Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How to get a USPS tracking # once Fed Ex hands it over to USPS

I purchased an item on Dec. 6, on Dec 10 Federal Express handed it over to USPS. When I input the FEDX tracking #, it does not provide a USPS tracking #. Package was handed over to USPS on Dec. 10 and I find it odd that it hasn't been delivered yet. ...

Leave feedback on a "guest" purchase

Didn't see a feedback category so I am posting here. I bought 2 pair of shoes from a member. Rather than sign-in I bought them as a "guest". I would like to leave feedback for this seller but can't find a way to do it as there seems to be no way to d...

printer messed up all 5 allowable shipping lables

First label printed with streaks right through the bar code. So I refilled the cartridge. Tested the printer, printed a test page, it worked fine. I reprinted the second shipping label. It messed up the 2 nd label. So I cleaned the cart. reprinted an...

Refunding the originally shipping cost when item is defective?

I ordered an item marked as NEW without tags. When I received the item, it was dirty with ring-around-the-collar. I am returning the item. But I think it is appropriate to refund the $8 in shipping that I paid to receive this dirty shirt. Am I entitl...

Resolved! Postage negative feedback received

Hi- Can anyone help me help me please. In a nutshell I sold an item on 2nd January, received payment for it on 3rd Jan and i posted Royal Mail on 4th Jan. (I have copy of the postage receipt as my evidence). I received positive feedback from the buye...

Resolved! Buyer not picking up package or responding to messages

Hello everyone, I have been on ebay for a long time but don't really do very much selling or buying so this is fairly new to me. I sold an item and was paid immediately. I shipped the item on 6/27 and received a tracking number. I did not require a s...

Resolved! FEDEX label printing SWITCHES to USPS upon printing

I have items listed with FEDEX alone offered for shipping. Since november +\- I have set up shipping labels which have all the indications of printing out a FEDEX label and, upon printing magically transfer to USPS.The first time this happened I didn...

Returning one small 5oz parcel to China with tracking is over $120 - eBay needs to include warnings!

I bought an item from a seller who said they were based in the USA. When I requested a refund, I was given an address in CHINA to send return to before I could receive the refund!!! I find out that shipping a small 5oz parcel to China with tracking i...

international shipping

what happened to ebay international shipping? just got dinged for $20 for selling an item and shipping to the bahamas... we used to be able to ship to the ebay distribution center and the buyer pays the shipping from there. not a big deal but i'm not...

Wuhan coronavirus outbreak caused the mail addressed to P.R.China delivery difficulties.

Latvia Post announced that starting with February,4 2020 they stop forwarding the outgoing mail addressed to People's Republic of China. This is because most of the airways operators have closed their flights to there.My question is about other count...

Shipping Issue

Ok so, the official Australian Post Office company has a site where an item is sent to a US address and it will ship it to any address in Australia. Its called ShopMate. The person who sold me an item hasn't given a tracking number but has 'sent the ...

seller sent package to wrong address

i have bought a very expensive commuter part off eBay and the tracker said the item was delivered but never showed up. i have contacted USPS and they said that the item was indeed labeled and delivered to an address that i did not put in when i order...

Refunds

So I recently sold a phone case to someone and the case for the iPhone 11 Pro and they want a refund because they have the iPhone 11 Pro Max. They said, "This case is for iPhone 11 not the Pro Max in the description it says iPhone 11 Pro. This doesn’...

Nwt item returned for refund without tag

Since the tag was removed I can't resell as NWT. What percentage would you refund? Haven't ever had this happen in 10 years.

Is one allowed to show a buyer a shipping label as proof?

Hello, a buyer recently purchased an item of mine. Unfortunately, they entered the wrong shipping address when purchasing the item. No Problem though because they messaged me before buying the label and sending it on its way. I messaged him/her/other...