Shipping

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Did you know that sellers forfeit 2 days to inspect return when...?

Hello, I lost a return case. The buyer said the item was nearly broken and it wasn't. She bought it bent as it was stated on the listing. The metal is thick and it was not nearly broken. So, I didn't accept the return and eBay sided with the buyer. O...

Double refunding

Is anybody could explain this?

USPS Parcel Select charges not calculated correctly

So, I just had an item where the buyer selected the USPS Parcel Select option to ship. He was charged 11.50 by eBay for the shipping & handling fee. When I went to PayPal and slected Parcel Select, it wanted to charge me almost $30 for the label! It ...

Resolved! postal rates

I am trying to sell my product to Canadians from Canada. I can send my items thru regular letter mail but all the options I get are small packet, expresspost etc. How can I change shpping cost to just regular mail?

Shipping

Hi! I am new to ebay and just sold my first item. When listing the item, I did not know the package details for shipping. I posted just a pair of flip flips so I charged $5.00 for shipping. I just sold my item and it is saying I have to print the shi...

How can I find out if a return was paid by me or the customer?

A customer recently contacted me stating that they paid to ship the return. However, I offer free returns. I'm aware they could simply just go to the post office and ship it back themselves, but is there a way for me to find out if eBay did in fact w...

PO Box address

Buyer states she was unable to complete purchase as she was told I do not accept PO Box addresses. Also says she has always used her PO Box and has never had a problem before. Is this something I can address on my end?

Buyer Returned Empty Box.

I sold a cell phone to a customer. They opened a return stating "defective" and then returned an empty envelope. eBay of course said I have to refund. I've been selling for 10 years and I can't believe people are still getting away with this in 2020....

Cash Refund

Hello, how are you? I've been trying for over 20 days to get my money back for a perfume I bought for $ 35.19. I called PayPal and they claim that the agile seller in bad faith only returned me $ 0.35. When I try to file a claim on Ebay they claim th...

Can't print labels when ShipCover insurance is selected

I can not print shipping labels when ShipCover insurance is selected; does anyone know of a fix for this issue. I have tried multiple browsers, clearing cache, setting up automatic payments for USPS labels. The only time it works is on the old label ...

Resolved! Shipping to a mail forwarding company (BM Cargo) reshipper with invalid address

I have a sale that's going to a reshipper. These are often scams, and what they like to do is give the ZIP code for the local post office rather than the correct one for the street address. This tricks eBay in to thinking that the package was not sen...

Resolved! Just got scammed, and was sent the wrong item :(

Hi, so a few weeks ago I ordered a vintage bicycle racer back deck that was sealed with a revenue stamp in the pictures. I ordered it from a seller named Jbl-dealing. Well originally there was an issue with the shipping because once the seller said t...

cost of shipping

I just sold an item and looked at the ebay shipping label that I can print out for $8.25. I brought the package to the post office to compare cost. It said $19.00. If I use the ebay shipping label will there be a problem with the difference in cost?T...

Tracking

Has anybody ever received this when money is paid and item has shipped?

FedEx is way over charging vs ebay actual shipping cost

I noticed in December I had several packages that were almost double if not more the usual cost. When label was created using the actual size and weight, and know one was 24x5x5 and 12 lbs, ebay actual fedex shipping cost $15.37 and FedEx billed acco...