Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

having a probelm with fedex shipping

I am having a problem with FedEx shipping, not the shipper.I need help solving this problem I am having with FedEx shipping.The problem is at local FedEx facility UKIAH, CA 95482.the shipping information is being changed.This is from a FedEx tracking...

Package says "In Transit" since April 13

Hi, I have a package that I shipped to a customer on April 4 2020, and it has said "In Transit" on the tracking since April 13. How do I find out where my package is exactly because I want to get this to my buyer.

Damaged and wants refund...I am having trouble believing them.

Buyer claims item (expensive) arrived damaged and wants a refund. Claims they have tried to send me pictures twice, but nothing is ever attached. I just told them I will need the item back to file a claim. Question; who pays for the return shipping, ...

Buyer buys item then once shipped asks for a refund

Hello can someone give me advice on how I should proceed. On the 24th of April I sold a digital game code on ebay, which was bought and paid for. however 7 days later the buyer contacts me from his ebay account saying: "Hi, the 24th of april my ebay ...

Resolved! Shipping options--am i missing something?

So like most, I just LOVE the shipping page now! /sarcasmUnfortunately, going back to classic label doesn't work for me anymore. I got all excited one time when i got classic label--but it was only for an item going to an APO address. Oh well. I have...

Resolved! Surreal USPS Employee Experiences

There is one small post office located in a strip mallwhich I occasionally drop-off at when in the area.The only employee I have ever seen, a lady appearingto be in her 50's, never fails to disappoint. Yesterday, was no exception. I walked in, the on...

Resolved! Why can't I select Media Mail?

Hi, I just created a listing and I'm not able to select media mail for the shipping service. Any ideas on how I can fix it? https://www.ebay.com/itm/United-We-Stand-by-Ross-Perot-Signed-First-Edition/233227095827

Resolved! Aramex Shopandship NY loosing Packages

Hello, Would like to share bitter experience with Aramex Shopandship. I had bought a product from ebay seller, shipped to my Aramex Shop and ship address in NY, As per USPS Tracking it was delivered on 27th of April Morning.USPS Tracking: 94055082054...

USPS scanned then unscanned a package - will label still work?

Just ran into a situation that is probably not that common, wondering if anyone knows the answer. I went to drop off some packages at the post office and usually ask them to scan it and give me a receipt (for proof of acceptance and also for my own r...

Packing Slip now no longer shows price paid and shipping - did I miss another change we asked for?

Yesterday all was fine, but today, my packing slips print without the price the seller paid, the shipping the seller paid, and the total. If I try to edit it, that info is seemingly not available to add to the packing slip. Is this another change tha...

PLEASE wear a mask at the PO

I have the PO pick up packages but sometimes drop them off. I was aghast only the employees and myself were wearing masks yesterday. It's a small town but still with 5 people in line and not one wearing a mask it is a problem. Not to mention the thre...

Media Mail option not showing up as of today

Earlier today while listing some movies (DVD'S & VHS) the media mail option quit showing up under the Calculated cost section. It does show up under Flat: Same cost to all buyers. Is anyone else having this issue today.

Does eBay give a late shipping defects for a drop-off scan that isn't showing up?

Hello, I always fulfill my orders the next day, usually by USPS pickup, so that's what all of my listings say. However, I sold an item using media mail, so I dropped it off at the post office. It seems as the scan isn't showing up like usual. Will I ...

Resolved! Ebay Resolution is only via email and not responding on a buyer claim

Ebay has made it very difficult to resolve an issue. No longer can you call, no chat feature, only email and they are not responding. Very poor customer service, the current situation should not have affected their ability as support works from home....

Resolved! Shipped but Item Removed?

Hey guys! So recently I bought an xbox one s from a buyer, but then I got an email saying the account may have been compromised and the transaction cancelled. The catch is that it said the item shipped even though it's no longer listed. Should I be w...