Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Contacting Ebay by phone & nobody is home?

I just had a buyer contact me, and tell me that they did not get the correct item, which they wanted to return for the correct item. Since we are hyper-sensitive to makeing certain that we ship the correct item, I smelled a scam. So, since this has n...

Buyer not shipping back a return on time.

Well, when a buyer doesn't ship a return back on time a call eBay and ask them to close it. What do i do now ?

Will I win if I ask ebay to step in?

A buyer gave me a shipping address that was missing a unit number (postage software warned me). I also checked on google and the address looks like a 4 unit building. So I messaged the buyer about this and asked for the unit number and complete addre...

Small Vent..Why do I have to list a weight if its a Flat Rate Envelope?

Just listed an auction. The Only Option I chose was USPS Flat Rate Envelope. ebay Demanded I provide the weight! Hey ebay its a FLAT RATE ENVELOPE! WEIGHT DONT MATTER!!!! Customer pays same price no matter the weight or zip code. Just needed to vent ...

International shipping suspended through GSP?

Earlier on my seller hub i saw a notice that said international shipping is no longer avail;able due to COVIS-19. I don't see it anymore. If ebay does suspend international shipping through GSP will they un-check everybody's GSP box or will we have t...

set up exclude buyer location list

i have set up Puerto Rico as exclude location for shipping. but still i receive orders from buyers in Puerto Rico. why is that. please help me

EBAY AUTOMATICALLY APPROVED MY BUYER'S RETURN EVEN THOUGH I HAD IT SET FOR BUYER PAYS FOR RETURNS.

Hi, I need some help: My listing here: https://www.ebay.com/itm/324100407652 has the return set for - "buyer pays for return" I know of course that most buyers will lie and say that there was something wrong with the item - and that in that case it w...

eBay International Standard Delivery

Just shipped my first package to France using the new eBay International Standard Delivery. Has some problems.1. Label printed "portrait" and no option that I could see to make it print "landscape". So, it prints smaller and goes outside of the peel ...

global ship damage how to handle

shipped vase well packed via global ship. returns page says come back april 5 if you think arrived at global shippingundamaged (I do).WENT BACK TO PAGE, NO LINK TO HANDLE, NO PHONE HELP, IT GOT THERE IN ONE PIECE FOR SURE.How do I fix this, this is a...

Resolved! USPS Package Pickup

I have scheduled my first USPS package pickup for tomorrow. So far, I only have 1 package to pick up. My question is, do I need to do a separate request for each package to be picked up? Thank You

XTRA Shipping fees on Monthly Invoice????????

Charged 31 dollars in fees on my monthly invoice for just 2 items shipped internationally, & no explanation on the invoice other than its a fee. **NOTE I looked at the last 7 months worth of invoices, & March (newest invoice) is the only one with thi...

Both free and paid shipping on the same listing?

Is there a way to offer free economy shipping (Media Mail) and paid expedited shipping on the same listing?

USPS Tracking Issue

I sold a book on April 1st, purchased a shipping label and sent it out promptly the next day. Tracking still hasn't been updated since then and it only says "Tracking number provided." Is this a glitch, or should I assume it got lost?

Resolved! Buyer claims package wasn't delivered, tracking information says otherwise.

I have a filed a missing package claim with USPS on behalf of the buyer and shared the tracking information with the buyer. The delivery information says it was "DELIVERED FRONT DOOR/PORCH" despite the buyer's apartment building having a community ma...

Coronavirus Pandemic Making US Sellers Even More Vulnerable to Buyer Abuse

I've always known that eBay sellers are at an extreme disadvantage compared to buyers using eBay. However, my recent experience processing an INAD return (for a partially damaged item) for a UK buyer (whose intent from the start, I was weeks ago conv...