Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Global Shipping Program restricted item nonsense

Well, once again I've had a small vintage item determined by some dolt at the Erlanger global shipping facility to be a restricted item. This item in question is a small vintage radio, and is by no means hazardous in any way. It's made of plastic and...

Buyer Refund

Perhaps someone could offer a suggestion. Buyer returned a clock claiming it did not work. I suggested he make sure it was on a level surface, but still said it did not work so I accepted his return. It arrived very poorly packaged and broken. I issu...

Putting wasted USPS packaging back in circulation

When making my dropoff at the PO this morning, I also took along the pile below for them to (re)use: Unused USPS packaging used as paddingLeft to right, there are 14 Priority Mail Flat Rate padded envelopes, three Express Mail padded envelopes, and t...

How to contact ebay with seller item for 4 months

Hi guys,i bought 1 item since Oct 2019. This guy give me a tracking number, but item never arrived after 1 month (seller from Asian) and he said will sending another one for me later. After that am forgot about this order. I've contact him 4-5 times ...

How Do I See What USPS Scanned My Package Weight As!

Buyer is stating they only got one item.Checked the label I printed and it is weighed at the weight for four items.How do I see what the usps weighed my item in at?Thanks! This will help me determine whether it is a false claim or not

Resolved! Advice Needed On Cheapest and Safest Way to Ship Envelope to Taiwan

Auction item is a small envelope. Offering free domestic priority shipping from DC in a rigid envelope. Out of abundance of caution (and because I don’t know what the item will sell for), I’m offering international shipping only in a small flat rate ...

Ebay reversed a closed return!!!!!!!!!!!!

Buyer opened return in early FEB. Buyer never sent the item back by the 2-11-20 as per the case. I closed the case on the 2-12-20. On 2-17-20 I received back a box with my business name on it and a return service label. The box was stuffed with paper...

Shipping Charges incorrect in Ebay for Shopify Products

Hello. I have a Shopify website and I just added the Ebay app. I noticed that on my smallest products that normally mail USPS for $3-$4 are priced at $7.50 in Ebay. These are mailed in an envelope in lieu of a box but I don’t see where I can select t...

Expected delivery/handling times changed

I buy from this seller often and always wait patiently as they have a 10 day handling time. I am aware of this when purchasing. I purchased 2 auctions, 2/3 (paid 2/3) and 2/4 (paid 2/5). Both had the same estimated delivery when I bid, I am almost po...

Resolved! Wrong return address

So a very contentious dispute was ruled in my favor. When I printed the return label, I noticed the address on it was going to a different state from where the item came from. I contact the seller and the seller responds that the address is over 4 ye...

Returns approved by Ebay even if listing states otherwise

I've never had returns until this past year with this "new" policy. My listings clearly state, " Free returns are for items that are NOT described correctly in the listing. CHECK THE MEASUREMENTS!!" I also have it stated that the buyer is responsible...

Shipping Service Cannot Be Revised If Item Has Bid or Active Best Offer...ish?

While attempting to add an additional international shipping service to my listing I got the following message: "International shipping - ShippingService cannot be revised if the item has bid or active Best Offers or is ending in 12 hours." The forme...

Sales tax collection and refunding it when an item is returned

Since eBay collects and remits the sales tax on buyers purchases...just how do they refund that sales tax when a buyer returns an item. eBay collects that tax off the sale right away and does whatever they do with it; hopefully, they send it to the s...

seller refunded me as a seller instead of refunding me as a buyer ..what do I need to do to fix this

Hi I bought an item sold as "new" but was defective (smh) Seller gave a lot of excuses along the way... I opened a return ... sent several messages (still getting more excuses from seller. Agreed on a $17 refund... BUTthis "TRICKY' seller refunded me...

Buyers error - why should I refund postage as well as cost of goods?

I recently had a buyer return a £10 item.Ebay automatically agreed to the return.The buyer was very good and admitted their error in buying in the first place.What really peed me off though was having to refund their postage and thereby losing £3.50 ...