Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Is It Too Soon To File An Item Not Received Claim? Was Supposed To Receive My Item On The 13th

Hi everyone I ordered something from a Canadian seller on April 5th and it was shipped out on April 6th. Ebay said the Estimated Delivery Date was supposed to be April 13th and it is the 17th already so it is overdue. It was mailed out via Canada Mai...

Resolved! Cannot ship to Edmonton Canada today. Why is ebay allowing orders to go thru?

This is message I got when trying to print label today-Some international delivery services are no longer available due to COVID-19. It does quote me cost and prompts me to choose. However when I try to purchase then it does not process and state the...

Received Broken Item

Customer sent pictures that item was broken when received. Sent USPS through eBay with insurance. What is my next step as seller?

Trouble contacting ebay customer service for return damaged in transit due to poor packing by buyer

I've been waiting more than 2 days for help with an item which a buyer failed to pack safely for return mailing so it arrived back to me damaged. Since phone support is down I tried the email support option (I even tried messaging on facebook) but it...

Error creating label: Sorry, something went wrong and we could not work out the reason.

Having issues purchasing shipping label. This is what I get. Any help would be appreciated. Thanks "Error creating label: Sorry, something went wrong and we could not work out the reason. Please try again later."

Bought an item, have not received it, cant cancel, seller not responding

Hello, I bought a game that was on preorder in January. Ive bought items on preorder on ebay before and never had any issues. The game already came out 10 days ago and people are supposed to have received their preorders. I contacted the seller about...

How as a Seller can I properly calculating the shipping cost of an item

I am relatively new to mass selling on Ebay, and have been reading about how to properly calculate shipping as a Seller and the problems encountered when you provide inaccurate dimensions and weight of a package when listing an item and when the actu...

HELP ! USPS lost item in transit. EBAY returned money to buyer from MY PAYPAL> no Seller Protection?

Sold books. Mailed books. Tracking shows they made it to Iowa. Stuck in USPS facilty. Must be lost. Buyer of course wants to cancel order. Opens "item not received" case. I immediately provide tracking number and quick statement. Hear npthing until y...

Resolved! How to report Ebay International program shipping problem?

One order I shipped to Australia using Ebay shipping. The tracking number does not register on USPS formal site. It has insurance on it. How do I make claim when their is an issue on it. I think I might be running into one. I have searched ebay but f...

Returns

I bought an item . eBay charged the money, but the seller had an issue and couldn’t ship the item. I spoke with seller and got that sorted out, now how do I get my money back from eBay? They keep telling me to return item but I don’t have it

Getting very scared. I'm a new seller please help me out any help would be greatly appreciated!

Hi, I am a new seller on ebay and recently sold my first few items. I listed 3 webcams and I sold them as a pre orders, I messed up and put the handling time too short, so when the items arrived to me, the shipping was already over due by a day when ...

Postal Clerk complaining about how bad USPS is doing ...

Not sure if anyone else gets an ear full of how badly USPS is doing when they go to the Post Office? Sadly one clerk we have seems to go on and on about it whenever they get the chance. The shocker this week, and I am not sure if its true, is they sa...

international

I am on the global shipping I have someone in australia looking to buy 5 cardshow do i find out their shipping costs

Resolved! Smoke smell complaint & return- 2 items

I purchased 2 gowns from a seller who listed them as new never worn. When they arrived the smelled strongly of smoke. I called dry cleaners to ask if they could fix it, they said they couldn’t because they can’t guarantee smoke smell will come out. I...