Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Wrong Shipping Name

Hello everyone,I have ordered something a day ago and put a wrong shipping name, an alias to be more exact. I'm afraid I wont be able to pick it up at the post office if my ID name isn't on the package. I have already messaged the seller and I've onl...

Your case is on hold

Hello, I got this message from ebay because Im in the process of trying to return a monitor because it has A stuck/dead pixel and it came with no display port which he said everything would be included and fully functional. eBay Customer Support has ...

Does One Day Shipping Apply To Saturday?

I sold an item yesterday at 7:57pm PST on Friday, with one day shipping. Am I required to ship this today (Saturday) or no later than Monday?

Ebay won't let me refund and now they want me to pay shipping for a missing item.

Buyer said their item was missing from the package when they opened it and now they want a refund. When I tried to refund Ebay said that my transaction couldn't go through and I needed to go to Paypal to issue the refund. But when I went to Paypal. I...

International Shipping

I ordered something from someone based in New Zealand. As soon as I ordered it, says I'll get my product in two days. It's past two days now and my package is still not here. Since it's overseas, I have to wait like a month or so right?

Are long handling times just asking for trouble?

Here’s my situation as a seller - this isn’t my only gig. I also have a full time job, working 10-12 hour days Tuesday-Friday. It takes priority and leaves literally no time for me to deal with packing and taking trips to the post office during that ...

Resolved! Take a look and advise please

As a seller, I keep an eye on tracking and then leave FB once delivered. I have a tracking that says this:In the eyes of eBay, is this considered delivered? Can the buyer say item not received? Will the item be returned to me if it isn't picked up af...

Global Shipping Program

There still isn't nearly enough discussion on how ABSOLUTELY HORRIBLE the Global Shipping Program is from a buyer's point of view. Shame on you Ebay, for letting your paying customers be ripped off by the GSP. It absolutely sucks! It is a guarantee f...

Found a serious bug with FedEx & ebay API. Reported it to BBB, FTC and about to file a lawsuit

ISSUE 1:I sold a $4,000.00 espresso machine ($15k new) on eBay. Took a low bid offer of $1,100. I used the eBay FedEx label generator tool. Spent $60+ on packing materials, even worked with a local FedEx employee to finish packing and taping up the b...

how to refund shipping fee when seller cancel my order

First I paid the good price and shipping fee through PayPal, after that seller cancelled my order and refund the good price, however how can I get refund for the paid shipping fee? The goods are not even shipped. I feel frustrated and cannot find the...

Return Fees

Goos day I am.having an issue selling sent me a defective item and is now claiming they won't pay for fees because package was shipped through third party I would have to pay for return fees what do I do?

how to send paid return shipping label???

I have been selling here for years so I know I should know this but, its never come up. Clearly you all know much more on the correct ways of doing things...My issue I simply switched two items and there labels, each got the others item. One requeste...

Buyer informed on eBay international standard delivery?

I was reading over the information about eBay International Standard Delivery. It seems similar to the Global Shipping Program except for when the Duty and Tax is paid by the buyer, thus making the seller's fees less. My question is an ethical one. I...

Resolved! SHIPPING jewelry I bought for return to JAPAN

w HAT WOULD BE THE LEAST EXPENSIVE AND SAFEST WAY TO SHIP TO JAPAN. I am responsible for returning a pair of earrings I bought-value $375.00. Much thanks for your reply