Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Didnt receive entire product

I bought at automatic watch winder from a Ebay seller. I got the package but didnt open for awhile. When I did, I found there was no power supply to make the motors run, no key to lock it (specified) and some crummy unpainted stick inside that should...

Why is eBay adamant about preferential treatment for FREE shipping?

O.K., so I looked at my Active listings in Seller Hub and selected 85 items that I thought I can edit with price reduction. That went well, but as I was about to click on the O.K., button, I saw that eBay banner at the top of the page, telling me tha...

First time UPS gives money BACK on a package!

This wasn't an Ebay sale but is still unusual. Shipped a 6 pound package measuring 64x24x2 inches thick for $42.11 with my discount and which includes a $15 additional handling fee and $3.11 fuel surcharge. Now I see UPS issued an adjustment for: Aud...

I see ebay now says the seller has 5 days to refund and that is NOT fair. I pay instantly. :-(

When the buyer sends something back to the seller who accepts returns. Why does ebay give them 5 days to refund. I pay instantly and that is how the money should be returned....5 DAYS>>WOW. I also sell on ebay and if I have a return coming back to me...

eBay excludes several shipping locations, but we still able to ship there...

I noticed that eBay added a bunch of countries to the exclusion list without any notice and any control on our end (I believe due to COVID).We ship via DHL and they still ship to many of the "excluded" locations.I have a client in Morocco who is unab...

Can't purchase shipping label

Currently experiencing a problem. When I click "purchase and print label" a new tab opens which never loads, and the original tab says "Something went wrong. Sorry, an error occurred while loading the page. Please try again." - I've tried multiple br...

Resolved! Shipping

What is the recommended shipping forwarder that is recommended for purchasing items in Hong Kong and forward them to South Africa. There is particular Hong Kong seller, who is no longer shipping to South Africa and would like to continue purchasing f...

LOCKDOWN USA - AUSTRALIA

Hello for everybody!!Can you tell me what can I do if my customers buying from and I can't send the actions because have the coronavarious crisis?I made my store "I m not here now" but customers keep buying things from me. Have any trumbles with thes...

Duplicate order received

I ordered a desk and received two ( a day apart on delivery). My daughter accepted the second as didn’t know I’d received the original. Iv contacted the seller to see about returning the one not paid for and they’re not getting back to me. I haven’t ...

Resolved! Cannot file a dispute after closing a return

I ordered an item, and when it wasn't shipped for a while, I filed a return, but when I found out that I had to pay a $3 fee for a $5 item, I closed the return. a week later, I'm trying to file a dispute because it's about a week past the delivery da...

ebay dropping request to help with item not received

bought item on JAN 20 2020 seller gave track number shipper fedex say that item wasn't shipped went to ebay last month started with ebays help that's it heard no more seller wont answer email now what

Ebay not issuing a refund

I issued a refund for a product I payed for that was later deleted by eBay, the refund was issued on the 22nd of March and the seller never responded. On April 1st I asked eBay to get involved and got the standard "we will respond in 48hrs" reply, bu...

What should I do about this Seller?

I just bought a dvd from a Seller who said it was like new. I get it and the outside of the dvd case, the artwork on the outside of the case is just taped on it in certain places there is no plastic wrap on it. And is not in like new condition, and t...

Resolved! Which address are you supposed to use?

Hii, Am I supposed to send an item to the address that eBay gives me or PayPal? I used the address from PayPal and the buyer messaged me saying that I should've used the name of his brother (which was only shown on eBay). Thanks!