Shipping

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Why does eBay facilitate the sale of counterfeit products?

I purchased a pair of Apple AirPods that turned out to be counterfeit. I went through the return process without any issues, choosing the option that the item was fake. Upon receiving the returned product, the seller relisted it, so I left negative f...

Ebay providing incorrect return address - 3 packages sent to old address!

This month, 3 out of 4 returns we've had have gone to our registration address rather than our return address. I am not sure what is causing this. It's especially weird since one went there and the others didn't. Does anyone know why this is happenin...

Erlanger, KY 41025 global shipping center

I could puke: eBay tells sellers, there wouldn't be a problem with miner's safetey lamps as they aren't restricted to be sent to Germany. And then staff at Erlanger, Ky. global shipping center confiscates the lamps! I wonder, if there is someone at E...

Item quit working within 24 hours

I purchased a fitness tracker from a seller that has a No Return policy. It quit working within 24 hours of me receiving it. It was brand new with open box. I contacted the seller and they keep asking if I bought a SquareTrade warranty I only paid li...

Erlanger, KY 41025 global shipping center

As the seller didn't want to ship it directly to me in Germany, I was forced to use eBay's global shipping again. My package UPAAC000000091790044 has now arrived at Erlanger, Ky. global shipping center. I wonder if it will be forwarded to Europe this...

SHIPPING AND TRACKING

I think buyers all agree that WINIT tracking is very bad, they never update their tracking, they loose your mail or send it to the wrong place! eBay needs to get rid of WINIT tracking PLEASE!!!

Fedex Charging Additional Shipping Charges

Hello, Does anyone have any experience or advise on how to handle Fedex's extra shipping costs? For months now we have been observing discrepancies between what we anticipate to pay for Fedex labels and what we are actually charged on our invoice (Ke...

Resolved! Why is a return for "changed my mind" counting against me?....

I have my first return in years so I'm confused about this. I sold a DVD, buyer started a return before movie was even delivered. Reason they put down is- changed my mind. As I have free returns eBay immediately accepted the return on my behalf, I ge...

Returning the shipping

Bought a game from some seller and in topic said lifetime acces and i was okay with it until he gave me that product that i am going to share with someone else and cant even fully acces to it and that didnt even wrote anywhere in product details. Str...

Shipping insurance

Hello and thank you for your help-I sold a $1500 item and would like some advice about shipping it with insurance.i normally use shipsaver. I just had a conversation with them and was told that if the item was lost or not signed for (signature confir...

Buyer returned item and is lying to me.

Been on Ebay over 10 years 100% Feedback Sold an Iphone XS. Had the phone after I bought it on two different cell networks without issue. Phone was mint condition with exception of FaceID which I had disclosed. Buyer bought phone and claimed it was n...

Shipments not received

Anyone having issues with packages not being delivered? 2 different packages picked up in November....never to be heard from again. Showed they were picked up...I refunded the buyer filed claim on one...was paid...the 2nd was 1st class so could not f...

Resolved! can you use the priority mail Mili-Pac envelope if it is not for the military?

I have all these Priority mili pack Tyvek envelopes. Can I use them for non-military address w/ Priority shipping of course? Thanks & Happy holidays.

How to send pdf of my own label?

How do I send a good quality label to the buyer for a return? I accepted a return and want the buyer to use a label I provide with insurance. In the return details I can only upload a jpg of the label, not a pdf. The buyer says the resulting label ca...

Best Offer with split shipping cost

Hello, I’m new to eBay selling and have received an offer for one of my listings. After some negotiating, the buyer who’s made the offer has messaged me regarding splitting the shipping cost. I am unsure how I would go and find how to do this. I’d ap...