Shipping

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Problem with lost item in Moscow

I sold a some jewelry to a woman in Russia. Item was mailed and tracking shows that it got to Moscow but never delivered to buyer. She contacted me and I advised her to contact her Post Office and have the item tracked. She asked for all the details ...

Seller not declared that they’re out of office

On the item’s listing, the seller has not stated that they are out of office so the seller has received my payment today and the item is due to be delivered in 48 hours. For an unrelated reason I happened to contact the seller, where I then received ...

USPS won’t let me pick up package

I missed a package 2 days ago but nobody left a peach slip. The day after I missed the package I went to the post office and tried to claim it by showing the lady behind the counter my phone and the item number but she told me that it wasn’t probably...

No seller protection on returns

How can ebay give refund when exact item sold delivered buyer is happy. But another buyer said he received the same item even has poor pictures. With no virus protection like usps delivery guy wore gloves mask sunglasses i was not about to bring in m...

How to set up Shipping for multiple items

I have five 50-foot audio cables to sell. They are somewhat heavy, about 2-1/2 lb each. I have selected the "Fixed Price" format and entered a "Buy It Now" price, and select quantity of 5 available.Now for shipping. Not sure how to fill this part out...

Pay Pal

HAS ANY ONE HAD A PAYMENT MADE TO THEIR ACCOUNT PUT ON HOLD BY PAY PAL?

Resolved! Ebay phone customer service shut down and they won't refund the tax portion

I had to cancel an order and Ebay immediately took the tax portion from Paypal and now I can't make the full refund to the customer. Paypal asks me to "add money" to my account to make a full refund. That's never going to happen. I'm not paying for s...

Buyer closed resolution request 3 weeks ago on eBay... now reopened the same request on PayPal??

I sold a high-value good late December. Buyer claims it was broken upon arrival and immediately opened a return case, but took no steps to actually return it. (Didn't ask my return address, didn't simply return it to the shipping label address with t...

Buyer in CA hasn't received package yet. Assumes it's lost and wants refund.

Sent an item to a buyer in San Francisco, CA by FedEx. The package hasn't been delivered yet and now has no estimate deliver date. The original estimated deliver date was two days ago, 3/19. The package has been in San Francisco and is still since 3/...

Refund from ups

Spoiler (Highlight to read) Alright, so about a month ago I shipped a bar sign to a buyer. Long story short, it was damaged upon arrival to the buyer, I filed a claim with ups and got approved . The ups store said they would handle to refund with the...

Returns

Is eBay/certain sellers not accepting returns right now??

Shipping

In the past I always delivered my packages to post office & paid for postage their.I understand how to print the postage on eBay and that's where my knowledge end.What is the procedure to send information to the post office for pick up?Thanks in adva...

Fed up with FedEX lies

every time i order from someone that has FedEx shipping i am given one time frame(receive by 20th) and later receive another time frame (receive by 24th)then another time frame (receive by 27th) no commitment to original date(contract broken) i am no...

canceling shipping notice

My buyer asked me to cancel her order and I did but it still shows one item to ship. How do I get rid of the message to ship. When I click on the number one to ship there is nothing shown to ship.Thanks for any help on this.

Seller never shipped item

I purchased an item on March 16 and the seller never shipped it, nor has she responded to my 5 messages I sent asking for a refund. Since it's past the delivery date, I requested a refund through ebay, but now they're saying I have to wait until Marc...