Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Inconsistency with customer support

I thought customer support was spotty when dealing with staff on the one, I couldn't expect what it would be like when it was email only. Most of my concerns deal with the conditions of returns I receive. I mostly deal with replacement parts for smal...

Buyer gets refund after 4 months

So I sold an item for $450 back on 23rd of Oct last year. In February 10th the buyer requested a refund a got all his money back but didn't even send the item back. I didn't notice any of this until now when I logged into my paypal and I had a negati...

sellers use BFE to re-label items, so they can fake list "from USA"

sellers use BFE (re-shipping service from California) to re-label items coming from China mainland. BFE prints a label when you purchase, and it lays dormant for weeks. The item is then shipped from China to BFE, where then they stick that label on a...

buyers address wrong . package being mailed back to me. offered free shipping. am i responsible

I sent a comforter to customer and he stated did not receive. I looked into and realized he had wrong street number address on eBay. It is already being sent back to me. I had free shipping and it was over $25.00 am I going to have to pay for it? Can...

Have not received a refund on voided USPS label from March

I voided a USPS label March 17th (& created another one) still have not received a REFUND from USPS or Ebay . the voided label shows in the drop down & shows that it never shipped -- so it was not used. What can I do to expedite the process. Have rec...

new shipping tracker needs help

The new tracking page needs to be scroll-able. I have to resize my screen just to exit every time I try to track a shipment.

Scam Artist Refund Request

Hello, How do I dispute a refund that has happened? The seller claimed the item was broken, I asked for evidence and was sent none. Then they asked for a return label and again I asked for evidence of the damage. They didn't send it so I wrote that i...

STILL GETTING CHARGED FULL FEES FOR LESS THAN FULL SERVICE - NO CUSTOMER SERVICE PHONE SUPPORT

If I missed the memo that offered a detailed explanation as to why eBay is no longer offering customer service phone support - please re-forward this to me. I am familiar with a call center environment - I worked in such an environment providing soft...

Item Restricted?? Yet another GSP Scam

I recently purchased and item on ebay, and it was not delivered to me because it says "item is restricted" The item in question is a set of 4 competition magazine pouches, so juts a bunch of plastic and screws.I have found plenty of post complaining ...

When click on "Return this item," won't allow & instead it says "We can't process your request..."

When clicking on "Return this item" it won't allow me to. Instead it goes on to say: "We can't process your request to return this item because payment hasn't been received. Please go to checkout." The payment was already completed and it still indic...

Shipping

I wish people would use UPS or FedEx to ship. USPS is so slow and unreliable. Had an order that was supposed to be here a week ago and still hasn't arrived. Checked on it with USPS tracking, shipped a week ago and still in transit.

Not seeing charges in PayPal for shipping labels printed through eBay.

Whenever I sell an item, I receive my payment through PayPal and can view the fees/taxes deducted from the total amount. However, when I purchase and print a USPS shipping label through eBay, I do not see a charge on either my PayPal balance or my ba...

Freight Shipping changed to same day shipping unless use eBay's Freightquote option!!

All of the sudden all of my freight items were changed to same day shipping without my consent. It used to be I could choose handling time for my freight items. Now unless I choose eBay's freight quote option all of my freight is listed as same day s...

Labels from eBay will not print out how they are supposed to!! Help!!!!

Hi all! I just purchased a new Rollo thermal printer and It works great everywhere, besides eBay's website! I know I have to select the 4x6 option when using this label printer. I have tried it for about 10 different orders and the label I want to pr...

AVOID SpeedPAK / Orange Connex Shipping

Just a bit of unsolicited advice on SpeedPAK. eBay’s official partnership with Orange Connex to use their SpeekPAK shipping service is the worst thing for eBay buyers and best thing that’s ever happened to AliExpress. I ordered several items at the s...