Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! How to cancel transaction as a seller

As a seller, how do I cancel a transaction for "Problem With Buyers Address" that has been paid but not yet shipped? Any help is appreciated.

Resolved! Is this just glitching right now? How is this category ineligible for Media Mail?

Alright, this is annoying. I don't know if it's just a glitch or if something has changed. But I KNOW my item qualifies for Media Mail and Ebay isn't letting me print MM postage. So now I have to go to the post office and stand in line to print what ...

Resolved! Seller marked an item shipped but item is not here

This is very confusing. I bought an item from a seller and had to cancel it right after because I found something else with better deal. I remember I asked to cancel it within an hour. But then the seller marked the item as shipped after I asked to c...

signature confirmation

Has anyone heard from a postal carrier or employee that carriers are no longer collecting signatures on packages with Signature Confirmation? Lately I've been using it a lot on expensive orders because of people reporting they did not get a package t...

Resolved! Shipping policy

I created a shipping and handling policy However when I preview the item the policy is not there. How do I get the shipping and handling policy to populate the listing? Do I need to create 2 policies, one for shipping and one for handling. thank you ...

Freight service / shipping Option

OK, I was away for a few months and now I have NO OPTIONS for shipping services! Plus eBay added free shipping to everything! So does eBay really think I can ship a $5000 reel of cable weighing 2,000lbs for FREE? anywhere in the world? AND they appar...

Did I miss the ebay announcement?

Where they're now giving buyers 30 days to ship back a return?

USPS pickup

Are USPS pickups working for you? My local post office never answers their phones during normal times. AND they never respond to online USPS pickup requests during normal times. Does anyone have this problem also? I can't depend on USPS pickups anyti...

Unable to Issue Buyer a Refund

For several hours now, I've been trying unsuccessfully to issue a full refund to a buyer, to no avail. Each time, when the refund is being completed, this message pops up:There was a problem issuing this refund.To refund your buyer, please try again ...

question about shipping Fedex Ground

Can I purchase the label on Ebay and get the discounted rate? I see Ebay advertises a savings if I buy Fedex label off their site. Also, if I'm shipping via Fedex Ground, it would cost $45 with no discount and $21 with the discount, does it make sens...

Local Post Offices refusing to handle parcels

Will post offices accept eBay parcels? Post Office staff in my local branch stating they don't have to handle it because uneccessary. Any advice?

Listing and my purchase of surgical mask disappeared

I purchased a 100 box of surgical masks and today I was checking for the tracking on my item , and not only has the listing been blocked or taken down , what’s going on with the purchase I made . I haven’t gotten a refund , so be careful with buy sur...

Initiated a return, shipping label won't print?

I initated a return a few days ago and the seller accepted. eBay sent me a message saying the seller has provided a return label but when I click the "Print Shipping Label" button in the message nothing happens other than it takes me to the "Return D...

Resolved! EMS package stuck in "Pre-Shipment" status. What's taking so long in the USPS?

Anyone getting delays recently with the USPS when it comes to receive something overseas this month?My EMS package left the originating country on June 20. And the last update it says in the USPS site is the "Pre-Shipment" status. It's coming from As...

The seller said he did not accepted a return but...

I had a parcel that has been delivered by Hermes it was suppose to be a scooter body panel, but the packet that I received is 15 unused ale glass bottles! Hermes has reused the second address label from inside of packet I don't know why but it is lab...