Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Anyone who has a Return Switcharoo, Return fraud, needs to file IC3 report

ALL SELLERS NEED TO DO THIS. THIS WILL KEEP TRACK OF ALL BUYERS DOING THE RETURN FRAUD. THIS IS DIRECTLY TO FBI INTERNET CRIMES. POLICE STATIONS USE THIS TO REPORT IT AND ALL SELLERS NEED TO AS WELL. IF IT HAPPENS TO YOU, IIM SURE IT HAPPENS TO MANY....

eBay international standard delivery

I have been using eBay's Global Shipping Service for years now. I know that they fill out the customs forms etc. If I use eBay international standard delivery, do I need to fill out these forms now? Just wondering...

Resolved! Question on shipping for Irish folk

Hi guys, I recently won an auction, seller dispatched items and now he informed me that the package was returned to him (from his post, not mine) with a reason that they don't ship to Croatia due to Covid situation. He offered me a refund, but I want...

How to get a sales tax refund after canceled purchase?

How do you get what you payed in sales tax for a purchase refunded after the transaction is cancelled? The seller already refunded the original purchase but was told ebay would refund the sales tax.

Resolved! chargeback in in paypal dispute as buyer

i bought a lighter. the seller took over a week to ship it (it was not shipped until the end of the promised delivery window).i messed up and started the the dispute through payapl. i know, dumb; please don't tell me so.i have no lighter to return. o...

how to make best of messed up return/refund as buyer

i bought an item. the seller took a long time to give it to usps. i sent the seller a message about it. they responded sorry, created a shipping label, but did not take the item to usps until a few days later. the end of delivery window arrived. i bo...

Delayed Shipping - HELP

I recently listed my Xbox One S and sold it through Ebay. The item was purchased the night of April 2nd and I packed it, payed for priority mail shipping via USPS, and sent it on it's way the morning of April 3rd (less than 12 hours after purchase). ...

Buyer says I tampered with the product and then put the seal back on

What to do Well I know what I have to do, but how do you just take being accused of tampering with a product? I want to shake her and tell her I couldn't care less about her hair Honey. I even have a pic that shows it was sealed. She bought 2 and ope...

Will I win this case?

I purchased a video game that had pictures of the case, manual and disc. The seller sent me only the disc and it arrived 2 days ago inside a first class letter mail envelope. The seller responded saying they made it clear in the listing that it was o...

Chose FedEx Home Delivery and You're on Your Own if the Package Disappears!

Shipped a package via FedEx Home Delivery, the cheapest rate on Fri, Mar 6. When nothing showed up in tracking, the drop off location, a local PostNet franchise didn't answer the phone until the following Wednesday. By then my buyer is flipping out s...

My listings keep changing from calculated shipping to free

I have had this happen on two listings. One I caught before it sold, and I check all my other listings to confirm they were correct and they were. One of the ones I confirmed was correct just sold and it had free shipping, which I did not offer. I am...

Anyone else having a problem printing labels today?

As usual, I awoke to some sales. Started to print the first label and the window is frozen...."loading preview" is where it is stuck. Any help would be appreciated. Thank you in advance.

Swapped Shipping Labels

I accidentally swapped shipping labels for 2 buyers for the first time. The one buyer contacted me and the other package is out for delivery, I messaged them to let them know. What is the proper way to fix this and make it easiest for the buyers? Hav...

My sold item got a Return to Sender. Buyer still wants the item

I recently sold an item to a buyer and shipped it out. It got held at the post office, at his request, and he said he was going to pick it up. He never did and I can see why with this whole virus thing. It got a return to sender and I just received i...

Sellers have NO say when it comes to RETURNS :(

So, I have been a seller on eBay for 13 years. I have not had many returns throughout that time. I always do my best to inspect and check for full functionality of all of my items. I recently sold an electronic item that literally the day before I sh...