Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Let me get this straight: Getting a Refund on Escalated case...

I've been reading some conflicting information about refunds....might be due to Covid19....but here we go: I bought a (supposedly legitimate) autographed football jersey. Within 1 day after I received it,I found it to be fraudulent. Seller "accepts n...

Resolved! Seller sent a collection shipping

Hey Seller sent a collection date for tomorrow to ship back the item, but the problem i wont be home for a couple days and i cant give the package to the courier. I also dont have a printer. I said i want to ship it with my preffered courier. I conta...

Resolved! How do I buy shipping label from ebay again to send a replacement?

Once the item is delivered and customer says it's broken so I want to send them a replacement. I want to buy label from ebay again as it's cheaper and convenient. Some items I have the option to mark as "not shipped" and buy label again but a week ol...

Seller wants me to return item without label from seller

I had to return a shirt to a seller, and they accepted it right away. They did however respond with this: Since I have your email address for a refund, if you can send it back Monday, not the amount it cost, I'll refund it all. Sorry for your inconve...

Resolved! Should I Send Package?

Hi, I sold an item. Buyer wrote to me & asked me to ship it to another address, because they moved. I know do not send it to that address. I wrote back & explained why I can not do this. Also I told them they could cancel the order, fix Pay Pal addre...

Customize Packing List with Logo

I know how to print packing list but my logo used to be on it and not its not there and I can't seem to be able to add it. Was this option removed? Or where/how am I able to add my logo so that it is on my packing list, not the store or invoice but m...

Resolved! Returns window drastically extended

Have I missed an announcement somewhere about the window for customers to return items being extended to 1 month?

Seller asking for more money to ship Item or cancel it

Bought brand new monitor; This is what shipping said. "Shipping:AU $99.00 (approx. US $59.52) International Express : tracked-signature (1 to 5 business days)" Now they msgd me saying DHL will charge an extra AUD200 and they want me to pay 200 more o...

Resolved! Contacting Ebay by phone & nobody is home?

I just had a buyer contact me, and tell me that they did not get the correct item, which they wanted to return for the correct item. Since we are hyper-sensitive to makeing certain that we ship the correct item, I smelled a scam. So, since this has n...

Buyer not shipping back a return on time.

Well, when a buyer doesn't ship a return back on time a call eBay and ask them to close it. What do i do now ?

Will I win if I ask ebay to step in?

A buyer gave me a shipping address that was missing a unit number (postage software warned me). I also checked on google and the address looks like a 4 unit building. So I messaged the buyer about this and asked for the unit number and complete addre...

Small Vent..Why do I have to list a weight if its a Flat Rate Envelope?

Just listed an auction. The Only Option I chose was USPS Flat Rate Envelope. ebay Demanded I provide the weight! Hey ebay its a FLAT RATE ENVELOPE! WEIGHT DONT MATTER!!!! Customer pays same price no matter the weight or zip code. Just needed to vent ...

International shipping suspended through GSP?

Earlier on my seller hub i saw a notice that said international shipping is no longer avail;able due to COVIS-19. I don't see it anymore. If ebay does suspend international shipping through GSP will they un-check everybody's GSP box or will we have t...

set up exclude buyer location list

i have set up Puerto Rico as exclude location for shipping. but still i receive orders from buyers in Puerto Rico. why is that. please help me

EBAY AUTOMATICALLY APPROVED MY BUYER'S RETURN EVEN THOUGH I HAD IT SET FOR BUYER PAYS FOR RETURNS.

Hi, I need some help: My listing here: https://www.ebay.com/itm/324100407652 has the return set for - "buyer pays for return" I know of course that most buyers will lie and say that there was something wrong with the item - and that in that case it w...