Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS Tracking Messed Up?

I sent something to Minnesota at the end of March and there is zero info on the USPS site about it, at all. All the info I can get is from my own home country's site, which shows that it arrived on US soil mid April but no more updates since then Wha...

False Return

A buyer is requesting a return on an item that they claim is damaged. However, upon looking at the photos that they sent, it is not the items damaged, but the FREE protective coverings that I put the items in. I do not know what to do because they ar...

Barcodes on USPS Shipping Labels not Printing

I've been having a weird couple of weeks. First, the tracking info on my shipping labels didn't match what was in eBay, and now my Rollo printer isn't printing barcodes at the bottom of my USPS shipping labels. This began this weekend. I found that, ...

Resolved! Trying to buy something, running into glitch, scam?

Hello, So my issue is that I used a 'Make best offer' and it was accepted. The item said it shipped to U.S., and I'm ready to pay. However it says my address isn't accepted, that seller won't ship to my address. It tells me to request new total and r...

How to reprint a shipping label?

I wanted to print a shipping label, but it got caught in my printer and it came out all damaged. When I tried to reprint it, I got this message in red from eBay:"We can't let you print this shipping label more than 5 times.So I could not reprint the ...

partial credit to buyer

I was able to use a smaller box for my shipment which reduced the shipping cost. I would like to share this savings with the buyer by issuing a credit in Ebay, but i do not see where to get this done

Resolved! How can my "Guest" eBay buyer intitciate a return?

I don't mind her wanting to return it, but I don't know how to tell her to do it as I told her to got to her purchase history and find the item, and she said she is a guest and has no purchase history.

Invalid shipping address buyer won’t respond

item purchased and payment received but error message that the address is invalid. the address is correct except for one letter. Aurora CO is spelled Auroro. I cannot proceed without correcting but if I change it, eBay support has confirmed I void my...

Will i receive my item from China during this covid crisis?

Recently i bought an item from china (Free International Shipping), i live in Morocco and i'm worried that i won't receive it beacuse of the current crisis. if anyone has any information about this please let me know.Thank you.

Combining shipping when one label is created but the other is not yet

Hello everyone, I have 2 items paid for by the same buyer. I did not have the combined shipping option on but it is now. I printed one label and was going to ship when this person won another item. I want to combine the items but make sure they are b...

Question about shipping.

Somehow all my auction listings got defaulted to Flat Rate shipping small box. I have tried to edit the listings to show calculated shipping but it wont allow me to edit. And I can't end the listings to start over. How do I get the shipping back to c...

Another unfair refund...

So today I lost a bunch of money because apparently the item did not arrive fast enough. The item was shipped the next day, and the tracking number was given aswell. So I am quite furious, knowing that I did my part and the client couldn't be patient...

Ship by May 4 at 11:59pm PDT. Estimated delivery date shown to buyer:May 4, 2020

Here's what the Order Details page says: Ship by May 4 at 11:59pm PDTMake sure you ship your order within the handling time you specified in the listing.Estimated delivery date shown to buyer:May 4, 2020 Obviously, eBay is ignoring the three day hand...

Ebay did not give the deadline to ask step in the case.

Hi all,Why ebay did not give the deadline asking to step in the case? You can see the below picture. Thanks

Buyer canceled shortly after purchase, can't refund, paypal balance

A buyer Purchased an item and canceled shortly after. The buyer paid $50.52 with tax. I no longer keep funds in paypal (as per most of the board recommendations) and have not sold much on ebay lately.I had $48.19 of the buyers money in paypal, but ha...