Shipping
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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Wrong shipping costs

Hi I started selling some goods (im relatively new to this) and Im from EU but when i listed shipping costs for domestic shipping is stated as im from USA and sending to EU and vice versa.. And now i cant change that... I tryed to write to ebay throu...

Resolved! How open a case for an item from hacked account?

I recently purchased an item and paid for it. I later got a message saying the sellers account got hacked and also the purchase got cancelled. There is no option to open an INR (Item Not Received) case and I did not use paypal when buying this item. ...

I HATE USPS - I REALLY DO

USPS sucks. Yeah, I know, UPS and Fedex have issues too, but you can at least talk with someone if there's an issue and get a reasonable outcome. I live near Boston, Mass. Bought an item that shipped from the UK. Instead of going to the New York ICS,...

Buyer prints return label but never ships now what?

I was wondering if a buyer wants to return a item I sold them and they request a return through eBay and they creat a shipping label with tracking but never actually ship it what do I do? The date is weeks past it's return by date and it's showing th...

Buyer tried to scam me (Damaged product return)

Hi, So this not so clever buyer tries to scam me, he won a listing of a DSI XL in almost mint condition.upon receving he opened a return case claming the product is damaged (screen damage) he uploaded photos of a diffrent console!the console he showe...

Resolved! Shipping question as a seller

In the spring update it says this: In order to protect you from “Item not received” claims filed through eBay Money Back Guarantee, starting June 1, 2020, we’ll require you to use shipping carriers that are integrated with eBay and provide regular sh...

User avatar by Rockstar
  • 186 Views
  • 1 replies
  • 0 helpful

Cost of express priority mail to Australia ?

A buyer is asking the price for express mail to Australia. I checked on USPS.com and it says it's 39.45 but then the price comes up as $63. I feel that's a little pricey or is that the correct price ? does anyone know ?

Parcel Forwarding From USA to Australia

I would like to ship a StarWars Blueray collection from the USA to Australia. It weighs about 8-10 pounds. I would like to know carrier rates to make an educated decision. Thanks in advance!

User avatar by Pathfinder
  • 324 Views
  • 9 replies
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Ebay put domestic shipping charges on an international shipping

I live in europe and someone ordered an item from me, that person lives in US. I noticed that he paid 2 dollars for shipping when I in shipping details when listing the item marked that all orders from US sent internationally to be 6 dollars. How com...

Customer returned damaged item for exchange/refund

We have experienced customer sent back damaged item for exchange/refund.The product we selling is LCD screen, and the way we test is to connect with a tester. The item came back with internal damage and a cracked inside which caused liquid crystal le...

Returned package... now what?

My buyer's package was returned to me because the Post Office was unable to deliver the package. Do I recharge the buyer for the postage or do I have to eat the postage, already lost money on this listing. Thanks!

Cheapest and/or Best way to ship giant stuffed animals/plush

I won both of these at my local fair at a game that I'm really good at. So far, I've tried listing them on craigslist and letgo (I would try offerup, but I was banned from their services for no reason) for $49. So far, no one has contacted me letting...

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User avatar by Adventurer
  • 5203 Views
  • 23 replies
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Returning an item that doesn't work

Hello!The item that I ordered is not working so I initiated a return process. The seller accepted it but I got an email from eBay that the seller cannot send me the return label and that I have to contact them. I contacted them and ask them to tell m...

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