Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Guaranteed Delivery

Does Guaranteed Delivery by eBay not compensate you anymore? I recently had an item with GD which arrived 4 days late with free shipping. Under eBay's policy, I should be up for a $5 eBay voucher. When I click on that is states not allowed and kicks ...

shipping

my buyer wants me to ship there item to a different address then on file is that wise to do .

Can i do a mass listing change to all of my Listings at once.?

Thanks in advance for any information!I am wanting to change all of my listing to 2 day service instead of one day during this world wide issues. I am trying to do the American Thing and Self Quarantine as much as possible and I am going to still shi...

Ebay Hackers/Scammers

Random question: So I know sometimes sellers' accounts with good feedback get hacked and the person ruins the account by not shipping items, shipping wrong items, or adding faulty tracking numbers. What exactly are they getting out of doing this, bec...

Label Printing Question

Hi, Hopefully there is a simple answer to this question, but when I print shipping labels via ebay, it always defaults to the top left quadrant of the sheet of labels (4 labels to an A4 sheet). So I can get max 2 labels out of a sheet (by reversing t...

Shipping Label Printing question

Resolved! eBay customer service won't step in with buyer who is harassing me

Hi guys, This is kind of a long tale. Tl;dr at the bottom. I recently sold a glass trinket box with a sterling silver lid. When I went to list it, eBay found similar items and asked if I would like to list mine like the others. I said yes, because th...

My item is fake already contacted ebay. Problem is cant see it on my account now

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Resolved! International Shipping charged when I printed the shipping label

This is my first transaction with eBay GBS program. The item sold for $30 with $12.40 shipping. The international shipping was $22 to Australia. When I printed the shipping label the cost at the bottom said $22. Not wanting to hold up the transaction...

Item shipped to buyer's old address, wasn't updated in account, PO returning, what to do?

I received a message from one of my buyers this evening letting me know that the item they purchased was sent to their old address because they had not updated their account with their new address. They said the post office at their old address has r...

Buyer Lied About Reason For Return & Returned The Item Destoryed

As the title says, the buyer lied stating that a Star Wars Peopel Drone that they purchased did not have a battery and that the drone was in terrible condition. Two things come to mind with this statement. For one, the drone was in an unopened box, t...

Resolved! issue with resolution center or customer service

Anyone having trouble submits through the resolution center. I tried to email customer service but it cannot be sent, keep telling me to contact customer service which I am doing.

Void time - 5 days or 14 days?

It used to be 5 days or 120 hours after a label was created, but when I click on the option with the Void option, I get a message that I can do it at a much later time - 14 days. The label was created on March 18, and I get the following message: "Yo...

How can I change the tracking number after combining shipment and voiding first label?

I had a sale on Sunday (repeat buyer), he paid immediately and I packed his item and printed the shipping label this morning. Before I could even go to the post office he bought two more items on a BIN. This guy doesn't ever wait for a combined invoi...

Resolved! bought 2 gpus and one got damage. seller threating me now

so i bought from a seller 2 500 dollars video cards.seller had good rating etc.got the cards in a big box.1 gpu was its its original box and such.other was half warp in bubble wrap. (like half card was expose )and the bubble item was at the bottom of...