Shipping

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Uncooperative buter

Hi I have a buyer that purchased an transformers toy and when recieved, said it had no packing material and was damaged. However, I personally put packing materials in the box and made sure it was secure. Buyer called me a liar and that there was no ...

Returning of an Apple Watch

Hi, I purchased an iPhone from Walmart and an apple watch from eBay to use them together. However, there was a miscommunication and looks like I didn't quite understand the plan. It was a long 12 months plan and then I decided to return the Phone to ...

Replacement

If I request replacement for a defective item, do I have any protection if the replacement is also defective? Should I just ask for a refund instead? I bought the item with during the earn an extra 9% ebay bucks promotion. If I return it, do I lose t...

Unable to open case. Estimated date passed.

So im trying to open a case for a package that was never even shipped. The latest estimated delivery date was January 4th, 2020. It is now currently January 5th, 2020 and the site will not let me open a request. Whenever I select "my item hasn't arri...

address

i updated my ebay address a few months ago but my shipping labels still have my old address on them - anyone know how to fix this?

Buyer misuse of returns.

Seller send a message the Item doesn't fit or doesn't like, but on the return (to avoid shipping) he marks Reason: Doesn't match description or photos. Has anyone else having this issue. I find it becoming more common. Seems they have found if they l...

Resolved! Shipping to Canada

I have a potential buyer from Ontario Canada who would like to purchase. I don't have International shipping on my listing. I have made every attempt I know to add it for Canada but the shipping info will not allow Canada in the drop down menu under ...

Resolved! Flat Rate Small Priority Box to China-eBay Calculater Wants Dimensions & Weight!??

Buyer in China is wanting the invoice for an item sold in past hour. eBay calculator lets me use the drop down bar to choose another service. I chose flat rate small box. Now they want me to measure the bleep box & provide the weight. Why? I chose th...

Resolved! I can't file a claim because I keep getting this message:

Buyer appears to be using a re-shipping company

I recently sold a lot of items. When the I got paid, the paypal transaction came through with a name in Russian, and the physical shipment address appears to include a re-shipper, eg:Buyer Namec/o EasyExpress #####Rest of the addressThe eBay address ...

Buyer claiming item not as described

I have buyer claiming the item I sold them is not as described, but has admitted he since he sold the item and shipped to another buyer who requested a refund and he is now stuck with the item. I have talked to EBay and got excellent customer service...

Buyer "just didn't like it" return

I currently have a buyer who requested a return through eBay for a DVD he purchased. eBay automatically approved it and I'm waiting for the return. The reason for the return is "just didn't like it" with a description of "the movie started out good b...

Lol how can they know my delivery is in progress with no tracking number!?😂

And seriously how to I find out when my package will be delivered.. It started on the 6th.. Then today.. And now nothing.

Buyer purchased an item for local pick-up and is refusing to pickup and wants refund (what to do))

I sold a bike for local pick-up. My schedule did not align with the buyer's availability (over the holidays--he was gone, I was gone) and he came quite rude over the course of communication. He had me call a friend of his to arrange a pick-up instead...

Reporting a seller for bogus shipping costs...

Hey Guys and Gals,Wondering if anyone has seen any sellers attempting to charge ridiculous/unethicalshipping in order to show a lower selling price?I have seen this in the past and very nearly got "duped" just the other day.Item was a Mike Bucca Bull...