Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

seller hub tracking numbers not matching shipping label tracking numbers

has anyone else experienced a issue when printing their shipping labels thru the ebay sellers hub, my shipping labels have one tracking number and the seller hub shows the buyers a whole different number, not all of the tracking numbers are reflectin...

Seller Appeal Problems

Okay, I made a sale to an International buyer through the Global shipping program.The tracking information shows receipt by eBay in Erlinger, KY and the transfer to DHL.Once DHL receives it the item moves to a bin/bag and disappears.The buyer files a...

Need assistance with an order shipped by DHL

Okay, so I'm the buyer. Item has been shipped. It was international and shipped by DHL from Japan to the US. Unfortunately the seller forgot to put my apartment number on the package apparently even though it was provided with the payment. My DHL tra...

Could this account for a drop in sales?

In recent days ago I have made sales to U S addresses and it said “estimated delivery time 10 business days”. Now I understand that with the lack of airplanes flitting around that it may take longer to deliver. Even though the shipping label said “Pr...

False email from USPS about package pickup

On Wednesday evening I submitted a package pickup request for Thursday and received the email confirmation. Our mail is delivered mid-morning. Sometimes the packages are picked up at that time, and sometimes it's early to mid afternoon. On Thursday a...

global shipping SERVICE

hello all, I have a quick question. I sold 3 items to the same buyer thru. the global shipping service which of course does not allow me to send an invoice. this is a repeat customer who knows how the gps works & always pays right away. when he did n...

Return item arrived broken to seller

I bought a Sony Playstation 3 from a seller and it arrived perfectly fine. I used it for one day before it started to freeze constantly and not function properly at all. So i started a return after talking with the seller about the issues. I packaged...

Partial Refund Question

If anyone out there could give me some advice on this situation it would be greatly appreciated. I shipped a buyer a Yankee Candle Fourth of July (older, retired. Collecters item type set) it included 4 peices - 3 small candle holders and a tart burn...

Ebay denies buyer appeal where seller admits to not sending item

Why does Ebay deny an appeal for a refund over items not sent in my case where seller admits to not sending second box of items. Seller used same unique tracking number for two boxes and then only sent one box that was delivered on May 13. Seller adm...

Changing required resolution in Resolution Centre

I recently purchased set of crank bolts from a seller supposedly in London. The items took around 2 weeks to arrive and were incomplete so I raised a request asking for the full item to be sent.However I have now decided to order the same item locall...

Shipping from Srilanka to Euro by EMS Srilanka post( SriLanka postal Department express service)

hello I would like to open a seller account to sell products between price range USD 10-20 with light weight goods, package weight including goods up to 02 kilos. As SriLanka postal department has Express mail Service (EMS) with tracking facility, ca...

Shipping

why have you put international shipping up on item 353014196078?nd whh is shipping the same item different from different suppliers? Yet you dont no where the item is going?Why do I have to pay 2 postage yet it's only going one place?Ebay has become ...

Help me please! USPS shipped to the wrong address, or the buyer's address is incorrect

To be honest, I'm not sure which. The guy has harassed me now with around 10 messages in a short time about a $30 item that I paid shipping for. T_T Apparently it didn't arrive, and the buyer claims he's bought several things before and that they arr...

224025171107 - 2 x Reclining Sun Lounger Outdoor Garden Patio Gravity Chair Adjustable Folding

I purchased the above item last night and payment was taken. I woke up this morning to a message from Ebay saying the item was listed by a third party on the account and has been removed. They said only was I could possibly get a refund via the help ...