Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Generating a scan form to print problem

So I have 2 other id's on ebay that I sell on each. I am going to be going to a different town for the summer and taking my items with me and they want me to use a scan form, I do not need to where I am now. Unless the virus gets me first. Today on 1...

Buyer requesting a refund

The buyer requested a refund, only a week after making the purchase and the product had not yet arrivedEBay has already deducted the money from my Paypal account and returned it to the buyerHe will get the product for free now. I want to protest this...

Items with no shipping to Puerto Rico are being purchased by buyers in PR, large box via FedEx

Today a small item (USPS 1st class shipping) with free shipping sold to a PR address, which is fine. Yesterday a large bulky item that I ship with FedEx (free shipping in my listing) sold to PR, which would be about $20 extra to ship to PR with FedEx...

Resolved! First Class Package Limits

I have a bubble mailer (with contents) that would be considered a pacakge. The dimensions are 14.5 x 9.5 x 1 and weighs 14 oz. Ebay shipping calculator is giving me First Class Mail as an option, but I thought these dimensions were too large for firs...

Need to Void Ebay International Label

Hello...I sold an item to someone in Canada, and somehow, accidently printed out a label for Ebay International Delivery/EWR. I don't know what I did wrong, but I printed a new label sending the package directly to the customer. I went to VOID the la...

Historical Shipping Times

The chat is closed so I can't post a follow up question brian@ebay - but I've always wondered something about historical shipping times. If a seller's historical shipping time is next day- but they temporarily extend their handling to another time fr...

I did not get money back

Dear, i bought a some artikal and he did not come. When I asked for a refund money, the refund did not materialize.Please check by order code: Tracking number: LW505068140CN and solve the case ( contact the seller and return my money ). Order status:...

Item damaged in shipping - how to process replacement

I have a buyer that received an item 15 days ago but just contacted me day before that a piece was broken. Meanwhile they opened a return case. In communicating with the buyer I asked if they wanted to return all the items, receive a refund for the b...

Can I cancel a return and then redo the return?

I submitted a return and accidentally chose that I do not like the item when in fact, the item looked NOTHING like the picture. Now I cannot do a claim because of this mistake. Can I cancel the return and then redo the return with the right reason?

Signature Confirmation automatically checked off for items $750+

Is there an option to have the Signature Confirmation automatically checked off for items $750+?

What happened to USPS Parcel Select??

eBay doesn't seem to recognize it any more. Items for which I had Parcel Select shipping have now turned into other things; I had a buyer pay postage for a pair of hiking boots which were going by "Flat Rate Envelope??" I don't think so! Lost money o...

Seller changes shipper after sale to increase profit

I saw a used printer I wanted that only offered expedited usps at $51, I asked the seller if they could add budget shipping. First they ignored the question [sent 2 questions], then [in hindsight], it appears they played dumb about what I was asking ...

Resolved! Seller keeping both item and refusing refund

Hello, I was issued a return label, but ended up mailing it late. So, it is no longer under a guarantee. However, the seller did not refuse the package and is refusing refund. Basically, the seller is keeping BOTH $100 worth item and the original $10...

Can't ship international mail starting April 7th.

Went to ship an item to Switzerland today and eBay won't let me ship it. Checked on the US Postal site and it shows the below list. Switzerland isn't on the list, maybe eBay has to sort this out?Temporary Service SuspensionsDue to widespread transpor...

eBay Online Postage - Royal Mail Tracking Number

Hi,Can anyone help, why is it when you use eBay Online Postage and use Royal Mail 1st or 2nd class postage it provides a tracking for example (05041D675CA) but this never seems to work? From my understanding this is only scanned at the time of delive...