More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
GSP combined shipping costs
I have offered combined shipping on a listing , buyer has bought thru gsp and is getting charged postage for all items, how do I refund the extra shipping charged?
shipping address change
Buyer bought and paid for item....I shipped right away and then received email from them asking to change address from 45th to 47th street...could be legit but I told them to contact the post office They asked me to because they were in Brazil. They ...
Buyer ask for a refund without receiving the item
Hi! It´s my first time in the community, I came to ask some advice, I sold an item to a buyer in the USA (I´m from Chile) and the shipping it´s done by UPS (Pretty trustworthy), it has some delay because the mail works slowly here to start, and with ...
Resolved! Shipping Label Links for Customer Returns.... allowed or not?
I know sharing personal information or links to external websites is not allowed in Ebay messaging, but I was wondering if there are any exceptions for specific scenarios? I am in a scenario currently myself in which I am trying to provide a return s...
Resolved! EBay refund says I was refunded through PayPal when I did not purchase item using PayPal
It says that my order was refunded through PayPal when I did not pay for it through PayPal. I don’t have a PayPal account connected to my eBay so I’m confused where the funds are/will go. Will they eventually show up in my bank account ( I payed wit...
Fulfilled order from FBA, Deliverr and manufacture(drop shipping) are allowed?
I called eBay to ask that is okay to fulfilled my eBay order from FBA(Multi-channel shipment) and Deliverr. They said as long as the box has no logo on it it will be fine. So NO FBA but Deliverr is an acceptable. I also read some posts here It may be...
Ltl worldwide shipping.
Hello to everyone, can somebody help me? I need company with LTL service, cause i sell parts for cars from Russia, but with only small size. And now want to sell bumpers/engines etc.May be somebody now such freidht companyes?Thanks.Ps Sorry for my en...
Problems scheduling a pick up on the USPS website.
At the very end of the procedure, the processing bar just keeps "thinking" and never confirms the transaction. This happens to me maybe 9 out of 10 times. I have to keep trying and trying. I even switch computers. Try it on my laptop. Try it on my mo...
MORE THAN FIVE LABELS PER ORDER?
I HAVE AN ORDER THAT TAKES 12 BOXES TO SHIP... IS THERE A WAY TO PRINT MORE THAN 5 LABELS THRU EBAY OR DO I NEED TO DO SOME THRU FEDEX OR USPS
It's no mystery how buyers have become trained.
Buyers delivery expectations have become crazy, and we all know what/who is to blame. I ordered candy from Amazon--I don't have Prime, nor did I pay to upgrade to a faster delivery. I have no need for speed for this item. So why does USPS have to mak...
Never believe an ebay CS Rep......
I have a clearly stated No Return policy. Obviously if I send the buyer an Item Not As Described, send the wrong item, never ship an item, the buyer should and is well within their rights to expect and demand a refund. I have no problem with this. Ho...
I bought an defective item. I want to return it. however...
The return address is Israel. (according to ebay)The return address is Nevada. (according to package I received ) Shipping cost and time are critical.What am I to do now? If I crossed the "international boundary", then I apologize.If this was not not...
Starbucks gift card fraud
I bought Starbucks gift cards from eBay. I paid it by paypal as the seller requested it. Giftcards looked initially fine but Starbucks found they are disputed gift cards and took all the money. I talked to Starbucks and they would not give the money ...
Buyer wants refund for my authentic item not their matching counterfit
Hello, thank you in advance for any helpful suggestions. I sell cosmetics and do not accept returns in my listings. I will on a case by case basis depending on condition of item, if it’s still sealed for example, otherwise cosmetics cannot be resold ...
Resolved! False item not as described case
Good morning!I sold an item at the end of January, 4 days after receipt the buyer filed an Item as not described return; the item never got scanned during the return and was returned to me 3 days past the time that eBay told me they may close the cas...
