Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller has TWO Different Return Policies Listed??

I am very confused, and asking for input. My son wanted a new DS battery, because his DS wouldn't charge. We looked online, and only looked sellers who offered free returns just in case the battery wasn't the issue. We purchased from someone who offe...

Buyer Claims Item Not Received

Haven't sold in a long time on here, and I sold a $50 item that the buyer claims they didn't receive yesterday, although tracking shows it was delivered. This appears to be their "first" purchase on ebay, no feedback, so I am a little leary. Their ac...

Return case put on hold? No response from seller

Spoiler (Highlight to read)I have a return case that has been put on hold, even after waiting for 7 days to get a response from the seller after I asked eBay to step in. The Item I received was severely damaged due to a complete lack of packaging for...

Seller sent WRONG item, Returned it and didn't get refunded Original Shipping!

Opened a return request and the seller only refunded the original payment amount minus return shipping. I asked eBay to step in to refund the original shipping amount and they closed the case saying: You didn't pay for this item with a payment method...

Combine shipping

I have about 100 or so listing currently up, and every once in awhile I get someone that buys 2 products and message me if I combine shipping. I’ve done it once before but I’m not sure if they are wanting a shipping discount or if I can invoice them ...

price gouging postage

Since when does ebay allow one can of lysol to charge 40.00 for postage ??

combined shipping

Have a question about shipping with COMBINED SHIPPING. I offer COMBINED SHIPPING for all my items, but I cannot 'turn on' the COMBINED SHIPPING option within ebay because some of my items cost more to ship than others. Therefore, I always let my cust...

Global shipping program

Has the global shipping program been suspended? I am now able to send an invoice on items that I had set up with the global shipping program. I was unable to do this before, and my customer has not yet received an invoice form Ebay.

selles using media mail for ineligible goods

Should this be a reportable issue? I feel it should. Media mail is for certain items only and USPS randomly opens & inspects the contents of MM packages to ensure the system is not being abused. Opened packages found to be ineligible may be * returne...

Shipping liquids like shampoo

How do you deal with shipping an item like shampoo? What shipping method do you use?

23 Year ebay Business Considering Quitting

I don't know if anybody can help here. I have been selling on ebay since 1996, just after ebay started. I'm on the verge of pulling the plug because I am so fed-up with ebay always siding with scamming ebay buyers. This latest episode started when a ...

Accidentally swapped labels.....whats the best way to help my buyers??

I used the shipping tool to print multiple shipping labels, but I unfortunately put the wrong label on two packages (customer A received the package for customer B, and customer B received the package for customer A)...I contacted both customers, and...

eBay FedEx shipping discount not updated to seller listing--over charging for shipping

I have linked my eBay seller account to FedEx and receive a health discount on their cost. But my buyers consistently are charged MUCH more than my actual cost. Buyers are always charged accurate USPS discounted amount; to the penny. But not FedEx bu...

items sold but stack on the airport due the virus

hello i have a problem i have already sold a good amount of items i have already shipped them...but the aeroplanes are not flying...and all the parcels are stack on the airport...soon the sellers they are gonna ask me where is my item i want a refund...

International Shipping?

Is it safe to say that packages shipped Internationally will arrive in a timely fashion, or even at all? Given the current situation, are the cargo planes still traveling? Sorry if this sounds like a dumb question, occasionally I make overseas sales,...