Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

International Shipping Protection

Does anyone know if I ship USPS First Class Package International or International Standard Delivery will Ebay cover me if the package is lost? I was under the impression that I would be protected only if I use USPS Priority Mail International Packag...

Having trouble printing shipping label from PayPal pop-up

Folks,Have been trying to print a shipping label on the popup window after paying for it on PayPal. Instead of printing, the PRINT command just takes me to a "Save As" file directory, where it attempts to save the file as a "PRN". Any idea why this i...

Delivering test kits to Seattle homes

So I hear on the news that a certain company that is known for their quick 2 day delivery is helping residents in Seattle delivering and picking up at home test kits for the virus. Aside from helping out the country, that is GREAT publicity to get an...

Bought on eBay, Sent by Amazon as a Gift?

I bought a item from a eBay seller that needs to be returned since it is defective. This item was shipped to me in a Amazon Prime bubble mailer with a piece of paper inside saying A gift for you with the order number, Send a Thank You Note and Amazon...

REFUND SHIPPING

HI, I PURCHASED A PAIR OF GLOVES. THEY WERE TO SMALL. SELLER SAID SEND THEM BACK . I DID. THEY SAID THEY WOULD SENT MY BIGGER PAIR AND AGREED TO REFUND MY RETURN SHIPPING FEES. THEY TRIED TO SEND ME MY 11.00 AND CHANGE BUT IT JUST SHOWS ITS SENT. I C...

eBay Return Policy for preowned or used items

How many sellers believe the return policy should be revised for selling preowned or used items ? Personally I would like it removed from the preowned or used category. But I am sure that is wishful thinking. It should be in place for lost or damaged...

Resolved! Not taking in account for holidays in shipping requirements

I sold an item the Saturday before President's day when the post office was closed. I got a glitch for not mailing it in 1 business day. That effects my seller performance. BTW- Can anyone tell me what this is?No name on the bottom

Package stuck in Tel Aviv since March 3 ( 3 weeks) and Buyer is antsy.

Any help in how to remedy this situation would be most helpful.As stated in the subject, my package was shipped using eBay International Standard Delivery and processed through Ehrlanger, Ky smoothly arriving in Tel Aviv, Israel where it has not move...

FedEx shipping down?

Anyone else having problems with trying to print FedEx labels through ebay or paypal? It seems it is down atm

Ebay seller contacting card issuer

Hey ebay decided the case to my favor, and refunded me, since the seller failed to facilite the return shipping cost, for the phone which was icloud logged in and with buggy flickering screen. Now the seller says that he will contact his card issuer....

Ebay return closed because paypal dispute, but there is no paypal dispute

I ordered an item that turned out to be a scam. The seller (obviously) refused to return my money, so I filed a case with ebay. Ebay resolved the case in my favor, and said my money would be refunded when the item was returned. So I printed out the r...

Short sighted rule

When we add the following to a listing:Due to the coronavirus pandemic we are changing our return policy from “Returns Accepted” to “No Returns”. We hope you understand why such a change is necessary. eBay prohibits it with this response:We do not al...

International shipping item held up and ebay not giving extra time to resolve

I sold an item with a value of about $200 to a buyer in Greece back in February. (I am in the US) I used this new eBay International Shipping when prompted. So the item got stuck in Germany for a couple weeks, the buyer believes because of the pandem...

Covering Return Shipping Question

Hello all, I sold an item earlier this month with buyer paying shipping and option of 30-day returns, buyer paying shipping. Earlier this week the buyer filed a return for missing parts or pieces claiming the item was missing parts and would like me ...

Resolved! Seller protection is a joke

I am a top rated seller with over 1100 positive feedback. I always always try to do the right thing and always work with my buyers when issues arise. Recently I sold a new in box sealed gaming tablet for $300. It went to Canada using the Global shipp...