Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Insurance - When Things Go Right

An expensive antiquarian book I sold, insured on eBay, and packed extremely carefully before shipping to an overseas buyer last week arrived severely damaged yesterday. The buyer immediately notified me, sent me several photographs (without being ask...

SUGGESTION TO EBAY REGARDING SHIPPING ADDRESSES FOR ALL SELLERS

I've been an eBay seller for 13 years now. This is a suggestion for eBay, and I think all sellers who have shipped internationallycan agree on what I am about to say. My suggestion is two fold.1. If 34 characters is the limit for a field for a buyer'...

local pickups

when an item is picked in the store how do I show that the transaction is completed?

SELLER CANCELS THE LISTING 10-15 MINUTES AFTER I WON THE ITEM AND SENDS ME A REFUND WITH AN EMAIL

ITEM # 12-04660-15617 BOUGHT AND PAID FOR AN ITEM, RECEIVED AN EMAIL FROM SELLER THAT SHE REFUNDED ME AND CANCELLED THE ORDER, THEN SENDS ME ANOTHER EMAIL STATING SHE COULD NOT PAY FOR SHIPPING, THE LISTING HAD FREE SHIPPING WHICH IS WHY I BID ON SAM...

Combined Shipping

A buyer purchases 5 items.They request a combined shipping invoice.They pay for a combined shipping invoice.Their order is delivered to them and they claim that an item is missing from the parcel.As a courtesy to the buyer, we refund the buyer for th...

Ebay return / paypal account

Hey i have a case that its going on for a while, and now i have to create a new paypal account to send the return shipping funds. But i already have a main paypal account where my card and my bank details are. The seller for some reason cant send fun...

Resolved! Item arrives damaged, seller wants to keep original shipping after return

A seller way overpacked a box with trading cards in clear pages, with cards in bags on top of those in the middle of the box. At the time time, they barely packed any material around the stacks of cards in bags. What ended up happening was that the c...

Delivery Damage

This is the closest category I could find for the subject. I am noticing many packages are being damaged by all carriers, but USPS stands out as the worst. Items that take effort to break, are broken. Whether I'm buying, or selling, damage is becomin...

Courtesy Refund

Hello all! I recently had a terrible experience with a seller who would not respond to any messages, and shipped me a completely defective item, contradicting his description of “open box”. I started a refund, and today I received a partial refund of...

Vacation Settings and Delayed Order Shipping

I travel a bit since i Retired and have always placed my store in Vacation Settings But allow buyers to still shop with a note that I will return and ship on a certain date. I always notify a buyer that as stated I am on vacation and the delay in shi...

Resolved! How long to ship products from China ?

with issues due to the virus

Return with FIRST CLASS PKG RTN SVC postage due, but sent out Priority mail!

I have noticed for a year or so many of my items that are returned back to me say "FIRST CLASS PKG RTN SVC" even though I sent them out originally PRIORITY MAIL. I thought it was odd at first and thought ebay was providing the wrong label. I did a li...

Resolved! Need Help Processing First International Return

Buyer received damaged item and return process seems way murky. I'd like to make it as easy as possible for him to return the item but not sure how I'm supposed to generate a USPS return label without knowing when the buyer will be able to ship it ba...

Ebay finally decided to listen to us

There's been an issue with the postage label for the ebay standard international shipping label ever since they rolled it out. Many of us complained that the postage label doesn't contain ANY info allowing us to link the postage to the ebay transacti...

The new coronavirus cannot be transmitted through goods manufactured in China or any country reporti

Even though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on a surface after being moved, travelled, and exposed to different conditi...