Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Freight service / shipping Option

OK, I was away for a few months and now I have NO OPTIONS for shipping services! Plus eBay added free shipping to everything! So does eBay really think I can ship a $5000 reel of cable weighing 2,000lbs for FREE? anywhere in the world? AND they appar...

Did I miss the ebay announcement?

Where they're now giving buyers 30 days to ship back a return?

USPS pickup

Are USPS pickups working for you? My local post office never answers their phones during normal times. AND they never respond to online USPS pickup requests during normal times. Does anyone have this problem also? I can't depend on USPS pickups anyti...

Unable to Issue Buyer a Refund

For several hours now, I've been trying unsuccessfully to issue a full refund to a buyer, to no avail. Each time, when the refund is being completed, this message pops up:There was a problem issuing this refund.To refund your buyer, please try again ...

question about shipping Fedex Ground

Can I purchase the label on Ebay and get the discounted rate? I see Ebay advertises a savings if I buy Fedex label off their site. Also, if I'm shipping via Fedex Ground, it would cost $45 with no discount and $21 with the discount, does it make sens...

Local Post Offices refusing to handle parcels

Will post offices accept eBay parcels? Post Office staff in my local branch stating they don't have to handle it because uneccessary. Any advice?

Listing and my purchase of surgical mask disappeared

I purchased a 100 box of surgical masks and today I was checking for the tracking on my item , and not only has the listing been blocked or taken down , what’s going on with the purchase I made . I haven’t gotten a refund , so be careful with buy sur...

Initiated a return, shipping label won't print?

I initated a return a few days ago and the seller accepted. eBay sent me a message saying the seller has provided a return label but when I click the "Print Shipping Label" button in the message nothing happens other than it takes me to the "Return D...

Resolved! EMS package stuck in "Pre-Shipment" status. What's taking so long in the USPS?

Anyone getting delays recently with the USPS when it comes to receive something overseas this month?My EMS package left the originating country on June 20. And the last update it says in the USPS site is the "Pre-Shipment" status. It's coming from As...

The seller said he did not accepted a return but...

I had a parcel that has been delivered by Hermes it was suppose to be a scooter body panel, but the packet that I received is 15 unused ale glass bottles! Hermes has reused the second address label from inside of packet I don't know why but it is lab...

Does Deutsche Post deliver with DHL?

I bought a product which is send with Deustche Post and i would want to contact them on phone , but i don't find any number for private customers on their website. All i could find is for Business .They redirect me to DHL which doesn't recognize my t...

Refund Shipping Costs

Hi all, I bought a refurbished monitor from a very reputable seller on 20th January and they provided 1 year warranty. Within 3 weeks the monitor started to show issues and I contacted seller, which told me I could get refund or contact manufacturer....

Sold item offered partial refund, stuck in limbo

Hi all,i sold an item and it needed a battery (watch) and I offered $25 back. They accepted the refund offer and now when I go through eBay it says there was a problem with the payment and to go to PayPal, when I go to PayPal it says I need to go to ...

Late Shipment Defects

I'm not sure if I've read the announcements wrong but I have a late shipping defect that I just got this week and I was under the impression that we would not be penalized for late shipping? Can anyone provide any clarification? Thanks

Buyer opened a return by mistake, won't close, and eBay customer service is closed - now what?

The buyer admitted within the messages that they had erred, yet won't close the return. eBay is holding my $75 and there are no customer service people because of this virus mess - what option do I have to get my funds released?