Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS help request form

Hi,I need to complete a USPS help request form (missing mail) but after clicking on the finish button I'm not able to submit my request. I use a desktop computer and I have tried different browsers but nothing seems to work for me.Any suggestions are...

ebay doesn't care about sellers

I listed a used item, in working condition, with multiple pictures and a detailed description, with no returns allowed. Yet the buyer gets the item and immediately wants to return the item; "doesn't match listing description or photos". Oh really? Wh...

Returns based on post office damaged

This situation doesn't come up very often with me, but wanted to see if anyone has any advice on how to handle it. I received an email from a buyer that said that they got the package at their mailbox, brought it inside, and that's when they noticed ...

refunding money

I have been trying to refund money to a buyer for 2 days and I keep getting error message. "it us try again" I would like to refund the buyers money.

USPS shipping is extremely slow and no updates

Does any body experience slow USPS shipping recently, most of the are first class. I get messages everyday from buyers and ask where are their packages. Also, USPS doesn't scan the packages all they way like UPS or Fedex. The tracking shows nothing f...

Resolved! Two Lost First Class Packages in One Month?

Is anyone else seeing an uptick in lost packages? Im sure the USPS is overwhelmed but I've had two first class packages that were taken by me to USPS directly (placed in the sealed bin that goes into the back) never track. They both just say "shippin...

A Chat With My Postmaster

I had the opportunity to chat with my local postmaster today and the topic of discussion was scams. USPS is being inundated with complaints, files and reports. All the reporting we have been doing on the USPS website has opened a few eyes. We need to...

Item no longer available after I’ve paid, seller has sent the item. And now the item is late.

So to preface, I did go to the UK web client to order the item (I’m fro Australia) and the cost was about £117.So I ordered a collectible figure from England, eBay keeps sending me emails saying “this item is no longer available” and suggests I find ...

Anyone getting delays with items shipped via "SpeedPak"?

I haven't gotten any update on an item shipped out via speedpak. The last update was on Friday (9/21) and was scanned " Destination DC Departure, CA".I'm at the same state and it should've arrived at my local post office by now.Anyone getting delays ...

Resolved! Seller refuses too ship do to pandemic

Hi I'm a relatively new eBay buyer and recently due to the pandemic which is understandable I've dealt with sellers that refuse to ship until there are safe times to leave and ship out the items to me what I'm getting at is I'd like to find out why s...

how to cancel an order that was sold but listed wrong--

ok heres the story--I listed and sold a pot as 8qt and it is 6qt, I cought the error before shipping. how do I cancel the sale without getting nicked on the seller defect ratio ?

Item sold as Used Condition, but says "sold as is" in descripiton. Can I return?

Hey guys, Just wondering how good the chances are of returning an item that was sold as "Used" but doesn't actually work. In the description the seller put "sold as is no guarantees", but then why not list it as "For Parts" then right? On Mercari, I ...

Resolved! I´m a seller and did not receive the returned product from the buyer

I´m a new seller and I did not receive the returned product from the buyer, I accepted the return on April 1 and sent the shipping label for the return but I have not received the product, I think the auto part that I sold was damaged by the buyer be...

Package "In Transit"

I mailed a package Priority mail from my post office in Pennsylvania on the 10th of April to be sent to Sacramento, CA to arrive on the 13th of April. I do realize with all what has been going that maybe there would be a slight delay for the buyer to...

feedback not showing

A seller kept my package, labeled and ready to ship, per USPS, at her home for 11 days before shipping. I received item 15 days later. Gave neutral feedback because of her shipping practice and it isn'tshowing any feedback from me on the item. I am *...