Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

handling a return after ebay case closed

I got an issue here. I sold out a high-end camera two months ago, for $1950. The buyer is in Korea, and I'm sure that he was using a forwarder. He opened an ebay case near the end of the 30 days protection. He said the camera screen doesn't work, but...

Buyer put Apartment Number in address line number 1??

Hi all, I have an item of high value that I am planning to ship out. My buyer put their address correctly in all parts except for one. For address line one, the address is for example... 123 ebay street #34. The "#34" represents her apartment number....

Uh Oh ... Pennsylvania Shutting down ...

Gov. Tom Wolf orders statewide shutdown over coronavirus The shutdown will be in place for two weeks, said Wolf, who urged residents to “stay calm, stay safe, stay home.”While the final details will unfold over the next day or so, suffice it to say t...

USPS Delays? Two packages delayed per tracking.

I have 2 USPS First Class Packages for which tracking says "in transit, arriving late". That's the only information given. I rarely see this, and 2 at a time is unusual. I'm not making claims or predictions about USPS delays during this Coronavirus t...

New Ebay Shipping Labels: Free Shipping but Buyer Selects Option

Ebay changed their shipping labels again. I offer free shipping on all my items. Most weight less than 1lbs.I price my items according to how much freight may cost me.Why would I list an item for $7.00, that will cost me roughly $3.50 to ship, when t...

Resolved! Post Office is at fault for pkg going missing in shipping

I sent a pkg to Michigan on Feb. 18 and last track was in New Jersey Feb. 23Since Feb 23 - the pkg has been "in Transit to Next Facility" I did contact & fill outthe USPS form for assistance after 14 days of no delivery (or tracking update)The pkg is...

Shipping rate table - non USA

Hi all!I am trying to creat listing on ebay.com, but I am alocated in the Netherlands. So I cannot create Shipping rate table for domestic shipping within the Netherlands. Is there any way to do so?Please help!

Request shipping cost

Hi there ..im been stack with this situation for a couple days all ready ..i made and offer on a rear bumper for my subaru and ****** accepted ..when i go to the check out to pay for my item , a message come out in red .(request shipping cost to sell...

Combined shipping

Bought two items from a seller who did not offer combined shipping, so I requested, upon paying, that the items be shipped separately. Despite my request, the seller sent them both in just one package. Shouldn't I be refunded for the difference? Than...

Insurance on a package

Quick question: When adding insurance to the package, is the insured value the market value of the item or the retail value you paid after tax? Thanks.

can't click eBay Money Back Guarantee case

Hi, I bought a shoes and the seller sell me fake one and had make a case and the seller finally want to refund and have initiate the refund but paypal inform me that the refund didn't went through and i have to contact the seller. Had contact the sel...

Resolved! Upset about disrespectful buyer

So I had a purse up for sale for $30 and buyer pays for shipping. The purse was used and I posted lots of photos. To be nice in case anyone changes their mind I offer returns as long as the buyer pays return shipping. Well someone offered me a best o...

Package to be sent to China

I have a sale that needs to go to China. Does anyone know if it can be shipped at this time? The packing slip and shipping info is all set to be sent today. The system isn't stopping the shipment. I would like to know so that it doesn't get returned....

Buyer wants a return when I put i don't offer returns

I sold a video game that didn't work. I made it clear in the title and description that the game was AS-IS and did not function fully. He messaged me after I shipped it about it not working and got mad. He is now demanding a return or a bad review. I...

Resolved! Not able to refund buyer... eBay is having issues.

"There was a problem issuing this refund.To refund your buyer, please try again later. If you're still having trouble, ask us to step in and help." They don't make it easy. Now what? I really want to avoid calling them.