Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Historical Shipping Times

The chat is closed so I can't post a follow up question brian@ebay - but I've always wondered something about historical shipping times. If a seller's historical shipping time is next day- but they temporarily extend their handling to another time fr...

I did not get money back

Dear, i bought a some artikal and he did not come. When I asked for a refund money, the refund did not materialize.Please check by order code: Tracking number: LW505068140CN and solve the case ( contact the seller and return my money ). Order status:...

Item damaged in shipping - how to process replacement

I have a buyer that received an item 15 days ago but just contacted me day before that a piece was broken. Meanwhile they opened a return case. In communicating with the buyer I asked if they wanted to return all the items, receive a refund for the b...

Can I cancel a return and then redo the return?

I submitted a return and accidentally chose that I do not like the item when in fact, the item looked NOTHING like the picture. Now I cannot do a claim because of this mistake. Can I cancel the return and then redo the return with the right reason?

Signature Confirmation automatically checked off for items $750+

Is there an option to have the Signature Confirmation automatically checked off for items $750+?

What happened to USPS Parcel Select??

eBay doesn't seem to recognize it any more. Items for which I had Parcel Select shipping have now turned into other things; I had a buyer pay postage for a pair of hiking boots which were going by "Flat Rate Envelope??" I don't think so! Lost money o...

Seller changes shipper after sale to increase profit

I saw a used printer I wanted that only offered expedited usps at $51, I asked the seller if they could add budget shipping. First they ignored the question [sent 2 questions], then [in hindsight], it appears they played dumb about what I was asking ...

Resolved! Seller keeping both item and refusing refund

Hello, I was issued a return label, but ended up mailing it late. So, it is no longer under a guarantee. However, the seller did not refuse the package and is refusing refund. Basically, the seller is keeping BOTH $100 worth item and the original $10...

Can't ship international mail starting April 7th.

Went to ship an item to Switzerland today and eBay won't let me ship it. Checked on the US Postal site and it shows the below list. Switzerland isn't on the list, maybe eBay has to sort this out?Temporary Service SuspensionsDue to widespread transpor...

eBay Online Postage - Royal Mail Tracking Number

Hi,Can anyone help, why is it when you use eBay Online Postage and use Royal Mail 1st or 2nd class postage it provides a tracking for example (05041D675CA) but this never seems to work? From my understanding this is only scanned at the time of delive...

Didnt receive entire product

I bought at automatic watch winder from a Ebay seller. I got the package but didnt open for awhile. When I did, I found there was no power supply to make the motors run, no key to lock it (specified) and some crummy unpainted stick inside that should...

Why is eBay adamant about preferential treatment for FREE shipping?

O.K., so I looked at my Active listings in Seller Hub and selected 85 items that I thought I can edit with price reduction. That went well, but as I was about to click on the O.K., button, I saw that eBay banner at the top of the page, telling me tha...

First time UPS gives money BACK on a package!

This wasn't an Ebay sale but is still unusual. Shipped a 6 pound package measuring 64x24x2 inches thick for $42.11 with my discount and which includes a $15 additional handling fee and $3.11 fuel surcharge. Now I see UPS issued an adjustment for: Aud...

I see ebay now says the seller has 5 days to refund and that is NOT fair. I pay instantly. :-(

When the buyer sends something back to the seller who accepts returns. Why does ebay give them 5 days to refund. I pay instantly and that is how the money should be returned....5 DAYS>>WOW. I also sell on ebay and if I have a return coming back to me...

eBay excludes several shipping locations, but we still able to ship there...

I noticed that eBay added a bunch of countries to the exclusion list without any notice and any control on our end (I believe due to COVID).We ship via DHL and they still ship to many of the "excluded" locations.I have a client in Morocco who is unab...