Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Surprise Return-What would you do?

I sold an iPod Nano back at the end of April, it was sent out on 3/30 and received (per Ebay tracking), on April 1st by the buyer. TODAY I receive it back in the mail with the word Refund written on it and, with an official post office sticker that s...

is it still okay to ask for a refund?

Hey, I ordered a series of items back in marsh and april, 11 items in total from different sellers. Mostly sellers from china but also a few in the US, all to be shiped to Norway. Most of these items are now past the extended due date, and I have bee...

No option for USPS Insurance only ShipCover Insurance

Hello,Why did ebay remove the option to purchase USPS insurance and make us buy ShipCover Insurance as the only form of insurance now?! **bleep** eBay! They messed up the post email that was sent out when a label was purchased and now this?! BRING BA...

Refund

I bought about 8 items recently for a pc build. Four of them were removed due to the sellers account getting compromised. I got a refund on 1 out of 4 of the items, but the other 3 it says I have to pay still. I paid for all 4 it says right in my ban...

Link FedEx account to Ebay account

I'm trying to link my FedEx account to my Ebay account so I can get the ebay discounts but without Ebay being the shipper of record on my packages, since I've read that can cause a problem when it comes time to file an insurance claim. Older posts in...

Are packages being delayed from Mexico into the U.S.?

Hi everyone. I bought two boxes of cassette tapes from an ebay seller in Mexico. I have purchased from him before, with no issues. Great guy! But this time around, USPS tracking shows that the boxes have not crossed in the U.S. The status has not cha...

Help about a return shippment

My boss bougth a laptop at ebay´s platformfrom USA to Mexico, but he decided to return it. But I don´t know where exactly it arrived in USA (adress). The seller told me this..They must have sent it back to eBay’s global shipping center. Not to my add...

What is ebay's FedEx account number?

I received an $800 chargeback on paypal, initiated from the buyer's bank for "unauthorized transaction", from an item I sold on ebay over 4 months ago. I want to get proof of the item delivery (picture of the signature) but FedEx website is asking fo...

Keep-First = here is how to keep $$ + product!

Yep! Just got off my Customer Service call and this is the first time I was not happy with customer service rep. Sellor didnt ship item I ordered in October, I corresponded through ebay where they promised to send if I was willing to wait, I said yes...

Refunding purchace price only

Item that I sold was returned to me because the buyer has the wrong address on file with ebay. Can I cancel sale and refund just the purchase price? How is this done. I doubt that the customer will want to pay an additional shipping charge to resend ...

Resolved! refunds

Buyer has the wrong shipping address on file. Shipped item there and it was eventually returned to me. Buyer will probably not want to pay another shipping charge (almost $20). How can I refund just the purchase price. I don't want to eat that shippi...

Starting to be a bit worried

Hi all, On the 24th I bought a nintendo switch when I accepted a counter offer of the seller, seller was very friendly had a nice email saying tomorrow first work she will go send it in and update tracking information, as she was very quick replying ...

I bought item from a seller now not registered in ebay

I bought item from **bleep** thieve seller From February 2 2020 and still not received . The big problem that ebay removed this item from purchased history I cannot find it . I want ebay to step in for this crime .

Item not as described, but case is closed... What to do?

Hello, I bought an iPhone that turned to be damaged and actually not as described. It has replaced parts and some things are not functioning properly, for example, the front camera microphone and not only. I tried to deal with the seller but he only ...

Packages shipped thru eBay usps aren't insured!

USPS lost 5 of my customers packages in the last 3 months. Customers got refunded and eBay told me to file claims with USPS. They told me my packages weren't qualified for claim filing because EBAY DOESNT INSURE PACKAGES SHIPPED THRU THEM. Labels bou...