Shipping

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Product missing when delivered

Sent 44 smaller items. Buyer claims 13 arrived. All were shipped in the same package. After multiple messages the buyer stats package was damaged upon delivery. What do I do in this situation how do I go about it what steps do I take? I'm kinda stuck

Can't void duplicate mailing label

I printed two different mailing labels for the same order. If I go to void one label, I get a blank screen. Everything locks up and nothing happens. How do I void one label? Any suggestions? If I can't void one label, I will get charged for both.

Least complicated solution when buyers open a return when what they want is not really a return?

I don't get many returns. I do offer free returns and I know & understand the drill when a mainstream return request comes in. But--I would love to hear if anyone has identified the easiest/quickest way to resolve return cases that aren't really retu...

Removal of Negative Feedback Left For Seller

I bought a HP laptop refurbished by HP from a seller that I returned because HP would not honor the 90 day limited warranty because it was purchased on Ebay and HP no longer supported this PC with software or software update downloads. My feedback wa...

Resolved! where does buyer have to change address? ebay or paypal or both?

Buyer just messages that he wants his package sent elsewhere If I cancel with 'problem with buyer address' , where does he have to change it? ebay & paypal?

Buyer can take weeks to pay but I have to ship within 24 hrs

I sold an item on auction and the buyer took weeks to pay me for the item after I sent several reminder notices. The minute they pay I get a notice from eBay stating ship item now. Why should I have to jump through hoops to ship an item and the buyer...

Returns/refunds

A buyer was to receive a refund. But against my listing "Buyer pays for return shipping" refused to ship the item back. This case had a return by 2/10 date which passed and I hadn't heard or received the item back. So, I get a new message from the bu...

pick up only payment types

Someone I know is thinking of selling a very large item, pick-up only on eBay.com. I just read the acceptable payment policy on ebay.com and it states that you must offer electronic payment and that a note or email verifying the item has been receive...

items never reached the carrier

Hi, May be you have not seen recent eBay system upgrades. There is no longer free access to the eBay Money Back Guarantee as far as the estimated delivery period is running. Keep in mind the displayed delivery period in the purchase history webpage i...

International Package Going in Circles

Hello - I sent a First Class Intl parcel of Xmas ornaments to Slovakia on January 16. The buyer sent it to his office but didn't add that company name to his address so there was " attempted delivery " then it was returned to the states and has been ...

How to ship small items cheaply?

Ok so today for example I am actually shipping something to our daughter 250 miles away in a 4 x 6 vinyl mailer that weighs 2 oz. I go to usps click n’ ship and the cheapest label I can buy is like $2.90. While this is not an eBay item today, I run i...

Held at Post Office, At Customer Request

A package I shipped to the buyer was supposed to be delivered on Friday 7th. Come Friday, the tracking number updated to Delivery AttemptFebruary 7, 2020 at 3:54 pmHeld at Post Office, At Customer Request It's now Monday 10th and no further update. H...

USPS is OUT OF CONTROL with their shipping price hikes and ebay doesnt care

This is what happens when you pay these clowns huge salaries and huge pensions.... Just like cities who are all going broke because they cant afford to pay out monster pensions When does it end? Why aint ebay fighting against this or getting us bette...

GSP Shipment to China is showing on some listings, but not others.

Can someone explain why China shows on some of my listings as an eligible countries to ship to, but not some other listings?

Paying with paypal but ebay didn't see it.

I've been using ebay since 2006. I've always paid with paypal. I saw an auction for a new helmet, bid and won. In payment methods the seller did not have paypal, even so I forced the seller to use paypal and paid the item by paypal. Since the seller ...