Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Possible scam?

I’m not sure if I should be concerned but I am. I purchased a lens on eBay on March 3rd and asked the seller when it will ship and got no response. On the 4th the seller marked as shipped with the shipping code and the code was through FedEx and FedE...

shipping from china

I have had to request refunds on about a dozen items not received. Is shipping from China totally shut down? I have about 20 more items overdue.

Delivery

I have placed an order on the 6 February 2020. The delivery dates were between 17 February 2020 and latest 2 March 2020 but I did not get my order and this site is not helpful at all

Sales Tax....On the "USPS" shipping cost of a purchase on Ebay. Against Federal Law ?

I live in Nebraska. 7.25% sales Tax. Iam also a super seller. Federal law does specify that the USPS cannot be forced to charge sales tax on postage or postage stamps. Is the Vendor on Ebay for postage Ebay itself ? How can this be so. When I sell so...

fedex denied international claim

Fedex denied my lost package because they said once they give it to customs they are not responsible for it anymore. Does anyone know if this is true or if I have any recourse? It's a $300 package and the last update says: in transit https://www.fede...

Endless returns with "doesn't match description or photos" when it does - no recourse in sight.

Has anyone else gotten nearly endless returns where the buyers claim the item doesn't match description or photos when the item does?I have noticed this seems to be a go to with buyers who regret their decisions but don't want to pay shipping to send...

Cosmetic Returns Authorized by Ebay & Seller has no say so in the Matter (Coronavirus)??

When it comes to Cosmetics, I always have "NO RETURNS or REFUNDS" due to Sanitation & Health Reasons. Ask questions before you buy. Well, I sold an item & the Buyer had put in for a Return & Ebay automatically stepped in & gave her the right to retur...

Ebay International Delivery, problem with alignment of label.

I just printed my first label and can't get the alignment correct. Unlike other labels it is printing vertical on the page, and is cropping off some of the label. Any ideas or fixes? Thanks, Tony

Didn't receive parcel

Hello!Sorry for my English language.I was created case iLux / Godox 500w... (352954957756).The request was not decided in favor of the buyer. By tracking, it is clear that the parcel did not reach the addressee, but the status was received on the e-m...

Item lost in mail-issued refund-uninsured-how do I get the money back

Is it possible to get reimbursed for a package that was lost by the USPS but was uninsured? It was a media mail package of several books and I immediately refunded the buyer when they made the claim for an undelivered item that should have been deliv...

How to estimate how much shipping will cost

Aloha,My business is in Hawaii and I want to offer free shipping, but wanted to see how much shipping would be across the United States. Is there a way to see how much shipping would be to someone in Nebraska or New York? Mahalo,Chris

eBay Standard Delivery

My apologies if this question has been asked, I couldn't find anything in the search. I know eBay is now offering their own shipping method on international orders, called 'eBay Standard Delivery'. This method appeared in my list of options in the la...

Can't print label for a returned item.

I recently returned an item and I'm having some trouble printing the return shipping label. The item didn't match the description and I asked the seller for a return. They had a no return policy, but they expected anyway. I then got 2 messages in my ...

Buyer returned item that wasn't ours.

We are still so confused about this whole ordeal. We sold an item, paid for a return, then buyer sent wrong item back. We contacted buyer and sent photos next to the actual one he won on our auction to show him we didn't receive ours back. He started...