Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Misuse of returns?

Buyer opened up a return case for a sealed face skin product and said it arrived damaged and doesn’t charge. Item was received April 10th and case has been opened. She has had this for almost 30 days and used it. I can no longer sell the product beca...

Packing Slip I used to have the cost to customer printed on it??

Now I can't get it to show the cost of their purchase. I liked that option as my customer could see what they purchased and what they paid for Item and shipping if it had shipping.Any help appreciated!Thanks Dennis

More returns in 1 month than 6 months

We have gotten more returns 1 month than we had in 6 -8 months. Never expected more returns because of this virus thing. We sell clothing, in all are listing we list the size and measurements and lots of photos. I have not listed any thing new since ...

USPS shipping misinformation

Anyone else noticed the delays in getting purchased items late, even days after the GUARANTEED DELIVERY DATE??? eBay in my opinion needs to revisit the advertisement of GUARANTEED DELIVERY, especially when USPS isn’t GUARANTEEING ANY DELIVERIES ON A ...

How to Cancel Item but Keep Shipping?

I have a question that may not be obvious. The situation is that I sold an item (on my seller account). I shipped it out, and then a few days later, the PO brought it back with a note on the package that it was an "undeliverable address." After conta...

Resolved! Is there a specific Paypal related discoussion board? Here or on Paypal?

Some time back a poster gave a link to a Paypal discussion group. Anyone have that? When I try to use the Paypal order shipping page it does not show the buyer’s name and address as it used to. It shows “edit” under the buyer’s name. But when I click...

Resolved! What if my returned item doesn't arrive?

I bought a used item that didn't match the listing when I got it. After a tense back-and-forth, the seller agreed to accept the return. I used ebay's return label to mail it USPS, but it hasn't gotten back to the seller yet. It's been in between post...

Bought item in February, hasn't shown up yet

Scratching my head here, maybe you all can help... I purchased an item from China in February, with the shipping date saying it would arrive from March 10th-April 6th. No problem, I can wait that's cool by me. February 18th the tracking number was pr...

Resolved! Pirateship question

My pirateship (shipping) is linked to Paypal & Ebay. Ebay takes % of shipping costs if I ship direct through PP or EB. Does it take a % of shipping through Pirateship?

Resolved! HELP! Ebay item return shows tracking as delivered, but I haven't received item

Hello, I am fairly new to selling I recently had an item returned as 'did not fit'. I was fine with that. They buyer shipped the item, I tracked it and it shows delivered, however, I did not receive the item, I was home when the postal carrier brough...

Coronavirus vs returns

I was just thinking... with major colleges cancelling in-person classes, professional sports games postponed, major music festivals and concerts cancelled or postponed... at what point do you think a clothing seller should change their policy on retu...

Resolved! Boxing two sales in one package

Can I do this and avoid charging buyer for second postage?

Resolved! Buyer claims I sent them a fake, item in their "proof" video is different model/serial number

Pertinent details:Recently sold a new pair of Apple airpods. New in box and factory sealed, I received them as a gift. The morning after receiving the item the buyer opened a return request and attached a video of their "evidence" that the item was a...

Hello everybody. An interesting case with a refund. Has anyone come across this???

Hello Tell me please! The customer received an empty box. The goods were lost somewhere along the way. I asked to return the parcel back for investigation. The buyer has created a return request. I attached a label to return the package there. Ebay w...

IS ANYONE EXPERIENCING HALTED MEDIA MAIL?

As an Ebay seller I shipped a small package (4 LP's) from Oshkosh, WI to Oxford, MI on 4/14/2020 but there is no updated tracking # (9449008205497448453937) info since 4/18/2020. Also, as an Ebay buyer, a small package purchase was shipped to my via ...