Shipping
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer wants refund for my authentic item not their matching counterfit

Hello, thank you in advance for any helpful suggestions. I sell cosmetics and do not accept returns in my listings. I will on a case by case basis depending on condition of item, if it’s still sealed for example, otherwise cosmetics cannot be resold ...

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Resolved! False item not as described case

Good morning!I sold an item at the end of January, 4 days after receipt the buyer filed an Item as not described return; the item never got scanned during the return and was returned to me 3 days past the time that eBay told me they may close the cas...

False Not As Described. Ebay reps agree but say their hands are tied & i have to accept the return

this is a load of **bleep**, and the ebay reps i spoke to agreed with me. they said its blatantly not a Not As Described claim, but because its been opened as such, they cant override it or close it out. i just have to accept it and contact ebay agai...

Cancellation of Flights from china

If you are going to buy anything from china you may want to look at this article about the Corona virus turmoil spreads to airline cargo operations. 66% of all fights out of china have been halted do to the Corona virus. Click here to read the latest...

No return shipping label to print

I just started a return. When I hit PRINT, I just get a blank page on the PDF. (I have a tracking number. When I did a search on the " Track and manage your shipments" page for the number, it can't find any matches.) So how do I get the label to show...

Shipping Section Lists Item Location as Incorrect Location

I'm trying to dropship from China. When I put in China as the item location, the listing shows as "Portland, Oregon, China", which is obviously wrong. How can I fix this? Using the website, not the app.

User avatar by Adventurer
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6 days since purchase and no shipment tracking update

I live in the UK and ordered a item from the US. Estimated deliver date is between Wednesday the 12th of feb and Tuesday the 3rd of March. I placed the order on the 4th of February. On the 5th a tracking label was created and now it's the end of the ...

Question? more a bit of a rant

"My post and opinions are my own and not necessarily those of my employer"We sold an automotive engine control module to a customer (that turned out to be a module re-builder and seller) I have no problem with that we often sell them to companies tha...

Packages from china, health issues!

Hello everybody, I've recently bought an item from eBay and it appeared that the seller located in china. I've canceled my order after 7 minutes ... but today I received a letter from the buyer that the item is already shipped (what a super service)!...

Resolved! The seller does not want to return money for the marriage, because return from another country

I bought these jeans, paid through PayPal, they were delivered to the address in the USA. But I am in a different country, not a US citizen, I washed this purchase through an agent in my country. The product arrived factory-defective and in appearanc...

International Shipping Not charging my pay pal account

I did the new standard shipping for international buyers. I noticed it says purchase a label but it did not withdraw the shipping chage form my pay pal account. I called ebay about this and they had my repurchase it but then I checked again and their...

Customer Service Representative to Contact Me that can read, speak, Understand the English Language

I had Ebay to call me about how to handle a return before the date required that the buyer could ask Ebay to step in. I was told by a Ebay Customer Service Representative, I had to wait two days after the date that Ebay steps in before I could settle...

User avatar by Adventurer
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