Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! item in transit--buyer opens INR case

I mailed a book via media mail on April 7th. I noticed on the 17th that it hadn't been delivered. So I sent a USPS missing mail inquiry. I was told that they are looking for it. However, there have been no updates on the tracking since April 15th I c...

Can anyone direct me to information regarding Global Shipping relating to Covid-19.

Can anyone direct me to information regarding the Global Shipping Program relating to Covid-19? I have run into a problem with an order. Should I temporarily suspend the service in my store? Thank you in advance, Tess

Other options besides pay pal showing up in listing

I have listed items for sale. I have chosen pay pal and chosen standard shipping and checked free shipping. But in my listing credit cards still show up as a way to pay as well as pay pal. I do not want to accept credit cards. How do I fix this?

shipping to a PO box

I sold a set of dishes and buyer posted address as PO box. It is to be sent USPS parcel. Do you think there will be a problem with this. I sent an email to the buyer and asked for a street address.

Need to return, wondering if there is a way to print label in color?

I purchased some black ink for my printer, it didn't work, now I am out of ink and just seeing if there is a way to print in color ?(maybe blue?) It's rather annoying as i didn't realize the item had to be shipped within a day of printing the return ...

Resolved! Lost case of item not received

I recently bought an item and the tracking for the item says delivered but I didn’t get it. So I called ups and they told me my address isn’t even on the package and they can’t tell me the address that it was sent to, they can only tell me the zip co...

How do you protect yourself from false returns?

How do you protect yourself from false returns? And how do you feel when it happens to you?

Seller Relisted SNAD inauthentic item after I returned it. Should I report the listing? And how?

I bought something that was listed as sterling silver, but upon receiving it, I noticed there was a chrome coating peeling in places to reveal a dull (unpolishable) metal. I did a strong magnet test and the magnet stuck. In other words the item is a ...

Temporary Returns Policy Changes

By increasing the number of business days that buyers are required to ship a return back to 21 business days adds many non-business days and is much too long. It's more like a month before the return needs to be sent.

Cantano, Puerto Rico a vacation stop for packages?

why did my package I got off eBay went to Puerto Rico? I live in Colorado while the package it from MA. Does the USPS in Illinois ship all items to Puerto Rico? I should have gotten the package on 4/21/2020, and it is 4/26/2020 for this reason. USPS ...

Problems with buyer

Hi, first time having a problem, and to be honest seems very doggy so I would appreciate any advice.I sold a computer part which was in a working and mint condition, I inspected the part before shipping and it was absolutely fine. However, the buyer ...

Return Shipping Address in Israel

Hello, I bought an item listed in Los Angeles, California. I want to return the item and ebay approved however, Seller provided a return address in Israel. Is this against Ebay policies?

Question about shipment

Sup people, so i'm kinda new in ordering trought ebay and in every site in general.Recently (like 39 days ago) i've i ordered something, and on the 8th april it finnaly arrived into my country (Portugal)So today makes more than 2 weeks that it says (...

Buyer sends back items missing screws and modified no one to call at eBay.

I had a buyer purchase a item asis for parts then open a case it didn't match the description falsely after they tried to ask me how to fix it and said they couldn't get it to work when it was sold ASIS. The only difference from the photo was I added...

Help! FedEx label question

A buyer bought 4 of the same item from my store and I’m offering free shipping. The problem I’m having is the label only wants to print one. I need 4 separate labels for this to ship. They are big bulky boxes. How do I do this? I can’t figure it out....