Shipping

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Forced to pay for return shipping? Since when?

Hey all,I haven't been around in awhile... but started selling again. A buyer wants to return a brand new jacket... and said there are "loose thread, wants to return" which... whatever. That's fine. I'm trying to accept the return, but it prompts me ...

Buyer purchases their own return shipping label?

First time running into this situation, and with eBay being email only for support I'd be lucky to get a response by Thanksgiving. I have a buyer returning an item. Normally, they'd get a label from eBay/me and use that. Instead, they decided to go d...

Seller protection during pandemic

How is eBay and PayPal going to protect sellers against buyers' claims for item delivery delays and "not received"?Some buyers think that they are way above the pandemic and their item should be delivered on time no matter what. Obviously, the buyer ...

Shipped items not scanned at USPS

Hi All, I shipped some items sold on eBay via usps. None of my items were scanned for over a week. Now customers are yelling at me for not shipping. I dropped them off in USPS bins. It’s out of my control. Now buyers are complaining and wants a refun...

Resolved! Buyer request return “item not as described”

Hi and thank you in advance for any advise in my situation. I sold an item, a 1930’s 30” Gulf Sign, with complete photos of all of the sign. I took to a professsional packing/shipping place and paid them to professionally pack and ship via UPS. Buy...

"The tracking number you have provided already exists in our system."

Please help me out of this proublem. I don't want the item, and I have talk to the seller, he let me to ask the delivery people to send the package back. SO I do that, and I don't have any other new checking number or label. Right? But I can check th...

USPS temp. suspension on guarantee on Priority mail express international destined for China and HK

Just wanted to share - I just scheduled a request for USPS mail pick-up and this is the banner alert on the schedule a pick-up site: ALERT: USPS WILL BE TEMPORARILY SUSPENDING THE GUARANTEE ON PRIORITY MAIL EXPRESS INTERNATIONAL DESTINED FOR CHINA AN...

Top Rate at risk - Late Shipment increases due to COVID

Anyone has the same problem? We are dropping off packages as usual but lately due to COVID-19 outbreak, even if sellers have packages dropped off on time, USPS would still manage to either deliver couple days late or have the package stuck at one of ...

Trying to add eBay international standard delivery, but it vanishes afterwards

So with the recent outbreak, the USPS first Class International Service is shut down and I decided to add the eBay international standard delivery. But after I placed that on my items, I decided to go back on editing the listing and found out that it...

International Delays/ Strange Routing

Hi,I shipped several international packages around March 13th. I have had one for Hungary sitting at SFO international distribution center since 18th of March. Another for Germany since 27th of March. I have one for france that says "Departed" SFO on...

2 questions about shipping labels

Hi! My first question is: I had 1 customer buy 2 items at the same time. Both items were shipped under one shipping label. No problem. An hour later, she purchased another item - and it went under a different shipping label. So I sent 2 boxes to the ...

Resolved! First Class Mail calculated much lower than final shipping purchase

When I use the eBay calculator and include First Class Mail as an option, it provides a low price, such as $1.60 for a 2 ounce package (I use a 6x9 padded envelope). However, when the item sells, and the buyer selects First Class free shipping, my co...

Resolved! Customer Sent back item open and broken.

A buyer returned a DVD because they found it for a cheaper price. It was shipped sealed and returned opened and broken. I filed a report. Do I still need to issue a partial refund even though I filed a report? This is the first time I've had a proble...

Is something wrong with using Ebay International Global shipping

My International customer from Australia told me : " you are the first person that I’ve bought from that has shipped through eBay Global, usually they ship things directly themselves.". Am I doing something wrong by using EBay Global Shipping Program...

Resolved! Seller Accepted the return - told EBAY they sent the label - but didn't and is now refusing

I am looking for advice on what to do. I purchased a SONOS Play 1 from a seller that was listed as "Open Box" (excellent condition and no wear or defects). When the item arrived it was obvious the item was Pre-Owned and also had 2 small scratched/den...