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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Not as Described: time from receipt of shipping label to closing case

Buyer receives broken goods and opens return case. 30 days to resolve. On day 27, Seller sends Buyer a Return Label. How long does Seller have to use it? I hear 5 days, or 5 business days, but I haven't seen a specific link to this policy, and these ...

Returns for stated “not as described”

Does anyone else think frequent eBay buyers know the system about not as described and if they have buyers remorse, automatically state that even though what they state as not as described is not only described but also photographed them we have to p...

EBay really screwed me out of some money on a return for one of my items

Basically it's the classic case of someone receiving an item and then just deciding they don't want it. I decided to try appeal it because I had really good pictures on my listing... and a description saying exactly what was included. The seller said...

returning an item

This was a first in a long time that I had used Ebay, I thought I had done everything correctly checked sellers ratings looked good but as usual Murphy's law if anything can go wrong it will. I am asking in advance as I am now wondering how this will...

usps shipping is high on anything over a pound

cost over 8 bucks to ship a small box to the next state over . it only weighed a lil over a pound . anther reason not to sell anything heavy with such small profit Purchase Total$20.00 USDSales Tax$0.00 USDShipping Amount$8.49 USDHandling Amount$0.00...

Resolved! Refund Requested After 5+ Weeks

I sold an Onkyo TX-8160 Network Stereo Receiver for $180. The buyer paid shipping, $17.27. They received the item on Jan 4, 2020. I just received a refund request today, Feb 11, 2020. The only comment was "It does not work". The item worked fine when...

Buyer wants to return only 2 items that were sold as a set of 3

I sold a set of 3 action figures (all the same figure). The buyer as sent me a question stating that they only want 1 of the figures, Can they return 2 of the figures and get a refund on them? I am thinking that since they were sold as a set of 3, th...

Ship by Monday, Feb 17, one slight problem, Monday is a holiday, HELLO?

Just so you know, Monday is a holiday for USPS.

Underpaid shipping NEW policy as of July 1st 2017???

I just mailed out an item I sold today with a prepaid postage label I purchased through ebay. I miscalculated the weight since I decided to double box the item and when I went to the post office to drop off the package and make sure it was ok, the pa...

USPS claims I paid wrong shipping fee

Has this happened to you? I got an E-mail from eBay that I paid First Class fee and used a Priority Box. Totally untrua. This was a small item and I used a small brown, used cardboard box from a store, no priority anything, tape, labels etc. The box ...

That is why I LOVE USPS

Shipped on the 13th. Delivered today, on the 15th. And it was a First Class envelope! That is why I am staying with USPS, after 22 years and with only one package rerouted to the wrong state. I am not sure FEDEX or UPS can do the same (deliver a chea...

How long does a buyer get to return item after escalated SNAD?

A not as described case was escalated by the buyer, eBay obviously decided in buyers favour, but asked them to return the item. How long does the buyer have to return the item by? I can't find any up to date definite information about the timeframe. ...

USPS - Item was not delivered and is currently available for pick-up

The seller did not respond to my return claim and I believe the address they used was not correct but eBay automatic message told me to ship the item to that address. I been tracking the item so it would go to the recipient and that they don't come a...

Feedback Extortion and Closed Case is Now Sending Item back. What do I do?

I had a buyer claim an item was damaged and send messages demanding a full refund. She opened a return case (I accept returns) and I told her she needed to complete the return per return polices she closed the case and sent message after message clai...

Using bubble mailers used to go by weight only.

I thought for sure you could use bubble mailers by weight, now the shipping module askes for weight and dimensions... If this is true how do you measure a bubble mailers dimensions, by the bump?