Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Shipping to a customer with 2 street address.

Hello,I was hoping someone could help me out here with a shipping situation....I sold an item and when I went to prepare the shipping label I wasn’t able to because it had 2 different street addresses on it, although I was able to go into PayPal and ...

wow shipping has changed allot

I have been off EBAY selling for awhile about 4 years and the shipping cost have went up 100percent and more in some form or fashion, Years ago a package that was under 13oz was cheap now it is 7.34 to almost 8.00 , I had known that rates went up but...

Question on Priority Mail Cubic with a Softpack

So earlier someone posted a link to PirateShip's advice on Cubic pricing with a softpack or poly-envelop. https://support.pirateship.com/en/articles/1068213-can-i-use-priority-mail-cubic-with-a-softpack-or-padded-envelope Looks like a slick way to pl...

Item not delivered - local courriers say its returned, seller doesnt have it...no refund

I bought an item from a seller in ebay. The item was sent with gsp, to my country but arrived without address or any info so noone notified me of its arrival. Now its says its returned and the seller tells me that ebay GSP should resolve my issue. Pl...

After Return Seller won't return my money back to Paypal

HelloI returned a pair of pants and the seller received the return (I have the tracking) and it says it was processed but I did not get my money back into my paypal account. This was 4 days ago. The seller will not respond to my emails and EBAY close...

User avatar by Adventurer
  • 262 Views
  • 8 replies
  • 0 helpful

Shipping Rate Table - Weight Based - Cannot get this to work

We sell a bunch of lightweight items, they're set up as 1 ounce in eBay. When we specify a rate table with this entry: Shipping Cost = $1, per-pound = $3, then I would expect the shipping cost to be the same for quantity 1 vs. quantity 15, namely $4 ...

Buyers open false return. What can I do?

I have a buyer who made a purchase around evening on Thanksgiving day 2019. Today is Sunday 12-1-2019. The buyers open a return case for "missing parts/pieces today. I have not even sent the package yet as I was out of town. I message the buyer that ...

User avatar by Trailblazer
  • 329 Views
  • 9 replies
  • 2 helpful

Return and refund scam

Buyer bought and reported power washer was (previously) damaged. Ebay debited my account and refunded. Now i have a damaged power washer. I feel like taking it back to HD and asking if they can replace it with a new one. I have the receipt as well. I...

Smok ftv8 coils

How can I get again?

User avatar by Pathfinder
  • 150 Views
  • 3 replies
  • 0 helpful

Lost package through eBay global shipping program - PayPal refunded buyer

I sold a new item for close to $100 through ebay's global shipping program. The item was delivered to eBay's global shipping center in Kentucky, and they shipped it to Canada using a courier I'd never heard of before (not USPS or Canada Post). Accord...

Fraudulent claims from buyers

So recently a buyer (scammer) claimed a purse I sold her "reeked" of cigarette smell and promptly demanded a 70 dollar partial refund. I do not smoke and know that the purse did not reek of anything except leather. She immediately filed an item not a...

Sales Tax and Cancellation Question

Quick question. I'm not new to Ebay (selling 20 years) but usually things slow down this time of year. I know they started charging sales tax. I sold an item yesterday for $300 which includes the $245 for the item and $55 shipping. Almost immediately...

Buyer returns package without even inspecting it

I sold four different items on four different auctions to a single buyer and posted them in two separate boxes. However the buyer who was extremely rude and threatening since the start of the auction says one of the item has got a broken power supply...

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