Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer (me) no longer a registered user? Strike given to me???

I bought an item from a seller but they sent me a message and asked to cancel the order and they said they would give me a refund. I said okay and they opened a cancelation request. I went to go accept the request and it said the case was already clo...

Buyer arranging hermes collection

Hi, I have a collection only item, and a buyer wants to arrange a hermes collection themselvesMy question is, does this affect me in any way if it goes wrong? Is this safe to do where im still protected by ebay and paypal?Fairly new to selling. Thank...

return request 55 days after delivery.

Ebay buyer open return request 55 days after item delivered. Is it mandatory to accept or not?Return time for item only 14 day.Thanks

OMG - the POST OFFICE DELAYED AND MISSING MAIL

I ordered a package, seller sent it via USPS 8 days ago. Still not arrived. Tracking shows it's in transit since 5/21!!!!Today, a customer asked where her product was, sent it on 5/13!!!! No Scanning, no Tracking of the package. WTH is going on with ...

Mailing Cost Options

I'm not finding a mailing option of either USPS priority med. or large flat rate boxes anymore. Is this still possible and I'm not finding it when I look at shipping option costs? Please help. Thanks!

Need some clarification on some terms (expedited shipping, etc)

Hey there, so I have Googled for a good 20-30 minutes and couldn't find the exact answer to my question. I won an auction last Monday, May 25. It is now Monday, June 1. On the auction that I won it said on the listing "Expedited shipping with Priorit...

Problems issuing a refund

Why does it keep saying a problem has occurred when I try to issue a refund?

Offer shipping break on multiple items?

I'm brand new to Ebay, and I'm sure this gets asked a lot, but I cannot find a clear answer to my questions about multiple item shipping setup. I want to offer buyers a break on shipping costs when they buy multiple of one of my items. I'm using the ...

Resolved! Shipping charge

I got charged a fee today from a item I shipped over a month ago..it said under paid fee...does that mean I put in the wrong shipping weight?

Possible new scam, "buyer" requesting refund when no purchase was made.

So I got message from a buyer that they never received their item on a purchase made a long time ago and now they want a refund. Item was never sold, no open orders on my account. So, they must be doing the "fake invoice" sort of scam (just randomly ...

ebay must bring back the restocking fee!

I just had a return for "Ordered by mistake"I am losing return shipping and paypal fees.If were allowed to have even minimal restocking fees again this would not hurt so much. Same needs to apply to cancellation request after payment. Increasing marg...

What a ripping policy of eBay about return and feedback !!!!!

One buyer bought something from my store, opened the return by selecting reason " ordered by mistake" and wrote in comment section " item is not good an poor workmen ship" . after three weeks of opening return he left negative feedback " Returned ove...

Ebay send is the worst

I've made about a dozen online purchases in the past 2 months, including about 6-8 of those on ebay. Recieved them all on time in about 2-3 weeks. Except for three packages. Three items shipped with ebay send in the US to Canada. All of them - reach ...

issues the wrong return

I did my first return and chose the wrong option because it should have been an exchange. The buyer returned one item and I shipped him a new one and now he has it, but eBay thinks it was a return and wants me to refund him. I can't figure out how to...

Resolved! Seller denying responsibility of damaged item + now ghosting me after I offered a peaceful solution

Hello, I'm pretty much desperate at this point. Ebay's policy guidelines did absolutely nothing except confuse me more. I've contacted their Twitter helpdesk and while awaiting a response, I hope some of you can help me out here as well. I bought an ...