Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Seller protection is a joke

I am a top rated seller with over 1100 positive feedback. I always always try to do the right thing and always work with my buyers when issues arise. Recently I sold a new in box sealed gaming tablet for $300. It went to Canada using the Global shipp...

New "Buyer Selected" glitch on shipping label tool

When I expect the packed weight of an item to be less than 16 oz, I usually list it with "Standard Shipping" as the only option, and expect to ship it with USPS First Class. In the past, these listings have always defaulted to First Class in the ship...

Shipping Tool Auto-Selects Priority Mail For Items With Standard Shipping

I sold a small item overnight that was set to ship as a First Class Package, but when I went to print the label this morning, the shipping tool had Priority Mail selected, with the "Buyer Selected" tag next to it. I thought it was a fluke, so I check...

how does eBay determine delivery

Hi, eBay needs proof of delivery in both ordinary transactions and resolving disputations. However, when we looked up at tracking info, we can only see the zip code of where the package is delivered and an initial of the signature. As I've experience...

Asian sellers have item location in California, but are actually in China, Thailand or etc.

I've been looking for incubators on Ebay and I've noticed that a lot of listings says the item location is in California, but the actual location of the seller is in Asia. A couple of them that I've contacted responded and it showed that their locati...

Feedback after 60 days

Hello, I've bought an item from a Chinese based seller. The delivery period the seller gave was aprox. 60 days.Looking at the tracking information after ~15 days there was no more tracking information.After around 30 days, I contacted the seller who ...

Seller asked to upload a return shipping label

Thought eBay would have answered this question when I emailed them earlier today. But I thought I would ask anyone’s opinion here. What would cause the need for a seller to upload a return label for a return that has been automatically approved? We n...

Failed to obtain services from carriers.Sorry, we could not find a shipping service for these addre

Hi, when trying to print the shipping label I get this message." Failed to obtain services from carriers.Sorry, we could not find a shipping service for these addresses."What does it mean, and what can I do about it?Thanks!

Returning an item but the Seller hasn't approved

I am return an item because it wasn't as described. eBay approved of the return and gave me until the 30th to return it, however, the seller hasn't approved of the return yet. Should I ship the item back?

My return address is wrong on labels

When I generate a label, ebay puts my old address on the return address even though it’s updated in both ebay and PayPal. I can’t find any way to fix it.

Returning an item with a different shipping label

I bought an item and ended up having to return to the seller. The issue is when i received the item, i traveled to another country and was unable to return the item through the USPS mail. I had to use DHL becasue the country does not have USPS. Howev...

Getting error messages upon attempting to send a refund to a buyer

I received a return from a buyer yesterday but have been unable to send them a refund because of an error as seen in the attached picture. Literally every single time I attempted to send a refund since the moment I received the return, I get that err...

Fedex International

Is eBay ever going to integrate Fedex international rates into listings so that customers can check rates on their end?We sell a lot of items that are too large for USPS international and we also have a lot of international customers. Currently our l...

Buyers underpaying on calculated shipping?

I don't know if anyone else is having this issue, but the last 2 items I've sold that had calculated shipping have gone through Ebay's global shipping program, so I ship them to their Kentucky warehouse. But the thing is, the buyers have underpaid th...

Knowingly False representation

Your Seller knowing sold me a set of 12" speakers that he knew would not fit. Yes they were 12" speakers but that doesn't mean every 12" speaker that is made FITS every application. They need to go back and credit issued unless you continue to repres...