Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer claims he didn't receive item; tracking says delivered and left with individual.

My buyer opened a claim saying he didn't receive the item. I checked the tracking and it said it had been delivered the week before and "handed to recipient."I uploaded the tracking and asked him to ask around and just double check. He responded and ...

Resolved! USPS Tracking- Trace?

I have a few packages that haven't had any updates on tracking for a few days (and buyers are a little antsy right now- opening cases the day after expected delivery.) Soooo, I've seen a few members mention a way to "shake up tracking" by requesting ...

My account got hack and I have an unpaid item

I think my account got hacked because it said that I had recently been looking at gaming laptops, which I have not. Also someone tried to order a $800 laptop however, I am a teenager and I didn't have enough money on my paypal. I changed my password ...

Can I send buyer a prepaid return label without them filing a return request?

I sent the wrong item (actually, it is the same item but the box is a bit different and they wanted the other box) I would like to send the buyer a prepaid return label but avoid them having to file a return request / snad (obviously) is there any wa...

Seller Used Duplicated Tracking Info, Package Never Arrived

I recently put in two separate orders (on two different days) from one seller and they appear to have assigned the same tracking number to both orders. Now one order hasn't arrived and the seller is refusing to refund me because the tracking status s...

FedEx Adult Signature Required - eBay restricts Fedex from allowing buyer to Manage Delivery?

After much runaround with FedEx’s virtual assistance online (useless) and Fedex Customer Service on the phone, it appears that if an eBay Seller selects Adult Signature Required instead of Direct Signature Required, as a Buyer I can not use the Fedex...

Newegg asks me to cancel transaction without giving refund

Hi, I purchased an item from the Newegg on ebay and payed with PayPal, but next day Newegg opened a cancel transaction request because of "unconfirmed address". I was going to accept the request thinking that Iw ould get my money back, but then I saw...

Seller wants more money for shipping

So I brought an auction from Germany. I don’t normally like buying from out of the country but this person priced the item decently (unlike the American sellers that wanted 3 times the price). I first just added the auction to my watch list to think ...

Forma de contacto!! HELP ME!

Hola, me contacto por este medio porque la verdad no encuentro el lugar ni la forma de contactarme.En enero pedí un articulo el cual el vendedor marco como enviado asignando un numero de seguimiento falso. Intente recuperar el dinero pagado pero no p...

Help with INR on item still in transit through Ebay international delivery

Hi, I sold a very expensive item to a buyer in the UK. I guess i didn't require GSP like i normally do and the buyer chose Ebay international standard delivery. I requested to cancel and relist so buyer can choose GSP, but he declined. Item was shipp...

Buyer sends back totally different item and the appeal goes in Buyers favor. Surprise

I sent a shirt to a buyer last week. He requested a return stating that it did not fit. He returns a shirt of just poor quality and not even close to the one I sent. I contact the buyer. Guess what? No response. I contact ebay through the e-mail help...

Ordered really expensive item and it still hasn't arrived yet.

Hi, so last week Monday I paid for a $1700 dollar laptop for college and was provided a tracking number and it had been shipped out the same day with USPS. I noticed after a few days that the package was stuck and not moving. After 5 days of not movi...

Item Arrived at Local Post Office But Was Forwarded

The USPS Tracking states: Your item was forwarded to a different address at 12:31 pm on May 4, 2020 in TOA ALTA, PR. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect. I shipped it to the exact ...

Resolved! Item broke in shipping

Hi,I sold a Play Station 4 and two controllers to a person on Ebay. Everything was working perfectly just before sending. Unfortunately, during the shipping, something happened to the package and the console and one of the controller arrived broken a...

Paypal taking from my bank acct when making Ship Labels instead of balance

Chkd my paypal acct, called them & Ebay, got no answers as to why they are taking from my bank acct instead of paypal balance when making ebay shipping labels. Just started in the beginning of Feb 2019. Chkd my paypal wallet & it doesn't have paypal ...