Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller sent first class label for a priority mail box. How do I stay covered?

I will try and keep this really simple. I bought an item. Wasn't as described. Seller accepted return because he realized he was wrong. Sent me first class return label. I took it to the post office. They said box is 3x the weight it should be for fi...

UPS.com Shipping is Cheaper than UPS via Paypal!

Hello sellers! If you ship UPS, and you're printing the labels through your PayPal account, you're probably over-paying for the shipping! $44.24 for a 43lb package that I ship often, printed through PayPal.$38.47 for the same package shipped through ...

Bulk Edit -- Remove local pickup option -- coronavirus

I have over 400 listings right now, each with a custom shipping charge depending on approximate weight. Normally, I offer local pickup. But because of the coronavirus situation I would like to temporarily delete the local pickup option. But when I go...

Resolved! My package hasn't arrived

My package hasn't arrived. The tracking # shows that it is already delivered but I have received the package yet. I already contacted the seller and I emailed the Post Office about. But I'm worried the mailman might have sent it to the wrong address....

International Shipping with File Exchange

Hi All, I successfully uploaded a Bulk File but I want to make sure a Flat International shipping price is set for International buyers. Domestic looks to be in place but I am unsure of international. Any help will be great! Thanks! -Iandj

Cant get my item for sale to show as "ships internationally"

I have listed a "lot of 10 racing pigeon rings" (leg bands) and I want to be able to ship internationally using the global shipping program. I have checked the GSP box under shipping when I listed the item but it does not say "ships to other countrie...

Resolved! 99% sure I'm about to get scammed by buyer

Sold a pair of deadstock Jordans that were flawless, 100% legit, and packed with care. A couple days later, buyer requests return for "arrived damaged" with this message: "Too many flaws in shoes are making me worried they are not real and also there...

Buyer Return Fraud/Scam

Just had buyer return me an empty shipping box. Straight up scammed for $500 pair of sneakers. So far, I've reported the buyer but what can I do now? Still have a day to send refund.

I won my Ebay escalated case...now what?

Long story short, I won my Ebay escalated case when seller would not accept my return. (thank you to all community members for your helpful support!!!!)I just sent it back on April 1st (as per Ebay's instructions with Ebay's mailing label with tracki...

unusual buyer address

I recently sold two items both from different buyers but going to same zip address. Ebay says paid, no funds in paypal. It could be delayed and I won't ship until I see the funds. My problem is the address is just abunch of "5.,32.,,n.w.sw.st.ff.stt"...

Buyer Requested Refund

I recently sold a pair of sandals and accepted an offer for $82 plus another $8 for shipping. The buyer said the sandals weren't the one they wanted and requested to return them. They asked for $98 back from the refund which was way more than I recei...

Mail from Europe delay, Am I the only one?

I buy many items from sellers in Europe. The sellers are friends and people I've dealt with for many years. I'm not getting my mail. I have orders from Mid February that haven't gotten to me. No tracking on any of this stuff since it wouldn't get sca...

Is available for pick up at a PO BOX considered delivered?

So I sent a widget out close to a month ago to a po box. The tracking says arrived and available for pick up. The buyer emailed me a few times saying they never received their item. I politely responded that it is available for pick up at their po bo...

Return case not showing in resolution centre

I opened a case for an item not received and when item arrived it was not as described so I had to close the not received case and open a return case, but although I had eBay message to show case started, it does not appear in resolution centre so I ...

eBay Standard International Delivery (eBay Send) BEWARE

I started using their international delivery service when they introduced it a few months ago. I have probably shipped 10-15 packages (via my seller account). I liked the cheaper postage and $100 coverage* Even though their claimed delivery estimates...