Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

USPS denied insurance claims. Any advice is greatly appreciated!

I sell vintage. Mostly fragile items. I wrap items heavily and sometimes use 2 boxes. I had a damage claim in mid February for a $20 crystal duck. USPS sent me a letter a month later asking me to bring it to them. I contacted the buyer and they no lo...

Refund Details

If Someone Buy a Product from website through Ebay & then return it. SO in such situation what is the refund policy of Ebay ..... & where the payment is refunded.....?

Option to dispute reason for buyer requesting return??

So Ive been selling pre-owned and refurbished watches antique, vintage and modern on eBay for a few years now. I recently started to acquire more consistent business and I guess I never knew that return requests from buyers... regardless of their leg...

refund for shipping charges

I purchased an item from the UK and when it arrived it was damaged asked ebay to returned and buyer said yes but he said that he can not provide a shipping label, I was told by ebay that seller is responsible for shipping charges to contact him for m...

Resolved! No Refunds vs No Returns

Hey there! I recently purchased an item that was listed as no Returns. I bought the item and it is taking longer than I would like to ship. I asked for a refund on the item but was told that they have a no returns policy in place. Since I never recei...

Warning About eBay International Standard Delivery

We tried eBay International Standard Delivery a few times and found it very slow, so we stopped using it. Also, be warned that the so-called "free" $100 insurance does NOT include your postage cost. We discovered that today. Yet another freebie which...

Refund

I would like to start out by saying I'm still pretty new to Ebay. I found a listing I liked and in the description it said "same day shipping before 1 Pm Est and Free 2 day business shipping". I checked the users rating it was 99.1% I thought this se...

Multiple flat rate boxes

Is there any way to ship one listing in 2 medium flat rate boxes? I see all kinds of info about calculating your own boxes But I'd like to just send 2 flat rate boxes. Help? Thanks!

Who hates the new shipping page. It's awful!

Global shipping non-delivery

I have had a jersey going through Global shipping to China held up since March 7. Last tracking update shows it sitting in Chicago with this note in red. Delivery Attempt - Shipment ExceptionAre any of you having this problem with shipments to China?...

A cancel transaction case: How should I proceed?

A week ago, I bought a Steam wallet code from a supposedly trusted seller (from whom I had also made a purchase in the past and had encountered no issues back then), only to find out that it was already used. Seller provided a screenshot of them aski...

How to Change the Shipping/Handling Time on All my Listings from 1 day to 3 Days?

Sorry, now that CS is not taking calls I can't figure out how to do this. Yes, I know I will no longer get the tiny fee discount for shipping within 24 hours but it causes too many problems. Thanks for any help.

Opa Locka sorting facility super slow

Hi,I live in south Florida and am finding in the last week all of my packages (mostly first class) are not getting any movement for days at a time. Anyone know what is going on there?

Is this seller lying about having shipped this item?

Bought on April 19th with estimated delivery date of April 24. This is the tracking: https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=122959512160&cntry_code=us&locale=en_US Opened a case today and seller replies, "Unfortunately, th...

Fraudulent Listings and eBay's NonChalant Response

I bought a personal protection equipment (face mask filter) that was listed as shipping from US, with delivery by April 24th, I was charged sales tax on the transaction. I paid a premium for an item shipping from US. After payment, and seller providi...