Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

l can`t use products,so l want to return a full refund

the product is defect ,many sellers of korean that is selling the product that l bought.they said it is defect,l knew about that ,because my major is electricity ,so l knew that it is not to connect black wire and red wire on the electromagnetic plat...

Seller forwarded package and now wants a refund.

Last month I sold a PS4 Pro shipped it the next morning. Here is pretty much what happened, the package made it to the final facility before delivery and the post office “lost it.” and took about a week past the scheduled for them to find it, then it...

Apply refund and return yhe order items

HI I had received the order. Order number 11-04922-42658 Item number 283813315367But the order item doesn't function at all.Please return and advise the refund status. Thank's

Wrong Item return shipping

why does the seller want me to pay return shipping when they sent the wrong item this is not my screw up its theirs.

False feedback & false claims

I was late, by 8 days, on shipping out a package. I know that's terrible but it was the first time I ever had to pack up and mail on a package that large. The buyer got upset and left false feedback and also opened a claim to return, lying saying he ...

Need Help Reporting Price Gouging on the Sale of Masks

Please help me take down these masks. When I put in the search term for N95 masks there are a few sellers all in California selling them a outrageous prices. I suspect they are all actually the same seller using multiple ID's as they are located in L...

Stop letting sellers say an item shipped when really, only a shipping label was printed

I'm pretty frustrated. Both e-bay and Amazon allow sellers to list an item as "shipped" when all they've done is print a shipping label. This has happened to me multiple times lately. I've been given delivery dates that are based on "shipped" dates t...

Pitney Bowes incompetence

I had a package sent from UK to my home address In Los Angeles. Cleared the customs in Los Angeles to be sent to New Jersey an then to New York. After a MONTH of floating around the tracking number said it was out for delivery at my address. I waited...

Ebay help with returns changed?

I am sorry I couldn't find anything current about this.I am aware of the recent changes done for returns allowing more time, etc... but I am confused, because I have started a return for a NAD, and got the usual message that a return request was star...

postage misinformation

a seller who had asked ebay for an explanation of very high postage to canada was told that canada post has added a surcharge due to covid 19. this is false. canada post did add a surcharge last christmas; it was temporary and required to offset gaso...

Malfunctioning of EBay form for inputting return shipping Carrier ID and Tracking #

I am providing a copy of a message sent to a seller regarding the return shipment of defective merchandise, where EBay requests the buyer to input the Carrier ID and Tracking # into the fields of a form once the buyer has indicated that the merchandi...

Can these be shipped as Media Mail?

Can LP records, DVDs and CDs shipped as Media Mail? Would appreciate some advice. Thanks

Postage costs

Just purchased something at auction without looking at postage cost which shocked to see are 3 times what I would expect to pay either buying or selling similar item which I do frequently anyone experienced this before no movement from seller

Buyer refused item but never contacted me.

Just got the package back today, never opened, hand written on the box 'Refuse for credit" RTS. The buyer has not contacted me or opened any cases, not sure why it was refused or what to do from here. I checked the buyers feedback and there wasn't mu...

Need advice on what to do or if i am covered from a scammer.

Hello i posted last week and have an issue with it now. Ill start off saying ive shipped to shipping companies before without issue. This person bought an item and i recieved the update on my paypal. so i checked the address and printed off and verif...