Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

REFUND SHIPPING

HI, I PURCHASED A PAIR OF GLOVES. THEY WERE TO SMALL. SELLER SAID SEND THEM BACK . I DID. THEY SAID THEY WOULD SENT MY BIGGER PAIR AND AGREED TO REFUND MY RETURN SHIPPING FEES. THEY TRIED TO SEND ME MY 11.00 AND CHANGE BUT IT JUST SHOWS ITS SENT. I C...

eBay Return Policy for preowned or used items

How many sellers believe the return policy should be revised for selling preowned or used items ? Personally I would like it removed from the preowned or used category. But I am sure that is wishful thinking. It should be in place for lost or damaged...

Resolved! Not taking in account for holidays in shipping requirements

I sold an item the Saturday before President's day when the post office was closed. I got a glitch for not mailing it in 1 business day. That effects my seller performance. BTW- Can anyone tell me what this is?No name on the bottom

Package stuck in Tel Aviv since March 3 ( 3 weeks) and Buyer is antsy.

Any help in how to remedy this situation would be most helpful.As stated in the subject, my package was shipped using eBay International Standard Delivery and processed through Ehrlanger, Ky smoothly arriving in Tel Aviv, Israel where it has not move...

FedEx shipping down?

Anyone else having problems with trying to print FedEx labels through ebay or paypal? It seems it is down atm

Ebay seller contacting card issuer

Hey ebay decided the case to my favor, and refunded me, since the seller failed to facilite the return shipping cost, for the phone which was icloud logged in and with buggy flickering screen. Now the seller says that he will contact his card issuer....

Ebay return closed because paypal dispute, but there is no paypal dispute

I ordered an item that turned out to be a scam. The seller (obviously) refused to return my money, so I filed a case with ebay. Ebay resolved the case in my favor, and said my money would be refunded when the item was returned. So I printed out the r...

Short sighted rule

When we add the following to a listing:Due to the coronavirus pandemic we are changing our return policy from “Returns Accepted” to “No Returns”. We hope you understand why such a change is necessary. eBay prohibits it with this response:We do not al...

International shipping item held up and ebay not giving extra time to resolve

I sold an item with a value of about $200 to a buyer in Greece back in February. (I am in the US) I used this new eBay International Shipping when prompted. So the item got stuck in Germany for a couple weeks, the buyer believes because of the pandem...

Covering Return Shipping Question

Hello all, I sold an item earlier this month with buyer paying shipping and option of 30-day returns, buyer paying shipping. Earlier this week the buyer filed a return for missing parts or pieces claiming the item was missing parts and would like me ...

Resolved! Seller protection is a joke

I am a top rated seller with over 1100 positive feedback. I always always try to do the right thing and always work with my buyers when issues arise. Recently I sold a new in box sealed gaming tablet for $300. It went to Canada using the Global shipp...

New "Buyer Selected" glitch on shipping label tool

When I expect the packed weight of an item to be less than 16 oz, I usually list it with "Standard Shipping" as the only option, and expect to ship it with USPS First Class. In the past, these listings have always defaulted to First Class in the ship...

Shipping Tool Auto-Selects Priority Mail For Items With Standard Shipping

I sold a small item overnight that was set to ship as a First Class Package, but when I went to print the label this morning, the shipping tool had Priority Mail selected, with the "Buyer Selected" tag next to it. I thought it was a fluke, so I check...

how does eBay determine delivery

Hi, eBay needs proof of delivery in both ordinary transactions and resolving disputations. However, when we looked up at tracking info, we can only see the zip code of where the package is delivered and an initial of the signature. As I've experience...

Asian sellers have item location in California, but are actually in China, Thailand or etc.

I've been looking for incubators on Ebay and I've noticed that a lot of listings says the item location is in California, but the actual location of the seller is in Asia. A couple of them that I've contacted responded and it showed that their locati...