjustments (continual process the last two years, pretty ridiculous). In reviewing the new returns policy FAQ, I came across the shown information BUT the ability to spec...

Messy return situation getting messier due to item being shipped to wrong address

I recently sold a ~$1300 camera to a buyer and shipped it over to him. He was not happy with the item for a reason upon which we disagreed, and we opened a dispute with ebay. Ebay ruled in buyer's favor: "We asked the buyer to return the item for a r...

FedEx Shipping Ground versus Home

When I ship an item to a buyer, the shipping system will "figure" out if it is a home or business address for FedEx delivery (FedEx Home & FedEx ground). Both are ground based shipments, each have a different service expectation and possibly cost. I ...

Global Shipping Program - Does the buyer actually see the total before clicking buy-it-now?

I cannot for the life of me find a consistent answer and ebay "customer service" (hahahaha) has given me different answers. I have a buyer who used buy-it-now but has not paid. I assume it is because of the GSP rip-off cost, but what I'm unsure about...

What is Ebay doing?

Had a buyer enter a claim that the item was not received when tracking was provided when it was sent and shows it was delivered. I also received a neutral feedback in which the buyer says the item was small and pricey.

Seller refused to cancel my purchase

Hi to everyone.I purchased 7 silver coins from one seller.My purchase was impulsive. My purchase was impulsive. Started by adding one coin to the basket.And since it was the last, the rest were sold out, I quickly put the remaining coins in the baske...

Advice on Return Situation

Hello everyone,I'm looking for some advice on an interesting situation I've encountered with a buyer requesting a return. The buyer initiated a return with reason of "changed my mind" and comment of "ended up not liking them". The return was automati...

Resolved! Shipping deducted from Paypal and bank account at the same time.

I just recently started selling again. After getting an overdraft notice on my bank account, I noticed that the shipping charges are being deducted from both my Paypal account and my checking account at the same time. I am being charged twice for shi...

eBay shipping , FedEx labels not printing correctly

I use 8 1/2 by 11 two part labels in a laser printer for all my shipping labels. But since eBay has changed their shipping page FedEx previews as if it will print properly but then when I go to print it comes out in portrait. I've tried it on several...

Why can't all our Monday Holidays be switched to Friday?????????

It happens at least 5 times a year that we have Banks and Post Offices closed on Mondays ... it would nice to switch these Holidays to Friday ... in my opinion it would be better for weekend sales anyway if people were home Fir-Sat & Sun ...1/20/20 M...