Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping to the wrong address plz help

I ordered an iPhone 150$ I made sure to put in MY address at checkout so I had no worries at all but I woke up this morning to a completely different address that it is being shipped to I've tried to cancel the order but it's to late I've tried to co...

Yeezy Returns

I am planning on buying some Yeezy's off of eBay, however, the seller does not offer returns. I am quite worried about the authenticity of the shoes. If the shoe is not real, will eBay allow me to return the shoes, and get my money back because it "d...

Filing a Police Report Against Buyer, Any Help??

Okay everyone, so long story but please help me, I may need to file a police report and I need to know the best way to handle this. I am having an issue with a buyer. She is claiming that the item is not as described when I have ample evidence that i...

Ebay

Where is the ability to message ebay? I followed their suggestions and nothing. No help. They don't take calls, they just give you options that don't match my question. Then they hang up. Now I know we are in hard times. But if they are existing as a...

Can I get negative feedback or a defect for cancelling a sale due to incorrect address?

Hello Community, I finally figured out that I need to cancel a sale & refund because of incorrect address. 1. Can I get negative feedback or a defect for cancelling & refunding without buyer's request?Buyer HAS NOT RESPONDED TO 3 EMAILS where I asked...

Resolved! 제품 환불이 아니라

제품을 환불이 아니라 파손된 제품만 돌려주고 파손없이 온 새 제품을 받고 싶어요 그렇게 할 수 있는지 알고싶어요 다시 제품을 주문하고 제품을 기다린 시간이 너무 길어요 그렇게 가능 할까요

REFUNDS

A refund amount of $2,313.00 was deducted from our account, why is ebay not releasingit to buyer? We tried contacting PayPal and Ebay in writing and voice and no response?

Wrong Item sent. No choice but to request refund and buy again, but now price has gone up.

Bought a phone, was sent the wrong model. They are extremely similar, so easy mistake, no malice I guess. Message them to ask them to send the correct item while I return the wrong one (why is there no explicit option for this?) They said sure, and t...

Resolved! USPS Media Mail schedule pickup

Is it okay to schedule a pickup from USPS for USPS Media Mail packages? Do I select first class package at the end of the submission form? Or is there a selection for media mail at the end of the submission form?

Resolved! Return, Refused, Refund Help for seller

Buyer opened a case for “Item Not Received”. Actually buyer refused to accept the item. The item is currently on the way back to me. Now buyer stepped in the case for he haven’t received the refund yet. What should I do? I thought I will refund after...

Shipping labels printing instruction page

All of a sudden, beginning this morning, my shipping labels started printing the instruction page with the label - even on my zebra label printer. I had to print on full sheets of paper and tape to the box instead of using my label printer. I can't f...

I have Foreign Bidders Blocked in my Settings - Yet they are still bidding!!

I have Foreign Bidders Blocked in my Settings - Yet they are still bidding!! I have two bidders based in South Korea and Taiwan bidding on an item.My shipping and buyer settings are set to exclude both countries - yet they are still allowed to bid! W...

Negative feedback and Late Return Question

Hi Everyone, I sold a bottle of supplement and arrived on 4/181. On 18th buyer requested return and I accidentally initiated return before checking since I never have a return experience. When i check it more, the buyer said the photo is deceptive an...

Returns for item that doesn’t fit

Hi I’ve recently sold an item on eBay I have my listings as no returns, this item was listed with pictures and a flaw also mentioned in listing so I believe I’ve listed as honestly as I can, I then get a request for a return saying it doesn’t fit a 1...

Resolved! What kind of shipping is this?

On April 2, I placed an order for some elastic for masks I want to make for my son-in-law's hospital. I paid $5.00 for standard shipping and the tracking number was provided on April 2. Now, it's just sitting around in some warehouse and I don't unde...