Shipping

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Resolved! need help in resolving issue for defective item that has been forwarded outside US

bought an electronic tablet that's tagged under "manufacturer refurbished" and received extremely used product on arrival with heavy dents and even chipping off at few places and most important of all, not even turning on, thing is I bought this on U...

Do I have to ship to a buyer in U.S. territory North Marianas Islands? Shipping is almost $50!

A buyer from a remote U.S. territory bought an item that cost $88 from me. He paid $10 shipping. He lives in a U.S. territory in the Pacific and shipping is nearly $50. Am I obligated to take the loss or can I relist it?

Buyer complaints product is broken having used personal courier for listed pick up only

Buyer has complained that the product (a pc) is not turning on, they sent a personal courier to pick it up from my address, whilst I listed it as pick up only and had fully checked it worked fully before selling it. He has proposed a) fully refund an...

Defective Returns

Hi- I sold an unlocked iPhone and the buyer is claiming the phone is defective and has not been unlocked. I even sent them the unlocked email. They are also claiming they went to a cell phone provider and was told the phone could not be used until it...

Scammed on combined shipping

Bought 3 items and confirmed seller would combine shipping, so I held out paying until I got warned by ebay. The seller is avoiding me up until this point. I made payment which was $13 shipping on each of the 3 items. Low and behold shipper respobds,...

A Rookie's First Time Shipping

I just sold my first item on and I need to print the label, so if I print the label of the box I need where do I get the box, the UPS Store or the Post office? Do I need to do any other transactions for the box at the store or office?

Buyer is asking for a return claiming item was damage when it wasn’t!

Quick question I have a return from a buyer claiming the box was damaged. That’s total **bleep** I’ve sent the same item to 7 people no issue. She left notes in the sale and asked for a mint funko pop and she paid right away. She receives it and inst...

Resolved! I've sold 2 camera filters paid for them and the buyer ask me

Hello,I just paid for this item. Would you please tell me how you came into having these filters? It's a sad note, but I've become aware in the last 24 hours that there are 'fake' Hoya filters being sold on eBay. Sorry to bother you with this request...

Resolved! Resolution Center

Hello, I need some advice. I had purchased a watch in which was claimed as Genuine Authentic and the pictures in the auction were of an Authentic watch, but upon delivery the watch I received was not Authentic, I initiated a return and asked for Refu...

Refund

Hi,I've sold a light blue hat to a lady but she says that it is turquoise and not light blue and now wants money back. What would You suggest to do? The color is correct.Thanks,Beata

Unjust refund

Can I fight a return of an item that ebay already approved? Customer states after having the set of DVDs long enough to watch all of them that all but 1 are scratched and won't play. I tested each disc before posting it and it was stated in the descr...

Feedback on Shipping Couriers

I am of the view that because Global Shipping Program (GSP) uses various courier companies to ship parcels to various countries of the world, and that being the case , buyers should be afforded an opportunity to provide some feedback to the GSP in te...

Return issues for broken item

I purchased a thermostat and when I installed it I realized the item was defective and does not power on. I started a return and everyday the seller keeps offering me a partial refund. The item was $35 and they have offers me $10, then $15 and now $2...

Resolved! Listing with Global Shipping Program on my first sale

Per this as a brand new seller I'm "already" Above Standard. But I'm not seeing the GSP option in the item listing despite meeting all the criteria. Is there some sort of unlisted criteria that says you must have completed at least one sale or someth...

catalogs and media mail

Greetings, I consider myself to be a little above average in the IQ department. Mensa has not invited me to join, but smarter than the average bear if any of you are old enough to get that. Can I ship Sears or Montgomery Wards catalogs via media mail...