Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item delivered to Kentucky instead of NY

I ordered an item from Chicago that was supposed to come to NY. It instead went to Kentucky with this message from USPS "ERLANGER, KY 41025 to 41025 ELOVATIONS. The item was signed for D KEARNEY." I, of course, did some snooping around and discovered...

Resolved! Paid Seller For An Item (including estimated shipping costs), Claims he is broke and can't ship it

Hello and thanks to anyone who took the time to read this. I spent about an hour searching for an answer but only got results of sellers who flat out refused to ship at all.I recently bought an item lot from a seller. A few days later he messages me ...

RETURN TO ME SELLER

I sent the order to the shipping address, but it was sent back to me AS RETURN TO SENDER. I have contacted the buyer and now I am asked to resend to the same address but Attention a different person? How do I print a reship address and I guess I will...

Resolved! Buyer requests a return, claims damage, sends item to wrong address. Mistake?

It's possible I'm making a mountain out of a molehill here.I recently sold a model horse, and upon its arrival to the buyer, there was a damage claim. It wasn't damaged in the delivery process, but purportedly the horse had "many scratches, shiny mar...

USPS media mail is way behind on shipping dates.

I'm a small time book seller and many book orders I've shipped out 3 weeks ago, via USPS media mail, have still not reached their destination. I've already had several cases stared against me, even though I print ebay labels with tracking and go the ...

Ebay Not Refunding Shipping Fees

I purchased 4 items from a seller with combined shipping. I had contacted the seller numerous times and they responded it was shipped, I need to be patient. This is a US seller in my state. Seller refused to refund me. After day 27 of only seeing a w...

Post Office loses package they're holding for pickup. How is refund request handled?

Buyer's package arrived at post office and was being held for pickup. When buyer tried to pick up, package couldn't be found. Buyer opened a refund request. How do I handle this and will refund come from Ebay since it's not my fault?

Need help, ordered product showed up broken, seller is being difficult

Ordered a RC truck said it was coming from CA it showed up not working. Filed a return, seller wants me to return item to China and will only offer a 60% refund. Seller says I need to pay the shipping. It's been 4 days since I filed a return request....

Resolved! Seller provided label without tracking and now ghosted

As the title suggests. I bought an item with free returns and decided to return it. The seller provided a label which I used and had no tracking because they picked the cheapest return shipping they could. I entered "0" as the tracking number on eBay...

FedEx changed the package size. Got charged nearly $1000 for a 2 lb package!

We sell carpet stair treads. The stair treads are 24” x 8”. We had a customer that ordered ONE stair tread at 24” x 8”. The stair tread cost was $7.99. The FedEx Ground shipping price was $9.49. The customer paid us a total of $17.48. On the shipping...

shipping is messed up

Ok so a guy bought 2 of one of my items shipping is 21 bucks to ship one, the item is big so I cant combine shipping on it, I have to ship each one by them self, anyways eBay only charged the guy 21 bucks for shipping and it should of been 42 bucks ?...

Local sales handling time

How does handling time work for local sales? Some items I want to sell locally only, but need time to prep them when they sell. Handling time appears to be removed as an option when I select local sale.

Missing return label

I’m trying to return an item but anytime I go to shipping details, like the FAQ says to,there’s no link to shipping label it just gives me an address. In one of categories it says to email return label and I do but it only sends me a packing slip tha...

Am I Able to Request a Return/Refund Based on This?

Hello All, Sorry if this is common knowledge, but I'm fairly new to eBay. Recently I bought a signed Aaron Rodgers jersey on eBay. The seller claimed that it was a signed Aaron Rodgers Jersey with a COA (Certificate of Authenticity). However, when I ...

EBAY PLEASE UPDATE WEBSITE TO LET BUYERS KNOW OF SHIPPING ISSUES WITH USPS AND OTHERS!

I have had multiple packages not arrive on time. Some have bounced around for days from one state to another before getting delivered. I talked to USPS this morning and they said all packages will most likely have a 2 or 3 day delay from expected del...