Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Return Shipping

Hi. I purchased an item and the seller offers free returns. However, I no longer need it (still new in package) and would like to return it. Can I, the buyer, pay the return shipping? I don't feel the seller should pay when it's my "fault".Thank you.

Fedex Smartpost rates

A couple of weeks ago I discovered that the SmartPost rates offered by eBay were lower than the rates I was getting from FedEx via my account. Sometimes eBay was offering discounts close to 50%. I called my rep but don't have a response yet. But this...

heard from Michigan PO worker...

Sellers and buyers alike are dealing with huge shipping delays. As a seller, I have opened several cases this week alone. Packages are showing no movement for an entire week, passing the eBay estimated date of arrival. I have gotten 2 phone calls fro...

USPS

WHERE IS E-BAY? Of Course MIA - when this really matters to eBay sellers:CALL TO ACTION: Save the U.S. Postal ServiceThe U.S. Postal Service has become one of our most essential services during the COVID-19 crisis. It is the means by which millions o...

Ebay international delivery

So recently Ebay introduced Ebay international delivery. It was my understanding this would be the same as USPS after it left the US. I started using this service seeing I could save money doing so but since have had my regrets. When using USPS I hav...

Available for Pickup

We have an item that tracking shows to have delivered to their Post Office on 4/29 with a status of "Available for Pickup". Buyer claims they went to the Post Office and were told it wasn't there and must be at ours. The tracking does not show that i...

Resolved! Shipping is messed up

Ok so a guy bought 2 of one of my items shipping is 21 bucks to ship one, the item is big so I cant combine shipping on it, I have to ship each one by them self, anyways eBay only charged the guy 21 bucks for shipping and it should of been 42 bucks ?...

Buyer requests to cancel sale

A buyer requested to cancel an item. I mistakenly went directly to PayPal and refunded the money. It cost me my PayPal fees + a fee for the refund. It's not a lot of money but now I'm also out my eBay fees for selling the item. I can't even get throu...

Are packages shipped to Canada during Covid (May) still being delivered?

I have a buyer in Canada who wants an expensive item. I have stopped all international shipping on ebay (so this is not) are packages still making it in a 'timely' fashion will be shipping Priority intl (with insurance, if that is an option)

Return Was Delivered, But Not Updated on eBay

I had a return which was delivered 4 days ago, but eBay return details is showing it still at "Out for Delivery", and won't update with the USPS system, so I can't get refund. What should I do?

Resolved! USPS Scheduled Pick Up Not Available !?!!?

Tried to schedule a pick up on the USPS website for 5 packages and this is what I got> see attached screenshot Anyone else having this problem today Monday 5/11/20?

Ebay gives worng address to seller and the item was deliveried.

So I ordered one item from UK, and I put up my correct delivery address, however, the seller got totally different address, and the item was deliveried. We found out the address did not match after the item was deliveried. And now what should I do?

Buyer wants to return unfairly

I sold a pair of shoes. The description said “well worn” and lots of pictures were provided. The listing also said “returns not accepted”. They sold on 4/20 and today the buyer says they want a refund because of the condition of the shoes (they are s...

Bulk shipping error

I have purchased about 89 labels and about 470 dollars has been charged. It showed error as arose and I did not charged for 72 labels.I only have received the refund of about 17 labels. Usually if the error comes up from the bulk shipping, they only ...

My package was delivered to the wrong state!

Checked my purchase, it had my correct address yet for some reason the seller shipped the package to an address in Florida rather than Michigan. I contacted the seller about this yesterday, the seller responded that I'd have to file claim. I already ...