Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

What does Flat Rate Freight mean?

I ordered something from a seller, and when I received notification of shipment and went to check the website, it said that there was no tracking information or a delivery estimate available, and the shipping service used was listed as “Flat Rate Fre...

Resolved! Expensive Luxury Int'l Purchase Has Not Moved In Transit For A Month, Seller No Longer Registered

I purchased a pricey Balenciaga bag on March 25 from a seller shipping from Australia. She shipped right away and sent me a valid tracking number. A week later I noticed the listing is deleted by eBay and seller's account says no longer registered. I...

Shipping and Refunds

Hello! I recently bid and won a graphics card, it shipped to me from Russia and is going to take too much time. I won it 11 days ago, and the seller agreed on a refund. Will the card still arrive to my country, and do I have to pay out of my pocket t...

Shipping labels not correct format

Hi, I was trying to make a shipping label for an item I sold today, I have a Dymo label-writer 4xl that prints on 4x6 labels. No matter what option I choose during purchasing the label, it always gives it to me in 8.5x11 format. I tried 3 times on 2 ...

Cannot Refund Customer for Order

A customer placed an order for one of our products on 3/24. It was imported into my ShipStation account via Shopify. I processed the order and generated a tracking number. However, I realized afterwards that I did not have inventory to fulfill this o...

Resolved! My packages were not picked up

I'm no longer going to the PO, but our regular mail carrier has been great about picking up packages. Last night I scheduled a package pickup, and put the packages out at about 7:15 am. Our mail was delivered this morning, but the packages were not p...

DVD Postage

Can DVD's be sent via Media Mail?

Buyer requests a change to delivery address, after I shipped package

The address is the same, but the apartment # if off by 1 digit. Seems like an honest mistake but should I trust the buyer? Also, how would I go about changing this with FedEx, even if I could?Thanks in advance!

Resolved! Seller wants my email address to paypal

I bought a cd that was suppose to be brand new. I got it and it was not brand new. Seller said she would refund me if I give her my email address to paypal. Is this ok? Thanks

Friends, help with advice!!!Regarding the return of goods.

Hello. I already asked a question in the forum what to do "I sent the product to the buyer who won the auction at the maximum amount (Apple keyboard, new, in film). The buyer sends a photo of the empty shipping box and says that the goods have not ar...

Ebay Not Following Their Own Policy

I received a return on the 20th. Ebay sent me a notice of the return saying that I had until the 27th to inspect and issue a refund. We've all seen how Ebay is making a big deal about how they are supporting sellers during this time by giving them 5 ...

KN95 Cheap Defective Face-Masks

I purchased a KN95 mask (set of 20 for $153) who had 99.3% feedback. As soon as i received the masks I used two. The first one the package was already open, the metal nose bar was bent. When i went to extend the straps over my ears the strap fell loo...

Tracking on Ebay International Standard shipipng items

This has probably been asked and answered a number of times, but what's the best way of following up on delivery of an item shipped with eBay's new international standard shipping program? I've been using it for a few months without issue until 2 aro...

Returns Bug

tyler@ebay Per this weekly chat post Item # 132080780335 See attached screen shots from SH and return info

Resolved! What is the proper way to offer and process a replacement

The buyer received the item ok but after a while it started having issues which prompted him to send us a return request. We accepted the return but offered a replacement (same item) to which the buyer agreed to. The buyer sent the original item back...