Shipping

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Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. "We've identified a small number of USPS tracking numbers for eBay-purchased labels that show tracking activity—such as a 'De...

Returns

I have found out that ebay does not care if a buyer attempts to sell an item that they requested to return. I sold an item for $130. Buyer didn't look at photos fully then claim Not as describe/Doesn't match description. Return was automatically open...

Resolved! Why are my listings showing "same day delivery" when I selected 1 day handling time.

I double checked what I had listed. It clearly shows that "one day handling time" is selected. Yet when I look at what my potential buyer sees it shows same delivery if ordered within XX hours - and those hours translate to roughly 1 PM. As far as I ...

How do I help buyers get set up for EBAY GLOBAL SHIPPING PROGRAM?

Answering peoples questions about shipping to Canada has always been a pain. Then, in the past couple years I noticed that some buyers located in Canada were . But when I print the packing slip, I notice the items go to Kentucky, then off to the cust...

Scam?Seller changed delivery adress during transit for himself

Dear Ebay community, Please help. On the date of 4th of March,2020 I've bought a set of wheels.Order was shipped, on the next day my previous Ebay account was unfortunately blocked due to non-understandable reasons.On the date of 8th of March,2020 se...

What is the point of contacting support?

Ok, her is my story as I sell in many platforms, this is the first time I had to deal with this. 1. Buyer buys pair of cleats2. I shipped same day and he receives cleats next day (so far so good)3. 1 day later, buyer open a return ticket (no problem ...

Resolved! PayPal Refund Sent Before Item was Shipped

Hi, I'm a new seller and I'm a little confused with the refund process. I sold a cpu and a motherboard, and the buyer informed me that the motherboard arrived with bent pins. I know this isn't true, and the buyer likely damaged it while they were bui...

Resolved! package was shipped in 4 huge boxes but i got 1 return label?

do i just print it 4 times and put on each box? the order was shipped in so many boxes since it was 20 quantity of the listing, that itself was for 200 of the item. what astonishes me about USPS priority RTN SVC labels is we're putting these on HUGE ...

Shipping 32 ounce Rubbing Alcohol(flammable material)

I contacted the post office and they said the largest flammable size you could ship is 16 ounces, but I see people selling the 32 ounce size of rubbing alcohol. How can they do this if being honest? Can anyone help me with this? Thank you

orders delivered but don't show to be

I have two orders on sold list that doesn't show to have been delivered. There isn't any problem from the customer because amazon showed them delivered. The carrier doesn't give a tracking number. My question is how do I show them delivered and clear...

I wanted an item i paid for and ebay gave me a refund instead now i cant get same item for same $$

I purchased a buy it now item and specifically told seller and ebay I still wanted item even with the delay in shipping and this is after ebay asked me what I wanted and I clearly stated in several e-mails to them that I still wanted seller to send i...

Seller hasn't shipped item or answered repeated emails

I purchased and paid for an item on March 16. The seller lives in a state that has a shelter-in policy now so I messaged the seller asking if they would still be able to ship the item, and if not, to please cancel the order and refund my money. It's ...

Buyer shorted me on a return. What recourse?

I sold an 8 piece set of golf clubs. Buyer files a return and ships the clubs back. The problem is that he sent the clubs back with one club missing. I can't find a way to contact him to ask about the missing club. What can I do to get satisfaction o...

Possible to Copy a Rate Table

Thanks to the incompetence of eBay, I need to change the way I handle Guaranteed Delivery. They have never been able to use my shipping account and give better estimates on delivery. Its always several days too long. So i plan on biting the bullet an...

Resolved! Seller stalling on me or what??

So on Feb 12, I won an auction to the tune of $51.74. I paid promptly. As of Feb 20, I get this message from the seller:"We had a sudden death in the family the aunt that raised both my brother and I passed away suddenly we had to go out of state to ...

Returning during national emergency

Recently, I was authorized to return a defective item.i cannot leave my house now during sheltering in place during National Emergency.can there be an extension in time for those who can’t get to the post office?