Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Return tracking wont let me update the tracking number.

I get the "The tracking number you have provided already exists in our system. Please use a valid tracking number for this return." error. Anyone know why?

shipping truck tires

I am having a problem getting a shipper to ship 500 pounds of semi truck tires to back east I have sold my tires 5 times on ebay only to have all the buyers back out because of the shipping.These tires are banded two at a time to ship simple. any ifo...

USPS Awaiting item?

March 9, 2017 , 10:34 pmShipping Label Created, USPS Awaiting Item HOUSTON, TX 77086 March 9, 2017Pre-Shipment Info Sent to USPS, USPS Awaiting Item Hello, I recently ordered an item on March 6th and I have been waiting patiently for my item. My sell...

Buyer never retuned the item and ebay refunded the money

I sold a pair of luxury shoes $350. The buyer sent me a mail saying that they didn't fit. I replied that I do not accept returns as my policy says. Then, he opened a case saying the item was broken or damage, which was a lie because they were brand n...

Returns and Negative Feedback

I recently had a buyer purchase refills for their plug-in fragrance warmer. They received them and then requested a refund because they did not fit their plug-in device.In my listings I do not accept returns, but do so if they meet Ebay's return guar...

Missing product

I bought a watch. I opened the box. Everything normal this moment. But when I opened the box I was shocked. Because there was only a watch box. First I contacted with seller. He said that "I was put everything in box." I bought with 555 US dollar onl...

Is anyone eles seeing a higher then normal number of items damaged in shipment???

Since the middle of November 2019 until now we've seen a higher then normal number of items damaged in shipment. Other then one item ALL the others reported as damaged were similar to HUNDREDS of like items sent previously going back to the beginning...

Columbia

I sold an item in a paid for it but AA put down the wrong postage thing I didn't put global else was be global now the Post Office want to charge me 280 hours to ship a $100 item it will give you the option to go back and change it because R to been ...

RETURN POLICY # OF DAYS

How come I see many folks have 14 day return policies in categories like Mens Clothing>Sweatshirts/Hoodies and my options only allow for 30 or 60 days? The policy states only the categories below offer 14 day return policies, but it seems like a lot ...

I have a shipping question

If you have a heavy over sized item it has to be shipped priority but, you would like to offer ground shipping to people across the country. What is to stop people closer to you from choosing ground, because usps will not ship ground that close, only...

Buyer Requested a Return

I sold an item a few weeks ago and the buyer filed a claim saying item was not as described and it has a "foul odor". It definitely did not have a foul odor when I packaged it, but that's a different story. The buyer messaged me requesting a partial ...

Resolved! How do you input 1/4 inch in the thickness Ebay Shipping Calculator

Calculating shipping on an item just like this https://www.ebay.com/itm/-/123901351714?nordt=true&orig_cvip=true and using the Ebay Shipping Calculator. How do you input 1/4 inch in the thickness. Tried every way I know.

Buyer claiming item never received...but buyer is not at the location item was sent to

Up front: I cannot find the receipt from shipping this item on Dec 5th. It was done from a USPS Kiosk so I know I am out of luck there. I've contacted both the local USPS where I sent it from and the post office at the receiving end, and both have sa...

Customer requests partial refund due to damaged packaging.

Can you do a partial refund to a customer on Ebay. the packaging was badly damaged on item but they still want to keep the item.

Is UPS a safe way to ship with Signature Confirmation?

Just had a pretty big sale and the buyer is requesting UPS instead of USPS because he said USPS isn't very reliable in his area. I almost exclusively use USPS, but want to use UPS since the buyer requested it. Just wondering is there any loopholes or...