Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

"International returns policy"

We've been trying to revise our listings to comply with eBay's multiple policy adjustments (continual process the last two years, pretty ridiculous). In reviewing the new returns policy FAQ, I came across the shown information BUT the ability to spec...

Messy return situation getting messier due to item being shipped to wrong address

I recently sold a ~$1300 camera to a buyer and shipped it over to him. He was not happy with the item for a reason upon which we disagreed, and we opened a dispute with ebay. Ebay ruled in buyer's favor: "We asked the buyer to return the item for a r...

FedEx Shipping Ground versus Home

When I ship an item to a buyer, the shipping system will "figure" out if it is a home or business address for FedEx delivery (FedEx Home & FedEx ground). Both are ground based shipments, each have a different service expectation and possibly cost. I ...

Global Shipping Program - Does the buyer actually see the total before clicking buy-it-now?

I cannot for the life of me find a consistent answer and ebay "customer service" (hahahaha) has given me different answers. I have a buyer who used buy-it-now but has not paid. I assume it is because of the GSP rip-off cost, but what I'm unsure about...

What is Ebay doing?

Had a buyer enter a claim that the item was not received when tracking was provided when it was sent and shows it was delivered. I also received a neutral feedback in which the buyer says the item was small and pricey.

Seller refused to cancel my purchase

Hi to everyone.I purchased 7 silver coins from one seller.My purchase was impulsive. My purchase was impulsive. Started by adding one coin to the basket.And since it was the last, the rest were sold out, I quickly put the remaining coins in the baske...

Advice on Return Situation

Hello everyone,I'm looking for some advice on an interesting situation I've encountered with a buyer requesting a return. The buyer initiated a return with reason of "changed my mind" and comment of "ended up not liking them". The return was automati...

Resolved! Shipping deducted from Paypal and bank account at the same time.

I just recently started selling again. After getting an overdraft notice on my bank account, I noticed that the shipping charges are being deducted from both my Paypal account and my checking account at the same time. I am being charged twice for shi...

eBay shipping , FedEx labels not printing correctly

I use 8 1/2 by 11 two part labels in a laser printer for all my shipping labels. But since eBay has changed their shipping page FedEx previews as if it will print properly but then when I go to print it comes out in portrait. I've tried it on several...

Why can't all our Monday Holidays be switched to Friday?????????

It happens at least 5 times a year that we have Banks and Post Offices closed on Mondays ... it would nice to switch these Holidays to Friday ... in my opinion it would be better for weekend sales anyway if people were home Fir-Sat & Sun ...1/20/20 M...

Uploading a tracking number for a return.

I initiated a return. I printed out the return label via ebay and sent the package back. I thought it would automatically upload the tracking number to the return, but it didn't. I have to do it manually but i no longer have the label or the package....

Resolved! Help with Shipping Policies

I need suggestions to the problems with my shipping policies. I just created new "Shipping Policies" for this year 2020, which I thought would fix the issue of the policies not showing up correctly on my "Listings" and "Customer's Invoices". The "Shi...

how to send refund

Case ID :5218787627 Return ID :5136383694 Buyer ID :uaintreaddyent_2012 Request reason :Request for return how can we send refund now

refund

the buyer did not receive the order on time. The fault of the postal service, I filed an application to search for items. what to do , the buyer asks for a refund, but what if, after the return, the buyer receives the parcel. and I will remain withou...

REFUND SCAM

Here's a purchase history of 'chrome hearts 3 drop earring' from a French seller. 1. DEC/24th/2019 - Got the earring. However, it was fake(not mentioned in the first place) and gave me an allergy response by touching. - Requested return of the earrin...