Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Error on Listings Or Scam From Buyers - No help from eBay Customer Service

I'm dealing with customers returning items saying item not as described and showing me a heading that is not mine. For instance one candle and they said it was for four candles and one room spray and they said for 3 pack. eBay will not help me and on...

Item return

I return an item but get no refund

Resolved! buyer request refund after item wasn't delivered, tracking shows delivered, do I refund

I sold an item to a buyer, a week after the item was shown as delivered, the buyer contacted me that it never showed, and he wants a refund. My question is if it was shown as being delivered to his mail room, am I, the seller, responsible to refund h...

SpeedPak And Ebay China Sellers.

Is there anyone who knows anything about this service? I have a missing package from China that has a SpeedPak tracking number. The seller, along with ebay say the package has been delivered. However, the last leg of the trip was apparently covered b...

In what instances is "Pirate Ship" cheaper than printing through eBay shipping labels (Pitney Bowes)

Hello, Another shipping question. I have been browsing these boards and seen all kinds of posts about how much money people have saved using pirate ship. My questions is: How? I have two eBay accounts, one is a TRS and gets commercial plus discounts ...

Resolved! A buyer from Canada asked me to ship package to United States address, is it a scam?

Hi everyone, I started to sell my toy collections since last year. I'm still learning how to use eBay to sell, and I don't have much experience yet.There is a new situation from a buyer that made me confused today. I'm not sure either he is a real bu...

Buyer requests return.

Hey, Yesterday I got my first return request, the buyer claims the item was not functional. I doubt that but there is nothing I can do. I accepted the return, but I have yet to issue a refund. Do I refund him all the money including shipping? I alrea...

Shipping surcharge per item

Hi everyone, We are selling bubble mailers. Our boxes are large and the freight impact in our price is considerable. Hence, we have established a shipping surcharge policy to certain destinations based on one item (one box) purchases. However, we sta...

Seller want to start a Return case, but there is no option for returning

Freight or big item boxes

good morning, i am trying see if anyone here knows where i can find a place that sells big boxes to pack and ship big items like cars doors, panels, trunk, fender, hood etc. I attached one as an example

0-Feedback seller, buys $200 in merch and provides screwy address??? Scam?

Buyer bought two new Iphones from me, paid instant-- but when I go to print a ship label I see the address and am left highly confused... I will provide an example of the address, but altered for buyer protection. Mock up address example, I literally...

Errata richiesta rimborso articolo che non è mai arrivato

Erroneamente ho selezionato la restituzione dell'articolo (mai arrivato) per il rimborso al posto di segnalare che lo stesso non è mai arrivato e quindi di rinunciare all'articolo.Come posso correggere?

Item not received

So I ordered some masks knowing that it will hard pressed to get a reasonable seller selling such masks. The seller got the tracking number. However, when I got to usps tracking, it said that usps is still waiting for the item. So the seller never de...

Ebay tracking system glitched out tonight?

Hey everyone, On my selling account, I had several packages - all of them are currently in-transit since the 20th - update with a Pre-shipment Info Received tracking status at 8:39pm. This "pre-shipment" status update only appears on ebay and not the...

Automative parts shipping thru greyhound package express

Hello i been selling small used auto parts for the last year or 2 usually by USPS or FEDEX ( have had broken parts delivery by them couple of times to my costumers) but i am tying see if it worth to shipp bigger parts (car doors, trunk lids, seats) t...