Shipping

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Should I Refund? Buyer Claims Dress Has A Hole But Can't Return

I sold a dress in NWT condition last month. It's French Connection brand, originally priced for $188, I sold it for $29. It was delivered on 02/27. Buyer contacted me on 03/14, said there's a hole on the dress attached with a picture of the hole. I a...

buyer used an interanational shipping agency, and claimed defective item

Hi Everyone, My first time to come across a problematic transaction as a seller, and I'm seeking some help here. Thanks in advance. In sum, my buyer used an international shipping agency, and he claimed I sold a defective item, which I've checked man...

Insurance and shipping help

Hi,Thanks to anyone who might read this post. Yesterday, I received payment for an item which is slightly expensive. The buyer involved did not buy insurance. Normally this would not be a red flag, but I am worried because of how much I payed for the...

return item and problem with buyer

Hey, I have a little problem with buyer and I'm not sure what can I do. I'm sorry english isn't my first language. In the middle of shipping buyer changed his mind and decided he would refuse the item and return it back to me. I'm based in Poland and...

The post office lost my package... what are my options?

Guess what? The buyer returned the phone (or something) and the postman lost my package! I spoke to a supervisor at my local PO , and they’re supposedly investigating, but he also said I can open a claim if they don't find it. The problem is that eba...

COVID19 & 1 day handling time impossible w/ elderly community.

A lot of us Ebay sellers are elderly & retired. We've been advised & warned by local CDC to STAY HOME if we are 60 yrs. and older (I'm 60) because we're at greatest risk of infection of COVID19. I've had open heart surgery and at high risk for infect...

Timely shipping during pandemic and untimely shipping for repair services in general

I have two questions, one of which I've been asking eBay for about two years now and the other new and related to the current pandemic situation: 1) In regards to the pandemic the timely shipping requirement and related penalty is kind of against com...

Ebay violated my privacy and proves sellers are garbage to them

Let us talk about Ebay. I am a seller there. I would encourage people to begin to find a new platform because the Ebay way puts our personal information in jeopardy and they treat sellers like trash apparently. I have two vastly different examples wi...

International Shipping - How to Deal with Different Postage Costs

eBay doesn't make it easy to deal with variable postage costs. What I'll Be Shipping: 2oz LETTERWhere To: USA, Canada, UK or Australia I see two sections for postage: USA and InternationalWhat I don't see when I preview my listing are the different r...

International Buyer - Item Not Received - First Class Int'l doesn't do delivery tracking.

Shipped to buyer via USPS First Class International. For most small foreign countries this means there will never be a "delivered" tracking update. (For USPS First Class Int'l, 99% of the time, tracking is never updated as "delivered" even when the b...

How to send via media mail after buyer has agreed to shipping?

Hey everyone, I sold a few DVDs to one person and am in the "waiting for payment phase". The buyer wants me to ship the items via media mail, but since the items have sold I cannot go back and change the shipping option. Any suggestions?

International Returns Process: What Happens When I Select "Confirm You Can't Print a Label"?

I'm trying to facilitate a return for a UK buyer whose item arrived damaged this past Wednesday. I can't print a label so I've asked him to let me know the shipping cost (so I can PayPal him the return shipping funds). But he's dragging his feet abou...

Odd situation regarding potential refund.

So I ordered a figure that is a small bust from a video game, I like collecting these and haven’t had any issues so far on eBay. What happened is that I opened the box (it has a top opening) and went to pull out the double sided plastic protective mo...

eBay’s Money Back Guarantee is USELESS. Paypal’s resolution center is WORK!

This is a “empty parcel received” case. I bought a Rolex dial that was EUR1950 from an Italian seller. The payment was made by Paypal. After the seller denied refund and responsibility, I put the case to the ebay’s resolution center. ebay requested m...

Help with resolution centre

Hi All! Recently I used the resolution centre to open an Item not as described case for an item I have received that did not fit the image/description of the product, and I got an email, but I am not sure where to go from here? I was told something a...