Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

The Sunday night/Monday morning shipping date bug

On Monday the 20th at 12:31AM we can't select Monday to ship an item! If I select the 21st it will actually print 20th on the label though. I know that because the bug has been going on for over a year. It's just DISPLAYING the wrong dates in the dro...

Slow Arrival of Purchased Items When Seller Uses "Shipping Partners"

Can anyone advise on how to avoid purchases on items when the seller uses a Shipping Partner? I have fallen into this black hole too many times where an item that should take 7 days or less takes weeks instead. Actually it's now more than double the ...

Refund

I refunded payment to the buyer using the PayPal app. Before I cancelled it on eBay. I sold the item on another site. I cancelled the purchase on eBay and it said refund. Will another refund be sent after I already issued one??

fed ex shipping are almost double the charges

i sold the item on ebay for 30 dollthe shipping was 30 dolli provided the ebay with shipping dimentions and weight the estimated 34 dolli paid 34 dollwhen i recieved final bill from fed ex it was 54 dolli started looking into the fed ex shipping char...

Anyone else having issues choosing Monday, April 20 to ship?

For some reason as I get my shipments together, all of a sudden I can't choose April 20 (Monday) as a ship day. It has April 19 (Sunday) for some reason and then skips to April 21. Any ideas of what is going on?

How do I report a seller who claims products are in the USA and will ship from USA but are not?

I purchased 3 items (two different sales) from the same seller who listed them as in NY. I ONLY search for items within the USA and have done this for years. This seller is obviously in China. The product has been saying "USPS awaiting item" in Orlan...

eBay Keeps giving buyers wrong estimated Delivery date

Am i the only person who is having this issue? I sale an item, my shipping choice is set economy, ground which takes 2-9 business days, I also have a 2 day handling. Buyer comes in, buys something on April 16th, eBay is telling the buyer that their i...

Resolved! Question on return shipping - can I put 2 return shipping labels on 1 box?

Hello - quick story + question. I have recently been ordering a lot of items through 1 seller. Maybe 3-4 weeks ago, I had to return 3 items (1 defective) and it was my first time returning - I printed out all the shipping labels and put all the items...

Item not received case closed now item faulty

Hi, I opened a item not received case and item turned up that day, Now the item is faulty. If i close the item not received case can i open a new case about the item being faulty ?

Advice please...

4/9 Order placed and paid for with debit card for “3 Pack Gatorade Thirst Quencher Powder Frost Glacier Freeze, Fruit Punch, Orange”4/10 seller uploaded a bogus ups tracking number: 1Z82E4020322659129Tuesday, Apr 14, 2020 9:32 AM DeliveredTuesday, Ap...

Refund to buyer with out letting me know.

I sold a 14k gold Byzantine bracelet 48 grams in weight. 8 days after the buyer gets it they say it weighs 30 grams in my return details. I messaged the buyer and said you weighed it in penny weight not grams. The buyer responds by saying no I have a...

Shipping Calculator

Has any seller had their shipping details(weight, size, zip code, and shipping carrier) changed to free shipping? This has caused all kind of headaches for me. In the past it was the wrong weight. Now it has changed the shipping to free. I still have...

shipping page question

Have not sold in a couple of years and the shipping page is changed. Sending a clothing item. The USPS first class option says 2.78. Went to the top of page and put in 8oz. and it changed charge to 3.25. Do I just put in the weight like always? I'm c...

FPO, AP

i recently sold an item to a FPO, AP 96377 address. when creating the shipping label, it keeps saying shipping address not supported yet. is there an issue because of covid-19

Resolved! Item Non Payment Case Closed by eBay without payment recieved

On seller accountsold item Apr. 5opened unpaid item casereceived email and eBay message saying buyer paid, case closed Apr. 9no payment received in payment processor account and no payment pendingnot going to shipany thoughts sellers