Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS shipping supplies

Is anybody having trouble receiving USPS padded envelopes? I have ordered them 2 weeks ago and have not received any.

Item sent through GSP, buyer wants to return due to my mistake

Hey guys, so I made a mistake. Even though the photos clearly showed the part number of an item I fat fingered and entered the wrong item in the description. Now I admit I made the mistake but I'm not sure how to completely fix it. The fellow ordered...

Shipping fees higher on ebay than at fedex?

My invoice shows:Freight Amt: $88.94 Fuel Amt: $3.92 Vol Disc: $-32.91 But I am invoiced for $107.20. I sent the package and got a call from Fedex telling me that there was a problem with the box because it had an old improper sitcker on it. I went d...

Until now I have not received the product or my money from eBay and Paypal.

Hello, Hope you are doing well! I previously explained to eBay that I have not received the product. A complaint worked to get my money back in eBay and Paypal. So far eBay has not returned my money and told me you should look into it with Paypal. An...

Shipping in the USA Some deliveraries are running extremely late.

Is anyone else having your packages shipped to customers in certain states running extremely late. Is there states, that are not allowing packages in for a certain amount of time. If so which ones. If I don't get answers here I will be calling the ma...

Confusion Over Priority Shipping

The regular priority shipping rate is usually cheaper than the fixed rate boxes. Does this mean you are not supposed to use any of the boxes provided by USPS? In other words, can I pay for priority shipping and apply it to a medium box? Just want som...

Changes to handling return requests that appear abandoned...................LOL

WOW WOW WOW WOW WOW! Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they reques...

Oh my goodness! Delivery date a month away??!!

Wow, I read that the post office has extended delivery dates but I wasn't expecting this long. Ordered a box of bubble mailers today which usually arrive in 4 -5 days. eBay check out confirmation stated my item was guaranteed to arrive May 21. Well, ...

Seller sold me an Xbox received and it doesn’t work.

So I purchased a used original Xbox, in the ad it was listed as working and fully tested. But when I received the Xbox it wouldn’t power on. I notified the seller and opened a refund he accepted and I shipped the item using the label eBay provided. B...

Resolved! Return "Delivered" but no tracking info

Buyer opened a return and then requested a partial refund and he'll keep it. I told him I'd give a partial refund if he closed the open case or he can return it for a full refund. It's now been over a month and I've received no return and the case st...

GSP shipping - item delivered to wrong country!

I don't have all the details because I'm not the seller but I'm wondering about seller protection in a case like this. It's my understand that once a GSP item shows arrival in Erlanger, KY, the seller is protected in case of INR. In this case, item w...

Incomplete refund received for item not delivered even after multiple requests.

Hi, This is regarding my order number 373017729594-1185107245024. I got email from ebay saying that the seller account has been compromised so I will not be receiving the item. I requested refund for which I have received a partial refund. I have mad...

Buyer Opened a Return & Lied

Buyer claimed "Defective or Does not work" on their return. I received it today and the package had never even been opened. The item was still sealed in its container and the packing slip and bubble wrap I placed around it still intact. The return la...

I paid back the shopper ASAP, or go hungry. 20 years of hard work means nothing.

I did everything right. I still had to refund the money to the shopper or go without funds, because my account is frozen.

Buyer requested to return item, but never shipped the item back

Hello, what do I do if buyer requested to return item I accepted and I sent him return label,but he never sent the item back (he was suppose to ship it back 2 weeks ago) Usually I call ebay customer service and they would help me, but nobody in custo...