Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Sold item as-is in need of repairs. Buyer wants refund because it is defected.

Hi. I sold a skeleton Halloween prop. The item when fully functional is suppose to sing and dance when you press the button. I made it very clear in both the item details and the description that the item needs repairs as it sings but no longer moves...

USPS price increase!

I think this is the final nail in the coffin. I am going to have to raise my prices just to cover shipping. This is just insane. Especially the First Class Price by zone?

Shipping Address

Can I have a item sent to a different address? Would like to buy a christmas gift and have it sent to a different address.Thanks, Sandy

User avatar by Explorer
  • 124 Views
  • 2 replies
  • 0 helpful

Why is eBay so incompetent? I have been complaining about shipping label character limits for years!

So sick of running into this issue. I have been complaining about it to CS hundreds of times for at least 5 years now. The buyers can supply a virtually unlimited number of characters in their shipping address. eBay has set a 40 character limit on th...

User avatar by Rockstar
  • 243 Views
  • 5 replies
  • 1 helpful

Unable to contact seller because item has been removed

I bought an item (ID 143412953371) and started a return request. I was about to send the item to the address given in the return request when I received an email from eBay saying that the item has been removed because "an unauthorized third party may...

User avatar by Explorer
  • 148 Views
  • 2 replies
  • 0 helpful

Ships from location

This happens a lot. The seller's "ships from" location does not match the true shipping point. The buyer spends time shopping for nearby products expecting quicker shipping. After making the purchase the buyer learns via tracking that the package is ...

How can I send a return label to international buyer?

I recently sold an item thru GSP program and the seller open a return case saying the item is not a described. I described the item as rubber but it turns out to be plastic. So I had no problem accepting the return, but how do I send him a internatio...

How to end a conflict with Ebay's error

I sent an item and it was purchased and the money didn't go to me account because of email conflict. Got it straightened out and got my money. Now Ebay says the buyer didn't get the item and he disagrees. He got it I got my money and Ebay say I didn'...

Priority Mail In Listing Shipped First Class ?

Would just like to speak my mind a min, For the Forth time this month I have bought an Item, On Buy now Listed Oh say $ 7.00 free Priority mail shipping. And Once again It is being shipped First class.. WHY? Now I too am a seller and I ship First cla...

User avatar by Not applicable
  • 5832 Views
  • 11 replies
  • 1 helpful

Refund for additional shipping wanted

I ordered an item off eBay and requested express shipping. I was sent a message thru eBay re how much and then received a request thru paypal so it could be paid. When I received item it was not what was listed. I had to open a claim to get refund. M...

Shipping an eBay profit center?

So I asked a question in the Weekly Chat today following-up on a discussion here. Asked if shipping was a profit center for eBay. I also asked what eBay was doing to help small sellers with shipping costs. I get it, I got a "generalized" reply to the...

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