Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How to get money for return shipping

Scenario: I am from Europe / EU and I am a BUYER. Seller from overseas (for example China or US) sent me an item which is broken/defect. Let us ignore the fact that most sellers would likely just refund me in full for a cheap item and let me keep it....

shipping and tracking numbers

Why does eBay send messages that an item has been shipped when in essence it only has the shipping label created. I paid for an item 4 days ago, seller just now got around to readying it for shipping by creating the label, but it has not been scanned...

Seller says why do I have to accept returns when I do not agree with the reason given?

Not happy for ebay to send returns labels when I have questioned the return as being unreasonable. I have gone through the resolution centre and expected ebay to sort this out for me. No comments at all. I just hope I do not have to refund and this w...

Resolved! Deutsche Post - Further Tracking Question

Hello friends, I shipped a backgammon board in December to Germany and I have never had a lost parcel in the Deutsche Post in 20 years, however, here is my first. The tracking number is CJ206775027US (this is insured, no issue). Because this is a har...

How long do you have to wait to close a unresponsive return request?

December 7th I got a return request from someone saying the item didn't work. I talked to them and after back and forth on the 8th they got the item working and that was it. They never responded since and I have called ebay a few times and each time ...

Not received yet, accidental openning return then close it, cannot contact ebay. How can I do?

I've order a dell laptop at 25/12/2019. And it showed "The estimated delivery date for this item was Jan 07, 2020."But now, I still not received it due to FedEx hold my package. New Dell Laptop was debut, then I want to return it for money. I contact...

Drop shipper return fraud

I am reaching out to the community here because I'm getting desperate. Beginning last October, a foreign drop-shipper on ebay began using my name and address for their return labels. (I do not sell on ebay...I have only bought.) I have called ebay 3 ...

Did you know that sellers forfeit 2 days to inspect return when...?

Hello, I lost a return case. The buyer said the item was nearly broken and it wasn't. She bought it bent as it was stated on the listing. The metal is thick and it was not nearly broken. So, I didn't accept the return and eBay sided with the buyer. O...

Double refunding

Is anybody could explain this?

USPS Parcel Select charges not calculated correctly

So, I just had an item where the buyer selected the USPS Parcel Select option to ship. He was charged 11.50 by eBay for the shipping & handling fee. When I went to PayPal and slected Parcel Select, it wanted to charge me almost $30 for the label! It ...

Resolved! postal rates

I am trying to sell my product to Canadians from Canada. I can send my items thru regular letter mail but all the options I get are small packet, expresspost etc. How can I change shpping cost to just regular mail?

Shipping

Hi! I am new to ebay and just sold my first item. When listing the item, I did not know the package details for shipping. I posted just a pair of flip flips so I charged $5.00 for shipping. I just sold my item and it is saying I have to print the shi...

How can I find out if a return was paid by me or the customer?

A customer recently contacted me stating that they paid to ship the return. However, I offer free returns. I'm aware they could simply just go to the post office and ship it back themselves, but is there a way for me to find out if eBay did in fact w...

PO Box address

Buyer states she was unable to complete purchase as she was told I do not accept PO Box addresses. Also says she has always used her PO Box and has never had a problem before. Is this something I can address on my end?

Buyer Returned Empty Box.

I sold a cell phone to a customer. They opened a return stating "defective" and then returned an empty envelope. eBay of course said I have to refund. I've been selling for 10 years and I can't believe people are still getting away with this in 2020....