Shipping

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Refunds

So I recently sold a phone case to someone and the case for the iPhone 11 Pro and they want a refund because they have the iPhone 11 Pro Max. They said, "This case is for iPhone 11 not the Pro Max in the description it says iPhone 11 Pro. This doesn’...

Nwt item returned for refund without tag

Since the tag was removed I can't resell as NWT. What percentage would you refund? Haven't ever had this happen in 10 years.

Is one allowed to show a buyer a shipping label as proof?

Hello, a buyer recently purchased an item of mine. Unfortunately, they entered the wrong shipping address when purchasing the item. No Problem though because they messaged me before buying the label and sending it on its way. I messaged him/her/other...

False cases/claims item was not in box

So today, after two weeks of waiting on a buyer to finally receive my item so the funds could be released, and so the false case he had previously opened for not receiving the item, could be closed; Instead, I receive an email saying the buyer wanted...

Fast n' Free

I'm thinking about Fast n' Free shipping, but don't want it to go on all my listings. I can select which ones, right?Also, what is the policy for this option when it comes to Alaska and Hawaii, which can make for some deadly shipping charges? Our own...

Open case holding up PayPal transactions

So i bought some motorcycle decals from this Guy, but I havent recived them. So i opened a case, we agreed on that i wait a noter week.. He now asks me if i could close the case while i wait because it houlds up his PayPal transactions.. Is that poss...

How To Separate Shipping When One Payment Made Combining Them?

I had a buyer purchase two auctions and pay for them together. Individually, they would weigh 12 oz and I'd ship first class. Because Ebay is lumping them together, the label info now shows 1 lb 8 oz and priority mail shipping, as if it was one packa...

Problem with Pre-order

In late July I purchased a pre-order of a Marvel Legends She-Hulk figure. I understood that the figure hadn’t been released but should come out in late October or November. There was another production delay, so the wave of figures that included She-...

Returns to China

Hi, I recently bought a cheap 70s style dress for a party from a company that said based in Ireland but it turned out it was in China. The dress is awful, cheap and massive so I would like to return it. Seller confirmed return immediately but it look...

Resolved! Shipped Out Already.... Now Customer Tells Me It Was The Wrong Address?

I shipped out a order this morning via Canada Post Expedited (with tracking) Then 2 hours later customer emails me expressing that the ship to address was wrong and he that doesn't know why. He has also sent his other address he would like for it to ...

Resolved! My feedback is not visible.

I bought and paid for the item, but the seller did not ship. I gave him feedback on our transaction. Today I saw that my feedback is not visible. It does not affect its rating. Why could this be?

como puedo abrir una apelacion de un caso que ebay ha cerrado

Intento y no me es posible iniciar apelación contra el caso que abay cerro, tengo las pruebas de que el articulo nunca llego a mi COMO PUEDO HACER???

Does this sound like a scam?

AN item was purchased from my husband in November. It was shipped immediately, well packaged and sent with tracking number. It was received by the buyer and we heard nothing more. Three weeks later a hold hit his PayPal saying that "box was damaged" ...

What do I do? Buyer got product but not bonus product.

So I sold a Line 6 pedal board on ebay and it also came with a backpack. I shipped both in separate boxes and the buyer got the pedal board but not the back back. I shipped it from Washington to Miami Florida and the backpack made it's way all the wa...

Buyer miss used the Return Policy!

This buyer Returned my snow globe because the USPS cruched the box/item in transit to her house. She asked ebay for a return label, but didn't tell ebay what happen. After ebay received notication that I recieved the package ebay gave her money back....