Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

item paid and delivered but no tracking number

hi guys, i had an item that was shipped out and delivered and customer paid afterwards since he couldn't because work cutting hours. however, i don't know how to close it or have a tracking number. what do i need to do?

Return After 30 Days and After Buyer Resold!

I got an official refund request from a buyer who received their items about 45 days ago.Backstory - While the buyer did not leave feedback, I had no reason to believe they were unhappy with their purchase until they messaged me a few days ago. I lea...

Resolved! Will buyer be refunded automatically for abandoned return?

On March 11, a buyer opened a return request. I approved it. This morning I received the following email from eBay: "[BUYER] indicated that they posted their return. The item should now be delivered and once you've received it, please issue the buyer...

Virus stays alive for 3 days, am I forced to issue refund in 2?

I’ve read that the virus can stay alive on surfaces and packages for up to 3 days. My pregnant wife is high risk. As a precaution (since I’m also in California), I’ve made it a point to let every piece of mail to sit for 3+ days before handling and o...

Shipping

Has anybody else experienced that when you list post and put all your shipping in it used to be what the shipper had to pay now it defaulted goes automatically you have to pay. Which means a couple times I didn’t notice that and I ended up providing ...

Why Does My Package Say Tracking Number Approved When It Shipped

Never received my package

Hello I made a purchase on January 6 for a fire stick 4 and was supposed too receive it March 31 but it never came my question is is there a chance of it even coming at all or should I just get a refund? If this isn't allowed I do apologize I'm just ...

Product Not Received

I purchased a product from a vendor using PayPal. The product was to be sent to Alhambra, CA. The vendor guaranteed that it would be received by March 25. The last known location was Compton, CA which is 18 miles from Alhambra, Cal. The product has b...

Filing a Fedex Claim when item damaged in shipping and Ebay owns the account

I am hoping someone out there can help me. I shipped ground with Fedex using all the proper materials (bubble, peanuts etc). The item was damaged (broken).I had to completely refund the customer.Then I tried to file a claim with FedEx. I filled out e...

Refund promised by ebay but never credited

Ebay promised a refund for an item that didn't arrive and the refund that should have taken 48 hour at the most, was never credited. There is no way of contacting ebay customer service as it seems there is no contact for this problem and apparently t...

Setting up pickup with FedEx using eBay label

I sold an item on eBay and got the shipping label fedex thru eBay. I then tried to schedule a pickup thru fedex and they advised that eBay labels are not eligible for pickup, but if I call eBay they may be able to set it up. Right now eBay is not doi...

Fraudulent Seller

I purchased an item on 3/5 several weeks passed with no tracking info provided. I emailed the seller asking for proof the item had been shipped. The seller sent a tracking number which I later learned was a false number & not even linked to my item. ...

Resolved! Non delivered item

Received the below message from seller: Please note that your order was handed over to the carrier however, I got an update that the package was lost in transit by the courier, due to this issue your item will take up to April 18, 2020 to arrive. Alt...

"Not enough pending funds" to print shipping labels ??New MP glitch!

Has this happened to anyone else? I have been on MP since October 2019. One main problem with MP was that I did not like using my own funds for shipping labels since payments from sales took a few days to a week or more to arrive in my checking accou...

Resolved! buy a Return label to usa

i have a return request with buyer from canada ,and i have to buy a return label however we don't know how to do it since the return adress is in the usa and buyer in canada !!