Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Smoke smell complaint & return- 2 items

I purchased 2 gowns from a seller who listed them as new never worn. When they arrived the smelled strongly of smoke. I called dry cleaners to ask if they could fix it, they said they couldn’t because they can’t guarantee smoke smell will come out. I...

Resolved! USPS Tracking- Delivered To Agent

Has anyone seen this b4? I have not. And is it considered 'delivered' as far as ebay is concerned?

USPS Delivery Time -- Industry Alert 4/17 Statement of Continuity of Operations --

USPS issued an Industry alert … announcing a change yesterday (4/17) in delivery time estimates due to COVID-19 https://postalpro.usps.com/node/8016?_gl=1*kpfj1m*_gcl_dc*R0NMLjE1ODcwMzI0NTQuMWFhYTA1OTc5N2I3MTkzY2E2MGY1YjBmYTYzNWQ4ZjI.

Postage Rates

Hi, YUCK!!!! USPS postage rates went up, oh my. Every site went up now, YUCK!!! Stay safe everyone

Ebay money back guarantee

Good Morning I purchased a used item which was delivered as lockdown was implemented. When it arrived it was not as pictured or described. I contacted the seller but had to ask eBay to step in, which they did I have followed the process, in short the...

Return thermometer

i ordered a thermometer, after not receiving it in several weeks, i cancelled it ,today it arrived,i want to keep it ,how can i pay for it

shipping per foot

how do i add more shipping charges per foot , if a buyer buys only one foot or up to three feet and less shipping charges as the feet per item is increased

Resolved! Item arrived back to sender without eBay tracking number, how do I get my refund?

An item I ordered was mistakenly sent to the wrong address and was automatically returned to the sender by USPS. Because of the current influx of mailed items, and this one being non-essential, I requested a return so I can purchase again at a later ...

Heaviest padded FL envelope?

Just curious what the heaviest anyone here has mailed. Just about to ship a brake caliper at over 15 pounds to Puerto Rico.

Can I have different shipping types?

I have a couple of dozen listings for hand crafted items on eBay. For three years I've offered free shipping and never had a problem. Now I've one listing for a $4 hand crafted item. It's an item that normally a shopper would buy 3 - 6 of, but these ...

Resolved! Change to Combined Ebay Shipping?

In my 10 years of selling, I have seen many complaints about not being able to combine shipping. Today my luck ran out. I presently use free shipping, so it has been easy to combine by simply cutting and pasting the tracking number of the original or...

Buyer Falsely Claims INAD , then Threatens Negative Feedback

I message support and laid out a pretty good defense IMO.However, I don't like that at this time I can't speak to a CS rep and lay this out over the phone.When I learned that the request was already submitted and approved, and saw his reason:ReasonDo...

Missing Item Delivered After Refund Issued

I shipped an item via USPS to a buyer on March 17 and after the first 3 days of transit, there waS no more movement and tracking seemed to be at a standstill with the update “in transit to next facility.” After no delivery updates for almost 3 weeks ...

Looking for information on and experience with new "eBay Standard International Delivery" service

Hello, I've sold internationally for over a decade and shipped well over a thousand packages directly using USPS. The costs have gone up significantly, especially within First Class International but I suppose the addition of e-DELCON (delivery confi...

eBay Seller Scam - Please Help

Hi, I just purchased some ultra cheap processors from the seller "lovemilk.store" (prices too good to be true). Long story short, UPS tracking says they were delivered "At Dock". I have seen this scam before obviously. There is multiple negative feed...